Negotiate training contracts with major luxury travel suppliers, resulting in higher sales & profit margins for the company. Continued substantial growth in sales YOY to over 2M in sales in 2014.Increased training course completions over 200% YOY, from 19,000 in 2013 to 61,000 in 2014.Increased training webinar participation by 53% YOY, from 60,000 to 93,000 in 2014.Develop, manage and coach staff of six. Create/manage departmental budget, including Sales, COS,… Show more Negotiate training contracts with major luxury travel suppliers, resulting in higher sales & profit margins for the company. Continued substantial growth in sales YOY to over 2M in sales in 2014.Increased training course completions over 200% YOY, from 19,000 in 2013 to 61,000 in 2014.Increased training webinar participation by 53% YOY, from 60,000 to 93,000 in 2014.Develop, manage and coach staff of six. Create/manage departmental budget, including Sales, COS, T&E.Complete creation & execution of Professional Development weekend at world's largest luxury travel show to include sourcing subject matter experts, content, and logistics.Develop framework and content and execute large-scale, multi-faceted training and development programs for veteran travel professionals as well as new travel industry entrants to support the Network’s and its member agencies’ personnel needs, skill sets, production metrics, and growth, in the United States and International markets.Sourcing, development and utilization of on-line, virtual, and self-paced formats with automatic feedback, testing and tracking of performance, integrated with proprietary intra-net profiling. Define, monitor and report on training success metrics, demonstrating performance improvements and ROI impacts. Partner with the Member Development team on development and execution of properly aligned sales and supplier product training plans (including destination based educational training) for both agency owner/managers and front line consultants through a thorough understanding of business processes, procedures and job roles essential to deep subject matter expertise and customer satisfaction metrics.Perform continuous research into best practices and training tools.Develop successful partnership relationships with training partners.Serve as ambassador for Professional Development department, maintaining open communications across departments, as well as with Virtuoso members and suppliers. Show less

Negotiated training contracts with major luxury travel suppliers, resulting in higher sales and profit margins for company.Increased sales of training packages to suppliers by 38% in first year, 54% in year two, and 70% in year three.Sold customized training programs to Virtuoso luxury supplier mix, including Cruise Lines, Tour Operators, On Sites and Tourism Boards, which increase advisor's product knowledge and boosted sales for targeted suppliers.Responsible for… Show more Negotiated training contracts with major luxury travel suppliers, resulting in higher sales and profit margins for company.Increased sales of training packages to suppliers by 38% in first year, 54% in year two, and 70% in year three.Sold customized training programs to Virtuoso luxury supplier mix, including Cruise Lines, Tour Operators, On Sites and Tourism Boards, which increase advisor's product knowledge and boosted sales for targeted suppliers.Responsible for project managing entire training program after sale, including creation of learning modules, live webinars, incentives, and communications.Sourced and supervised contracted curriculum designers throughout learning module creation process. Creation of these training products led to greater engagement with supplier products by Virtuoso advisors.Created content for live webinars showcasing supplier products and services for the membership; develop innovative methods to engage members in training programs such as "interview" format with advisor's peer group and "coffee chat" videocasts with senior executives at major cruise lines, resulting in stronger advisor engagement with suppliers throughout the network.Established quality relationships with both suppliers and advisors, resulting in loyalty to our product and higher territory sales.Delivered presentations to suppliers and advisors live via citrix webinar software.Completely revamped format and delivery of Virtuoso's Training Newsletter, resulting in higher attendance on suppliers webinars and increased satisfaction for suppliers. Show less

Spearheaded development and implementation of new luxury sales program (LBD) created to increase sales of front line travel advisors across specific product mix.Increased sales of luxury product mix by 24% in first year, 39% in year two. Exceed sales-growth quota.Selected by President to participate in task force committee to determine new revenue opportunities for company during economic downturn.Created new social media websites for sales teams.

Sold cruise and tour products to travel agents. Increased sales of company products by 20% year over year, to $5.1 million. Consistently exceed sales-growth quotaDeveloped new business by cultivating relationships and by providing relevant information to showcase Holland America Line as the premium cruise value for their clientsNegotiated sales contracts and commitments, thereby increasing group business in territory by 15%, leading to higher profit margins for company, and… Show more Sold cruise and tour products to travel agents. Increased sales of company products by 20% year over year, to $5.1 million. Consistently exceed sales-growth quotaDeveloped new business by cultivating relationships and by providing relevant information to showcase Holland America Line as the premium cruise value for their clientsNegotiated sales contracts and commitments, thereby increasing group business in territory by 15%, leading to higher profit margins for company, and more effective yield managementEstablished quality relationships with clients, resulting in loyalty to our product and higher territory salesDelivered presentations to travel agents, demostrating premium value of our product as well as components of new "Signature of Excellence" initiativeManaged salesforce automation database accurately to increase opportunities to root out new prospectsWorked in conjunction with field sales force to maintain clear and concise communication with travel agencies and corporate partnershipsAssisted clients with event planning for onboard group needsEarned first place out of 28 reps in sales incentive contest by increasing sales in lucrative Europe market by 40% year over yearDemonstrated outstanding relationship-building, follow-through, and customer service to grow one account by more than 150 percent to sales of $275,000 annuallyEarned ranking of No. 1 representative across twenty-eight person departmentAccolades:Holland America Line Sales Representative of the YearWindstar Cruises Sales Representative of the Year Show less