Desirae Thomas Email & Phone Number

Hammond, Indiana, United States

• Led negotiations with clients and carriers to achieve mutually beneficial settlements, maintaining positive relationships and enhancing customer satisfaction.Spearheaded the resolution of complex disputes, achieving a 60% reduction in claims paid out, further mitigating financial risks.Developed and implemented strategic initiatives to streamline the claims process, resulting in improved efficiency and reduced turnaround times.Collaborated cross-functionally with operations and finance teams to gather pertinent data and evidence, ensuring comprehensive dispute documentation.Utilized analytical skills to assess claim trends and root causes, implementing preventive measures to minimize future disputes and financial exposure.Mentored and trained junior team members on effective dispute resolution strategies and industry best practices, fostering a culture of continuous improvement.

United States

Acted as a key liaison between clients and internal teams, facilitating clear communication and swift resolution of issues to maintain high customer satisfaction levels.Collaborated closely with clients to understand unique requirements and challenges, developing tailored logistics solutions that exceeded expectations.Conducted regular performance reviews and audits to ensure adherence to operational standards and compliance with regulatory requirements.Orchestrated operations for tech and automotive industry customers, ensuring seamless supply chain management and fulfillment of service level agreements (SLAs).Implemented data-driven strategies to optimize logistics processes, resulting in a 25% reduction in lead times and 71% improvement in on-time deliveries.Implemented and launched warehouse management systems at various sites. Assisted with sector financial reporting and budget reconciliations. Provided feedback and support with operation systems, ERP systems, and automation interfaces.

College Park, Georgia, United States

Directed end-to-end supply chain management for key accounts, overseeing logistics operations from procurement to delivery, ensuring seamless execution of client requirements.Cultivated strong relationships with clients, serving as the primary point of contact for strategic account management, addressing inquiries, and resolving issues promptly to maintain high customer satisfaction.Developed and executed customized logistics solutions aligned with client objectives, resulting in 97% improvement in supply chain efficiency and 38% reduction in costs.Led cross-functional teams to implement process improvements and innovative solutions tailored to meet client needs and enhance operational performance.Conducted regular business reviews and performance evaluations with clients to identify opportunities for growth, upsell/cross-sell opportunities, and continuous improvement initiatives.Utilized data analytics and reporting tools to monitor key performance indicators (KPIs), track project milestones, and provide actionable insights to drive decision-making and optimize logistics operations.