Desiree Davis Email & Phone Number

Toronto, On, Ca

4900 Yong St

Mississauga, Ontario

• Facilitate all inside sales tasks as required by the clients and sales team• Review orders for accuracy and completeness while maintaining order flow• Service clients and the outside sales team by providing pricing, product information and shipping status• Manage Inbound and outbound calls and emails • Prepare and arrange the weekly shipping schedule and documents for the shipping department• Coordinate shipments by working with the carriers to provide freight quotations• Maintain client files - Other duties and responsibilities as assigned• Up-sell and assist the sales teams when required

Toronto, Canada Area

• Provide assistance services to travelling members (taxi, ambulance, hotel, medical bookings) • Answer inbound calls, E-mails, faxes and other correspondence • Communicate relevant information to all key stakeholders in a timely manner • As a TPA (Third party administrator), act as a liaison between policyholders, family members, service providers and the insurance company • Review and communicate policy wording terms and conditions • Confirm coverage details to service providers and members

Toronto, Canada Area

• Sell accident and sickness (travel) insurance to clients • Establish client insurance coverage, calculate premiums, gather payment information securely • Provide information concerning group and individual insurance packages • Respond to customers in a timely, friendly and helpful manner • Understand customer needs and recommend suitable product selections • Explain applicable eligibility criteria, benefits, exclusions and definitions to clients • Gather medical information securely to complete medical questionnaires • Demonstrate knowledge of specific insurance vocabulary and jargon • Enter all client and policy information into company CRM (customer relationship management) tool• Utilize multiple distinct online systems to process quotes and sales • Track and file online purchases • Complete other administrative tasks as required

Etobicoke

- Assisted the manager with daily reports, tracking sales and inventory ensuring we meet quotas- Engaged in providing our team with superior leadership to ensure the success of our store- Actively lead by example, guiding customers through decision making on what product best fit their needs- Assisted in controlling labour cost with proper scheduling- Supported the manager with the daily operations of the store

Toronto

- Effectively administrated customer accounts- Engaged with clients and built relationships quickly and effectively- Identified clients need and cultivated effective sale strategies- Assisted in the resolution of customer issues and resolved with urgency and good judgment

Toronto

- Supported both Pre-employment and Ontario Works programs with workshop facilitation- Provided information to clients regarding agency, program rules, regulations and procedures- Contacted employers, schools and community agencies in order to ensure client intake and placement numbers are met- Contacted and scheduled clients for appointments or job placement interviews

Toronto

- Provided professional and efficient customer service; responded to all customer inquires- Responsible for renewal of Val tags and driver's licenses- Balanced cash, floats and credit card transactions daily; carried out administrative duties

Toronto

- Answered phones and directed inquires to appropriate agents- Scheduled meetings between clients and agents- Provided administrative support; structured recruitment, selection and promotions