Desiree L. Email and Phone Number

• Co-founded Moms on a Mission, a non-profit organization committed to improving the lives of families and individuals in need• Lead program and development efforts, overseeing a volunteers ensure the effective delivery of services and support to the community• Manage financial reconciliations and reporting• Foster community involvement and volunteerism by engaging community members in the organization's work and providing opportunities for individuals and families to get involved in programs and initiatives.• Develop and execute strategic plans to ensure the organization's continued growth and success in serving the community

• Serve as an Executive Assistant reporting directly to the President, CFO, and COO, supporting them both professionally and personally to ensure the success of their roles.• Plan and coordinate all domestic and international travel, paying meticulous attention to detail to ensure seamless and hassle-free experiences for executives.• Project manage and coordinate with various stakeholders to deliver exceptional results, effectively delegating responsibilities and executing tasks to meet deadlines.• Execute various monthly financial tasks, including reconciliations of multiple accounts in QuickBooks, with a high degree of accuracy and precision.• Research and review materials in advance of meetings to ensure that executives are well-prepared, enabling them to make informed decisions and contribute effectively.

• Executed admin and finance projects in line with CEO requests• Responsible for monthly customer invoicing and accounts receivable recovering over $75,000 of outstanding debt within 6 months• Performed monthly reconciliations in QuickBooks Online• Approved timesheets and send out weekly status reports to customers• Submitted reports to keep management up to date on finances and internal productivity

• Conducted a range of accounting activities, including reconciling multi-million dollar events, generating expense reports, processing purchase orders, and creating invoices.• Provided email management support, screening and responding to messages on behalf of executives as appropriate.• Managed and prioritized projects to ensure that managers' time was focused on critical tasks and strategic issues.• Coordinated communications and tracked requests, identifying those requiring immediate attention and following up as necessary.• Maintained confidentiality of all communications and documentation, ensuring that sensitive information was kept secure.• Managed travel and accommodation for executive staff, ensuring that arrangements were made efficiently and cost-effectively.

• Responsible for managing payroll, preparing weekly and monthly reports, and generating accounts payable and accounts receivable reports for management, ensuring that financial information was accurate and up-to-date.• Outlined sales team goals and reported directly to the CEO with detailed reports for strategic planning, contributing to the development of effective sales strategies and tactics.• Conducted regular meetings with internal staff to assess employee satisfaction and follow up on tasks assigned by the CEO, ensuring that organizational priorities were aligned and that employees had the resources and support needed to succeed.

• Achieved top sales performance in company history by consistently exceeding monthly quota of $65,000, demonstrating exceptional skill in managing the sales process from initial inquiry through planning and coordination.• Initiated and developed new procedures to streamline the sales process, resulting in increased efficiency and improved customer satisfaction.• Created a comprehensive sales manual for new staff to reference as part of their orientation package, ensuring that all team members were equipped with the knowledge and resources needed to succeed in their roles.

• Constructed a community center for a rural village in Pisco after a devastatingearthquake• Acted as a Spanish/English translator between other volunteers and localcommunity leaders• Assisted other indigenous teachers in accomplishing their community and professional responsibilities

• Consistently exceeded the monthly quota of $85,000 while managing a top Microsoft account, demonstrating exceptional sales skills and expertise in the corporate markets.• Maintained existing relationships with clients and actively prospected new business, leveraging a deep understanding of customer needs to drive revenue growth • Delivered an extremely high level of customer service that aligned with corporate standards, fostering strong relationships with clients and earning a reputation as a trusted advisor and strategic partner.• Developed a comprehensive 200-page Sales Reference Manual for managers and administrative assistants, providing detailed training and resources to help team members succeed in their roles and achieve their sales goals.

• Provided exceptional customer service as a front desk agent at a prominent Las Vegas time share resort for four years.• Managed guest check-ins and check-outs efficiently, ensuring a seamless and positive experience for all visitors.• Utilized strong organizational skills to handle a high volume of guest inquiries, resolving issues promptly and effectively.• Demonstrated excellent communication skills by efficiently coordinating with various departments to meet guest requests and preferences.• Maintained an up-to-date knowledge of resort facilities, services, and local attractions to provide guests with accurate information and recommendations.Effectively utilized reservation systems to handle bookings, modifications, and cancellations, ensuring accuracy and timely processing.• Acted as a resourceful problem-solver, addressing guest complaints and concerns to their satisfaction, resulting in positive reviews and repeat business.