•Hired to manage experimental “Stipend” project: integrated the responsibilities of VP of Operations, VP of Hotel Management, and Senior Account Manager into one, consolidated position •Interact with and demonstrate superior customer service to all aspects of organization, providing weekly training webinars to recruiters and other housing department members, ultimately increasing order to close ratio•Liaison between leasing system and banking system; audit $80,000 in weekly deductions, ensuring manual changes are documented, tracked and completed•Work closely with Accounts Receivable Supervisor to implement and maintain billing procedures

•Intermediary between General Manager and Sales Coordinators: implemented and enforced department procedures and goals•Maintained relations with group-based clients; planned annual client events, prioritizing and adapting to their needs and tastes•Reporting for week and month productivity while handling all business transient and group rates

•Ensured a balanced inventory between group and individual reservation bookings, meeting all special requests and verifying proper billing•Pioneered a new age of event management: organized all event details including meeting space and vendor contracts•Designed marketing materials to advertise package deals