Desirae De Silva Email & Phone Number

Oxnard, CA, US

NAS Point Mugu, California

• Responsible for NMCI operations which includes requesting changes to existing NMCI services, resolving issues, analyzing reports, researching, preparing data calls in excel, organizing data, retrieval of data and.
• Resolving day-to-day issues, support Move, Add, and Changes (MAC) requests,
• Create, delete, move, disable and map NMCI user accounts
• Assist with mapping software to new customer assets for tech refresh.
• Provide technical support to customers who need advice, assistance and training in applying hardware and software systems.

• Oversee and motivate staff of eight front desk associates for Admiral Zumwalt Accredited Naval hotel
• Creatively solve customer issues and provide resolutions to achieve the highest level of customer satisfaction
• Nurture and develop newly-hired front desk staff through mentorship and training
• Generate weekly, monthly, and quarterly reports on agent performance metrics and customer retention rates
• Institute training standard for guest services and reservations while developing and updating procedures and policies

Naval Base Ventura County

• Managed and coordinated multiple active calendars concurrently and ensured schedules were followed and maintained with accuracy
• Served as Office Manager; ordered and maintained office supplies and inventory, wrote and edited business correspondence, and created and organized confidential documents
• Maximized productivity rates by proactively providing feedback on operational concerns and employee issues
• Executed various administrative tasks, including travel arrangements, meeting scheduling, submission of expense reports, and other correspondence for the Fleet and Family Readiness Director
• Ascertained and preserved the confidentiality of all company communications and documentation

Naval Base Ventura County

• Maintained employee data and kept updated accounts of all employment records, ensured confidentiality of all personnel, office, and employment files
• Created job descriptions and posted on various websites to attract new candidates within the target market, recruiting new employees for various departments of civilian employment on Naval Base Ventura County
• Administered payroll information, compensation materials, and benefits programs
• Trained and onboarded new employees, and conducted orientations for new staff hires
• Conducted pre-employment background checks including FBI clearances