Desiree E. Email & Phone Number

Hooksett, New Hampshire, United States

• Analyzing key KPIs via team dashboard in Salesforce and delegating resources to ensure completion.• Audit work completed for accuracy, providing timely feedback to employees on areas of opportunity.• Solve team questions, troubleshoot challenges, and resolve items in escalation status.• Conduct pre-screen and interviewing of potential candidates then make hiring decisions.• Spearhead operations analysis within Financial Operations department to identify critical issues, gaps, and redundancies.• Collaborate with cross functional stakeholders (including but not limited to Sales, Credit, Legal, Accounting, Asset Management, and IT) to design, test, and document workflow and reporting solutions.• Responsible for scheduling and running meetings.• Implemented new procedures within my team.• Spearheaded cross training other departments on all areas in which I am a subject matter expert and writing/maintaining accuracy of SOPs related to team functions. • Analize data using Microsoft Excel and VLOOKUP formulas.• Maintained department inbox answering all inquiries efficiently.• Managing individual projects and enhancements across all stages of development.

Hooksett, New Hampshire, United States

• Read and understand legally binding contacts.• Reviewed certificates of insurance for compliance.• Ensured precision within internal fleet management software by proficiently troubleshooting issues, managing the opening and closure of rental agreements, and adeptly adjusting rental agreements as needed.• Worked closely with internal logistics department to ensure accurate and prompt delivery of units.• Generated vital rental agreements for billing and logistical needs, while also evaluating damages, fees, and charges with accuracy.• Implemented Price increase/ decreases to clients billing.• Onboarding and training of new team members.• Mange competing deadlines for billing cycles.

United States

* Tracking inventory levels to maximize manufacturing efficiencies. * Purchasing parts and materials to ensure operational and manufacturing needs are consistently and effectively met. * Processing work orders for manufacturing assembly to meet customer product requirements and delivery schedules. * Serving as liaison between Kentek and its approved vendors to place orders and process RMAs. * Working with product development team to assist in sourcing new vendors for innovative product solutions.* Striving for continuous improvement in all aspects of work responsibilities to streamline operational workflow while maintaining the highest level of quality.

Pittsfield, New Hampshire, United States

* Reviewing and processing sales orders. * Processing RMAs. * Assisting with shipping quotes to sales staff. * Reviewing pending orders to anticipate shipping requirements. * Expediting backorders and interfacing with external contacts to ensure deadlines are met. * Covering shipping department; ship with multiple carriers, keep inventory accurate, process inbound and outbound freight and match purchase orders with proper paperwork. * Processing sample orders and follow through to ensure correct products reach customers. * Scheduling, setting up and logistical management of traveling showcase events. * Resolving invoicing and shipping issues in an efficient manner to maximize customer satisfaction.

Pittsfield, New Hampshire, United States

* Pulling stock from inventory to fulfill customer orders. * Maintaining accurate inventory data and reports. * Shipping packages domestically and internationally utilizing UPS, FedEx, DHL and USPS. * Generating end-of-day reports to support operational goals.

Pittsfield, New Hampshire, United States

* Performing quality control inspections on in-process and final assembled garments. * Utilizing industrial sewing machines, heavy duty scissors, snapping machines and measuring devices. * Implementing material tracking coding system for inventory control and product time/cost per production unit. * Following work orders, computerized work instructions and standard operating procedures to maximize production efficiencies. * Prioritizing work to meet customer requirements.

Concord, New Hampshire, United States

* Greeting guests cordially, communicating specials of the day and taking dinner orders. * Promptly serving guests while ensuring excellent customer satisfaction. * Efficiently cleaning and resetting tables to reduce guest wait times. * Politely answer phones and taking dinner reservations.

Concord, New Hampshire, United States

* Handling all customer service related issues including exchanges and returns.* Counting money drawers and cashing checks. * Answering phones and providing superior customer service.