Desiree Colson Email & Phone Number

Greater Roanoke Area

Spearheaded the processing of incoming service requests in a fast-paced environment with superior accuracy. Enabled a flawless data workflow by reviewing, verifying and ensuring the completion of data. Conducted daily research and analysis on client data with several platforms (MI, Zuora, Adyen) to resolve service requests. Seamlessly processed manual adjustments to member records. Addressed all the client requirements and requests by precisely transcribing information. Reviewed data for discrepancies and reported errors to the department supervisor. Leveraged Adyen and Microsoft Excel to balance refund reports. ● Played an instrumental role in reducing the turnaround time for service requests from 4 weeks to 48 hours. ● Met all assigned deadlines in a high-volume environment, including special projects requiring repetitive data entry.

Carlsbad, Ca

Promptly responded to all clients and account executives’ concerns and inquiries within the assigned 24-48 hour turnaround time. Flawlessly processed manual inquiries, that encompassed the development of new corporate accounts in an Oracle system. Deployed Salesforce platform to process client payments. Audited coworkers' work to detect errors and discrepancies; ensured that my work had impeccable accuracy. ● Boosted the accuracy percentage by over 20% in a strategic manner to achieve approximately 90% accuracy.● Communicated effectively with account managers and account executives to fulfill clients’ needs and manage corporate accounts.

Carlsbad, California, United States

I work in the transaction processing department at the Member Support Center.

Vista, California

Created a blog specifically tailored to the great classic actress Rosalind Russell in order to increase awareness of her underrated work, and to give little tidbits I have collected over the years, as well as photographs and occasional reviews of her work. May plan on expanding to discuss other classic movies/actresses outside of Miss Russell.

Del Mar, California, United States

Provided diligent assistance in stall assignments for horse shows. Organized information related to the horses, riders and competitions by developing meticulous Excel spreadsheets. Created and distributed card labels for horse stalls.● Coordinated numerous entries in a highly successful show, established the horse show, distributed prizes, as well as concluded the show at the weekend; coordinated the entire event from inception to completion. ● Liaised efficiently with team members to complete day-to-day duties productively.

Vista, California, United States

Created and maintain blog website, Facebook page, Twitter account for the company, as well as following the social media campaign by tracking views, likes, and comments on each social media outlet in order to gauge what works for the company.