Desiree B. Email & Phone Number

Morgantown, West Virginia, United States

Effectively analyzes, enhances, and optimizes business processes. Responsible for identifying inefficiencies, bottlenecks, and key areas for improvement in current operations, driving impactful change, and fostering operational excellence within the healthcare sector. As a subject matter expert in urgent care operations for both in-person and telehealth/virtual visits, I drive collaboration with organizational leaders to ensure effective high-level program management and administrative tasks. My efforts are focused on advancing the company’s strategic objectives and achieving KPI targets.Multi-disciplinary program oversight includes; the Veterans Benefits Administration Medical Disability Examinations contract, ServiceNow Digital Workflow and Database Platform, athenaOne Electronic Health Record Implementation/Optimization, and Workforce Management Operational Readiness.

Morgantown, West Virginia, United States

Provided comprehensive return-to-work case management services related to COVID-19 for prominent clients with a global footprint. Successfully managed the care of over 50,000 patients throughout a two-year contract, employing Allscripts as the primary platform. Managed results reporting to ensure compliance with the requirements for pre-employment, post-accident, and reasonable suspicion testing for clients and Third-Party Administrators. Oversaw case management for patients with workers’ compensation injuries, which included coordinating follow-up care, scheduling appointments, tracking follow-up sessions, and maintaining communication with insurance adjusters and employers. Delivered end-user support, including troubleshooting, issue resolution, configuration, research, and analysis utilizing Microsoft 365 products in conjunction with ServiceNow tools.

Frederick County, Maryland, United States

Frederick, Maryland, United States

Led a team by organizing work schedules and assigning daily tasks for over 10 front-line staff members. Delivered outstanding guest service, consistently striving to engage and exceed the expectations of our guests, vendors, and stakeholders.Processed various payment methods like cash, credit, and checks, while also auditing the cash registers for accuracy. Ensured that all products and equipment were handled safely by following established health and safety guidelines.