Desika P Email & Phone Number

Namakkal, Tamil Nadu, India

Ticket Management and Coordination: Efficiently raise and manage support tickets, ensuring timely resolution and effective communication with branch offices.Branch Support: Provide dedicated support to branch offices, addressing their queries and resolving issues promptly.Task Assignment: Assign tasks and tickets to employees based on their expertise and availability, ensuring balanced workloads and optimal productivity.Team Collaboration: Collaborate with team members to streamline processes, improve support workflows, and enhance overall service delivery.Customer Service: Handle support calls from branch offices, delivering high-quality service and maintaining customer satisfaction.Issue Resolution: Identify and address recurring issues, implementing solutions to prevent future occurrences and improve operational efficiency.

Namakkal, Tamil Nadu, India

Engage in both inbound and outbound sales calls, effectively communicating with potential and existing customers to promote products and services.Sales Coordination: Collaborate with the sales team to ensure seamless communication, strategy alignment, and achievement of sales targets.Customer Engagement: Build and maintain strong relationships with customers, addressing their needs and concerns promptly.Lead Management: Manage and follow up on leads, converting prospects into customers and driving sales growth.Sales Reporting: Track and report on sales activities and outcomes, providing insights to improve sales strategies.Product Knowledge: Maintain up-to-date knowledge of products and services, ensuring accurate and compelling presentations to customers.Performance Improvement: Continuously seek ways to improve sales techniques and processes, contributing to team success and personal development.

Master Of Business Administration - Mba, Human Services, General, A+

Bachelor Of Commerce - Bcom, Computer Application, A+