Desire' Miller Email & Phone Number

Tempe, Arizona, United States

• Effectively communicated with up to 200 clients weekly to determine reinstatement eligibility and develop action plans to address underlying issues resulting in a success rate above site average every month.
• Piloted numerous new programs before launching, while providing insight into any broken mechanisms or processes allowing for seamless and successful global launches.
• Trained new associates on platform and systems navigation enabling their expedited release from mentor production. This increased the volume of associates sooner than intended, easing the workload for tenured employees.

Tempe, Arizona, United States

• Led my peers in becoming the highest performing team on site via individual coaching sessions, side by sides to demonstrate platform navigation, and functionality.
• Consistently hit metric goals through numerous management changes resulting in the ability to thrive in fast paced environments.

Tempe, Arizona, United States

• Created intakes for all Durable Medical Equipment (DME) and Oxygen products/services, proactively handling incoming requests from doctors via fax or phone.
• Managed a wide range of insurances, including Medicaid and Medicare, by verifying, processing authorization requests, and collaborating with physicians, referrals, caregivers, and patients to collect co-insurance.
• Delivered time-effective service, especially during hospital discharges, demonstrating the ability to work efficiently under pressure.