Ensuring that the highest level of service are provided to the guests at all times across the private dining rooms at Annabel´s Private Member Club.Supervising the team to ensure that events go smoothly and efficiently.Be on hand to support the Events Manager and replace during absence.Ensuring that the personal daily, weekly and monthly administration is completed accurately and within the required timescales.Being in charge of the weekly rota, opening and closing procedures.

Managing my team to have a current knowledge of the hotel products, services and events.Handling administration and paper work.Going to extra mile to make customer feel valued.Overseeing stock levels and ordering supplies.Maintaining the professional appearance of Front Desk with a focus hospitality and guest service.Taking responsabilities of running the service whilst on shift and in absence of the F&B Manager.Ensuring the Executive Lounge is always ready for the service and that my team is motivated.Consistently delivering an outstanding and memorable experience for guests,

Welcoming, assisting and directing guests correctly in a friendly and polite way.Checking the guests in/out, taking payments and always providing high quality customer service.Ensuring that all correspondences are recorded and files accurately.Working with the hotel departments to ensure guests expectations were met or have been exceeded.Ensuring that all bookings were guaranteed and that all corrected charges were applied.Managing the telephone, fax, reservations and handle problems in a professional manner.

Consistently providing professional, friendly and engaging service.Delivering exceptional service by greeting and serving customers in a timely, friendly manner.Appropriately suggesting additional items to customers to increase sales.Dealing with complaints in an appropriate manner and leaving the customers satisfied.Managing opening and closing duties, including reconciliation of the cash drawer.Demonstrating awareness of liability issues and the law company policies.

Marketing and promotion of the accommodations.Undertaking regular inspections of aparttments.Responding to tenant queries and maintenance issues.Establishing and developing working relationships with suppliers.Processing expenses and payments, scheduling meetings, filing, manage phone and emails.