Desirá Mason Email & Phone Number

Las Vegas, Nv, Us

Remote

Responsible for a pipeline, both purchase and refinances for conventional, FHA, and VA loans.Work closely with Loan Officers, Managers, and staff to promote open and effective communication and to ensure quality service delivery to customers.Responsible for gathering required documentation from customer and third parties in support of the loan approval decision. Complete “Order Outs” (Appraisals, HOI, Title, VOE, AML, etc.) and processing duties (income calc, credit, title, etc.).Manage the loan pipeline report to ensure loans are processed on time and meet guidelines while anticipating future obstacles in loan process/pre-underwrite files.Organize and direct document preparation, loan file content, and loan approval reviews prior to loan closing; including obtaining and coordinating all underwriter conditionsExecute closing actions to ensure a timely and effective closing process and create positive urgency with all parties involved in the transaction.Ensure borrowers and LOs are aware of what stage the file is in and what documentation is needed

Las Vegas, Nevada

Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.Enhanced training programs to strengthen employee knowledge and promote new managers from within.Oversaw and optimized work of 15 specialist performing high-quality customer service work.Provide encouragement and structure to team members in order to receive high quality work.Creatively strategize, evaluate and work towards minimizing lead times through understanding the entire job flow, including non-standard situations.Run, review, and evaluate reports to ensure achievement of team goals.

Las Vegas, Nevada Area

Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.Scheduled and made appointments for attorneys.Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.Maintained office supplies inventory by checking stock and ordering new supplies as needed.Filed documents with courts on behalf of attorney.Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.Worked with collection customers to understand requirements and provide exceptional customer service.Supervised 8-12 legal assistants in providing excellent customer service to callers requiring assistance for collections and court issues.

Las Vegas, Nevada Area

Worked with customers to understand requirements and provide exceptional customer service.Verified and resolved any issues with patients/members accounts in regard to receiving their prescriptions.Process orders utilizing phone, computer, mail and fax in an accurate and timely manner while verifying all customer and order information.Coordinate resolution of any orders in question and contact customers when follow up is required.Demonstrate positive and effective communication with customers, co-workers, and internal departments to resolve customer concerns and questions.Serve as a liaison between customers and the pharmacy or call center. Interact with other departments to resolve customer issues.

Austin, Texas Area

Opening and closing the business office, reviewing and processing documents associated with customer's vehicle purchases.Assisted customers with questions on tag and title information, preparing DMV documents, interacting with sales staff, obtaining payoff information.Assisted our purchasing team with appraisal purchases and in-store auctions, handling accounts payable functions, tendering cash transactions, preparing bank deposits, and answering multi-line phone system.Kept reception area clean and neat to give visitors positive first impression.Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.Coached new employees on administrative procedures, company policies and performance standards.

Austin, Texas Area

Virtual/Remote administrative support for 10+ clients at one time.Contributed to smooth business operations by planning and organizing meetings andconferences, including conference calls.Allocated executive tasks and managed complex calendars and administrative functions.Managed Executive's complex and frequently changing travel arrangements and coordinated pre-planning of trips.Responded to emails and other correspondence to facilitate communication and enhance business processes.Managed administrative functions, including complex calendar management with focus onproper allocation of executive availability.Coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation.Scheduled appointments and handled calanders for senior leadership.Processed travel expenses and reimbursements for executive team and senior management group.