Michael D. Email & Phone Number

Chicago, Illinois, United States

• Design, develop, and update responsive landing pages for company events using Eloqua Marketing Automation program utilizing HTML, CSS and Javascript
• Efficiently create and update pages and posts within WordPress across 30+ websites
• Effectively troubleshoot content issues within Divi, a WordPress theme and page builder
• Collaborate with external agencies to improve website performance and user experience
• Coordinate with various departments across the organization to publish new, engaging content across the various sites

Naperville, Illinois, United States

• Creatively designed and developed several responsive pages for client websites in WordPress using HTML, CSS, and Bootstrap along with built-in shortcodes
• Utilized Dealer Inspire Dashboard to build forms for client websites
• Productively collaborated with Project Managers during the development lifecycle of the client's website to ensure deadlines were met
• Consistently practiced and adhered to OEM Compliance guidelines for each Automotive brand while developing the client's website content
• Simultaneously managed the development of multiple clients websites with efficiency

Naperville, Illinois

• Design and develop responsive pages for both Knowledgebase websites using HTML, CSS, and Bootstrap in WordPress
• Thoroughly investigate forms issues and update forms using Gravity Forms plugin
• Troubleshoot user accounts and login issues for clients and employees using phpMyAdmin and WordPress
• Productively collaborate with Project Managers and Performance Managers involving client training through Salesforce tickets
• Effectively communicate with clients seeking training or receiving login credentials to their WordPress site(s)
• Developed a plugin that deletes email logs in WordPress older than 90 days using SQL and PHP

• Thoroughly examined newly acquired sites, verify site requirements have been met, and no responsive issues occur before launch date
• Collaborated with multiple departments to efficiently launch newly acquired sites
• Quickly setup newly acquired sites for further development while maintaining complete accuracy by verifying all the code is correct with no syntax errors

Lisle, Illinois

• Communicated directly through email and telephone with Clients and Third Parties to provide immediate front end support using HTML, CSS, jQuery, and PHP
• Led the team with an average of 100 solved tickets per month
• Adhered to coding standards by writing efficient and understandable code

Oak Brook, Illinois

• Developed a time-entry web application using PHP and MySQL that allows employees to enter their time spent on projects on a weekly basis.
• Created several side applications related to the main time-entry web page that requests and displays existing data from the MySQL database.
• Participated in the planning and development of new and existing web-based functionalities

Schaumburg, Illinois

• Excelled in developing positive relationships with clients and maintaining a reputation for delivering outstanding customer service
• Efficiently researched and utilized ServiceNow/4Help documentation for precise troubleshooting and escalation procedures
• Effectively provided technical support through a virtual, remote-access environment to further understand and troubleshoot the issue(s) at hand
• Accurately documented troubleshooting methods and resolutions for clients in Remedy, a web-based ticketing application
• Immediately notified external technical support of any critical hardware and/or network issues
• Adequately trained new-hires to efficiently take calls, create tickets, research and utilize documentation, and meet or exceed their daily metrics

Bachelor Of Science (B.S.), Computer Science

Associates In Applied Science, Application And Technical Support

Activities and Societies: HTML & CSS tutor

Associate'S Degree, General Studies

Activities and Societies: •CoD Italian American Organization •Men's Soccer '13 & '14 •Speaker for Men's Soccer Program at the Board of.