Desiree Malachowski Email & Phone Number

Getzville, Ny

Answering questions while maintaining appropriate etiquette; suggesting features and benefits about company products and services to educate current and potential members; completing all inquiries via various forms of customer contact in a quality manner.  Taking member complaints; probing and researching information being provided; following-up with members when appropriate; attempting to resolve difficult situations to ensure member satisfaction; identifying trends that negatively impact member satisfaction. Listening and accurately capturing information and the interaction; completing all necessary paperwork, documentation, member requests and inquiries.  Assisting providers in submitting and or completing prior authorization for medications. Faxing forms, relaying information and explaining decisions. Assisting with appeals for denied requests in the same manor.  Trouble shooting/ problems solving for pharmacists, as needed, when they cannot get a paid claim for medications.  Assisting members get medications, including but not limited to, providing member information, calling pharmacy, understanding time frames, authorization process and laws.

 Skip trace utilizing the internet, social media, databases and public records to locate consumers.  Negotiate settlements and payment plans to resolve outstanding/delinquent debt issues. Calculate settlements, down payments and month repayment amounts.  Follow up and maintain payment arrangements. Close out completed repayment files and send paid in full documentation.

Buffalo/Niagara, New York Area

• Prepare individual federal and state tax returns• Analyze documents, determine filing options and review them with clients• Consistently research and stay abreast of annual changes and updates in tax code• Accept walk-ins and work with previous clients on an appointment basis; explain fee structure• Up sell company products and services; provide administrative/reception support as needed

Cheektowaga, Ny

Dialer collector  Dialer system facilitated all contact to consumers  Achievement of call volume, talk time and cash goals  Negotiate settlements and payment plans to resolve outstanding/delinquent debt issues to avoid litigation Prelegal Collector  Prepare consumers files for attorney review prior to litigation Skip trace utilizing the internet, social media, databases and public records to locate consumers  Compile information and provide recommendations based upon statutes of limitation, asset value, employment status and prior judgments  Negotiate settlements and payment plans to resolve outstanding/delinquent debt issues to avoid litigation Team Leader  Train new collectors – various software training, collection technique, collection law, skip tracing  Monitor daily, weekly and monthly production – analyze which areas need improvement and implement change when needed  Motivate collectors – identify when motivation is needed and the best way to motivate individuals and teams  Assisted in hiring process for collection representatives

Buffalo/Niagara, New York Area

80 Holtz Dr

East Aurora, Ny

Purchased Raw materials, connectors, paints, epoxy to ISO 9001,AS9000, FAA and EASA standardsfrom MRP generated reports, purchase orders and requisitions.Work closely with engineers, production managers, sales and quality control to insure on time delivery of quality productsExpedite orders

Zephyrhills, Fl

• Provide customer service on behalf of Sprint long distance, working in a high volume, fast paced call center • Assist customers with starting service, address billing questions, resolve payment disputes and apply refunds• Bundle and up sell other Sprint services/products and redeem frequent flyer miles

Saint Petersburg, Fl

• Enroll new customers and assist current clients with their COBRA medical benefits• Locate in network providers, submit care/procedures requests• Accept monthly payments and file for coverage extensions• HIPAA Certified

Bachelor'S Degree, Business Administration And Management, General

Concentration in management

Associate’S Degree, Business Administration And Management, General