Promptly handled an average of 80-100 customer inquiries and complaintsper day with a 96% customer satisfaction rate.Maintained a knowledge base of the evolving product offering, andimproved customer retention by 9% by proactively recommending andupselling products to existing and new customers .Quickly triaged incoming calls, and escalated calls when necessary, reducingthe average time to resolution by 20%.Processing payments.Develop leads, recommend products and service, and upsell customersEngage with customers in a friendly and professional manner, and developrapport with themTroubleshoot system issue/tracking ordersGather customer feedback and report it to relevant department to improveprocess

Respond to customer inquiries, complaints, and concerns.Resolve issues and provide solutions to customers .Have a thorough understanding of the company's products and service.Maintain records of customer interactions and issuesUtilized software systems and technologies to access and update customerinformation.Handle multiple tasks at once, such as managing customer inquiries andupdating records.Processing claims.Schedule follow up appointments

Supported students online education journey at home.Offered academic guidance to meet students unique needs.Coordinating with online instructional staff.Facilitated hands-on learning and keeping the students on schedule.Stayed updated on the lasted trends, technologies, and methodologies inteaching and learning to provide effective and engaging coaching.Assessing and recording students progress,providing grades and commentswhen necessary

Door to Door campaigning Assisting teachers with organizing classrooms.Helping at schools events/decorating flyers.Cleaning lunchroom etc.I also did door to door advertising work.