Desiree Hubbard Email and Phone Number

Plan, direct, and coordinate activities of designated loads for all dairy / drivers dailyWork effectively with users and upper management to define and solve problems - skilled at clarifying issues and situationsResponsible for the development, implementation, and support of Terminal ManagerIdentified trends that impact drivers and/or create difficulties, reported findings and recommendations to management

Routed and assigned workers and equipment to appropriate location, according to customer request, specifications, and needsConferred with customer and supervising personnel regarding questions, problems, and requests for service and equipmentRelays work ordered, messages, and information to and from work crews, and supervisorsSupported cross-functional collaboration by partnering with upper management, department managers, and coworkers to resolve issues and concernsReceived and prepared work ordered, according to customer request and specifications

Solved customer problems and assured satisfactionPresented and discussed available products, services, and options; created and maintained positive relationships while consistently exceeding quality and productivity goalsMaintained and encouraged customer loyalty through the courteous and efficient resolution of disputes, complaints, and discrepanciesIdentified problems, elevating advanced issues and directing clients to proper advisorsInteracted professionally with business customers, providing relevant and timely information while resolving critical problems

Worked closely with the sales, service, engineering, and shipping departments to meet the needs of the customersImplemented Quality Control standards and enhanced training at newly acquired processing plant, bringing plant up to SGA standardsEarned high satisfaction rates by providing superior one-call resolution, quickly identifying customer’s needs and resolving issues and inquiriesEffectively and efficiently resolved issues and complaints, providing appropriate solutions and alternatives within expected time limits; performed routine follow-up to ensure customer satisfactionManaged confidential customer information in accordance with established policies and proceduresDiffused difficult situations in a professional manner while resolving customer’s concerns to their satisfaction