As a Training Specialist and Learning and Development Manager with seven (7) years of experience across diverse industries, I am passionate about designing and implementing innovative learning solutions that drive employee engagement and organizational growth. My expertise spans instructional design, talent acquisition, coaching plans, and DE&I initiatives, equipping me to create tailored programs that meet the diverse needs of the workforce. By leveraging data-driven insights and contemporary learning methodologies, I have enhanced training delivery and improved workforce effectiveness.My collaborative approach fosters strong partnerships with stakeholders at all levels, enabling me to identify skill gaps and implement targeted development initiatives. I have worked with management and supervisors to craft impactful training materials and programs that increased productivity and employee satisfaction. My commitment to fostering an inclusive learning environment has resulted in high retention rates and a culture of continuous improvement.𝐀 𝐟𝐞𝐰 𝐤𝐞𝐲 𝐬𝐤𝐢𝐥𝐥𝐬 𝐚𝐧𝐝 𝐚𝐜𝐜𝐨𝐦𝐩𝐥𝐢𝐬𝐡𝐦𝐞𝐧𝐭𝐬 𝐢𝐧𝐜𝐥𝐮𝐝𝐞 𝐭𝐡𝐞 𝐟𝐨𝐥𝐥𝐨𝐰𝐢𝐧𝐠:➔ Revamped phone contact center operations with tailored training, increasing customer satisfaction from 80% to 90%.➔ Led a $10M project to relocate 400K items, boosting warehouse capacity by 50% and optimizing space.➔ Created learner-focused micro-content (quizzes, infographics, videos) using design thinking, driving team performance.➔ Optimized inventory placement through demand analytics, improving accessibility and productivity with biannual reviews.➔ Developed unconscious bias training, enhancing diversity, equity, and inclusion and boosting employee engagement.➔ Applied ADDIE and Kirkpatrick models to design structured learning solutions, achieving measurable improvements.➔ Achieved 55 hires in a year with an 87% retention rate through strategic talent acquisition and development.Let’s connect and explore how I can contribute to your organization’s learning and development goals! 📧 Email: desiraeshantel96@gmail.com𝐊𝐞𝐲 𝐒𝐭𝐫𝐞𝐧𝐠𝐭𝐡𝐬:Learning Strategy Development • Instructional Design • Talent Development • Performance Management • Coaching & Mentoring • Change Management • E-Learning Solutions • Curriculum Development • Continuous Improvement • Stakeholder Management • Organizational Learning • Customized Learning Solutions • Cross-Functional Collaboration • Assessment & Evaluation • Diversity, Equity, & Inclusion
Listed skills include Communication, Microsoft Office, Leadership, Microsoft Word, and 20 others.
