As a Senior Operations Specialist my job duties include:- Handling all inbound communication from contractors, responding to HR inquiries and managing the general operations email account- Leading and managing the on-boarding and off-boarding process, ensuring compliance with client rules and regulations- Drafting and sending offer emails, collecting on-boarding documents, and validating their authenticity- Managing background checks, performing reference checks, and preparing employment agreements- Coordinating logistics for candidates' first day, preparing them for their start, and managing off-boarding procedures at the end of their contract- Managing the Trello board and maintaining accurate record-keeping in the database- Assisting with offer approvals through various Vendor Management Systems- Managing calendars, preparing employment verification letters, and coordinating probation meetings- Setting up employee benefits plans and submitting RRSP contributions- Conducting contractor surveys and exit interviews, assisting with audits and other projects as needed- Monitoring and updating job descriptions for VMS roles, submitting candidates for review, and ensuring compliance with SLAs- Assisting with organizing company-wide events and obtaining budget and contract approvals from the Director of Operations and/or Managing Partner(s)

As an Operations Coordinator, my job duties included:- Acting as the primary point of contact for all external Payroll/Finance inquiries and handling invoicing for clients on a weekly and monthly basis.- Collecting and maintaining accurate timesheet records, addressing any inconsistencies or errors, and assisting with month-end duties.- Acting as the primary point of contact for all external HR inquiries and assisting with on-boarding and off-boarding procedures, including drafting and sending offer emails, collecting on-boarding items, initiating background checks, and arranging laptop pick-ups and start details.- Entering and maintaining important dates in Microsoft Outlook calendars, such as contract end dates, work permit expiry dates, and birthdays.- Entering active internal/external job postings into the database and removing non-active postings.- Scheduling meetings/interviews and assisting the Operations Manager with other duties as required.