Desiree Pullen Email & Phone Number

Culpeper, Virginia, United States

-Model behavior of genuine, caring and friendly lead lead. Created a positive and comfortable work environment -demonstrated effective verbal and written communication that is clear, well-organized and demonstrated and understanding of audience needs.-Utilized genuine and positive communication to make each patient feel informed, understood and special-Contributes valuable ideas and feedback and enforce new ideas to make the workflow as effective and possible -Facing difficult tasks and challenges with energy and passion-I scheduled all employees shifts for the month, taking note of requested off and holidays.-Kept track of employees metrics and discussed positive and negative feedback -Trained all new hires and steadily kept track of daily performance of all the front staff employees -Attended monthly meeting to get soo new current information and relying to employees -Kept an open line of communication with the center manger regarding employees performance and any issues riding between co-workers-Helped with patient experience, complaints, billing and current contacts with other companies -Fixed patients claims regarding bills and helped trained the the clinical staff on how to bill companies correct for services that were performed

Culpeper, Virginia, United States

-Manage ls the working operations of Domions -Performed and supervised management.l activities including hiring -Trained all employees in the day to day process of the company to ensure consistent results -Scheduled all of the employees hours on a weekly bases -Listened and resolved customer’s complaints regarding products or services -Upheld and exceeded Domions. Minimum sanitation requirements -Informed regular customers of new products and price changes-Collected money from customers, made change, recorded transitions on customers receipts and close deposits every night

Woodbridge, Virginia, United States

-scheduled appointments for patients via phone and in person -led patients to exam rooms. Answered general questions and prepared patients for physicians -prepared treatment rooms for patients by cleaning surfaces and restocking supplies -interviewed patients to verify information, record medical history and confirm purpose of visit -collected forms, copied insurance cards and coordinated patient information for billing insurance processing

• Job responsibilities included seating customers and assigning servers. I also help out when needed which includes busing tables, bringing food to customers, setting up reservations, answering phones, opening and closing the restaurant. I helped put the bi weekly schedule out for the hostess.

• Full-time office assistant who worked in the accounting office that answered phone and directing them to the proper department and answering any questions. Assisted customers with their cashier tickets and the service department with their service/parts tickets. Also, assisted the billing, tag and title clerks where needed. Filled in where needed in any other department.