Desiree Fraser Email & Phone Number

Kelowna, BC, CA

Kelowna, British Columbia, Canada

• Surpassed monthly quotas by developing contests with rewards for highest number of sales betweenemployees; currently my YTD Sales are 194%.
• Coached team members by guiding them through the best practices for success and using measurable,quantifiable goals.
• Complete daily audit tasks with attention to detail in a timely manner.

Kelowna, British Columbia, Canada

• Achieved the Q1 and Q4 sales award for Interior BC and Fraser Valley in my first year at the company byfocusing on the customer experience and remaining sales driven in my customer interactions.
• Completed year end with an overall YTD Sales Revenue of 173%, Referrals of 100% and YTD OverallAchievement of 144%.
• Drove customer service, leading by example through quick response times, creating a personal relationshipwith the client and leading clients towards problem resolutions.

Kitchener, Ontario, Canada

• Privately owned business where I go above and beyond for my clients home services needs.
• Advertised through social media and acquired 20 quality clients in 14 days, which led to many client recom-mendations.
• Scheduled and organized a series of quality level jobs for numerous clients that resulted in extreme custom-er satisfaction and long-term customer relationships.
• Completed back-end bookkeeping, developed weekly schedule, considered and tracked last minute client requests, administrated tasks for taxation purposes.

Port Carling, Ontario, Canada

• Hired for summer contract work, I led teams and serviced clients with high regard for their unique requirements.
• Adapted quickly to a change in job position, so a series of new jobs could be accepted, and completed tasks in a timely manner for the client.
• Managed customer expectations, addressing challenges with ease, clear communication and a solution-based focus.
• Demonstrated independence by making effective decisions, adhering to time restrictions and taking initia-tive by leading and directing employees towards success.

Canada

• Supported management successfully in a team environment through scheduling, record keeping,preparing reports and preforming budgeting entry’s, which created timely and effective results.
• Created a welcoming environment by greeting visitors and clients with a helpful, positive attitude,directing customers, taking messages and booking meetings.
• Organized and filed company documents through an electronic filing system, which ensured the office ransmoothly

Kitchener, Ontario, Canada

• Certified personal trainer, with record winning sales and customer service.
• Named number three in Canada for Top Personal Trainers for sales and revenue within first year of em-ployment by taking initiative and working above expectations.
• Proven customer service: learned and adhered to specific customer service protocols, achieved monthly goals, exceeded the expectations of both management and clients.
• Easily built long-lasting and lucrative customer- client relationships through excellent communication, genu-ine care, and can-do attitude.

Canadian Investment Funds Course

Acquired foundational knowledge used to give clients effective advice on Mutual Funds Investments. Sophisticated training on the.

Business Administrative Accounting, Advanced Program

Prepared financial statements such as income statements, balance sheets, trial balances, statement of cash flows, statement of retained.