Desiree Starks Email and Phone Number

Serves as a Brigade functional expert for internal civilian personnel management matters.Acquires and maintains current knowledge of civilian personnel policies, and procedures.Provides technical advice and assistance, and disseminates command civilian personnel information to the workforce. Researches law, regulations, and policies and makes recommendations to resolve problems in areas such as position management; position classification complaints/grievances/appeals; reduction in force; adverse actions; employee qualifications; competitive placement, and recruitment.Keeps abreast of new developments and regulatory guidance from higher authorities and provides interpretative guidance to subordinate regional activitiesAs staff action officer conducts assigned portions of studies and assists in the development of initiatives to improve management processes and systems using the most efficient utilization of human resources. Prepares, compiles, publishes, and ensures the validity and accuracy of data developed and uniformity in reports and studies.

Served as the primary point of contact at SFAC for civilian human resource matters for SFAC and the five geographically dispersed active component SFABs. Responsible for researching and analyzing key references from the Code of Federal Regulations, Office of Personnel Management, the Defense Civilian Personnel Advisory System, DA, FORSCOM, and SFAC in order to understand and apply civilian personnel rules, determine applicability, and impact to serviced populations, and provide accurate advisories.Directed and coordinated all administrative functions within the SFAC and ensures the subordinate Brigades comply with all applicable policies and procedures. Advised the CoS on administrative matters requiring a broad knowledge of SFAC and SFAB missions, functions, and objectives. Provided guidance and advice to all administrative personnel regarding the full range of administrative policies and procedures for assigned areas of responsibility. Conducted studies of administrative functions with employees obtaining and compiling data to determine where improvements can be made.Advised and assisted management and staff with civilian personnel life cycle events, from hire to retire, and provides referral to proponent offices as appropriate. Facilitated the civilian hiring process and assists hiring managers to comply with Department of the Army (DA), higher headquarters and internal policies and procedures.

Maintained accountability for business analysis, human resources, and account analysis. Supervised personnel distribution of over 55K Soldiers in US Army Corps, Cyber, Installation, Field Operations, Elements, National Defense, Safety, and Network commands. Supported program management duties. Performed data analysis and compiled results for the management team. Implemented training and development initiatives. Key Achievements:• Served as the Active Guard Reserve (AGR) 79R Career Manager. • Generated over 2,500 change orders within 3 weeks and prior to deadline. • Managed the training roster and assisted personnel with daily job duties.• Acted as the ATAAPS timekeeper responsible for ensuring employees were compensated accurately.

Oversaw the Military Life Cycle Management process. Directed personnel actions of over 1,900 enlisted AGR Soldiers in CMF 79R. Updated the Active Guard Reserve Management System (AGRMIS), Soldier Management System (SMS), and APDB-R. Tracked authorizations, distribution, strengths, and assignments on a global basis. Coordinated professional development and training sessions to enhance performance. Applied expert knowledge of the Automatic Data Processing Systems (ADPS) for military personnel management. Led efforts to redesign the Army Active Engineer Branch webpage for the Enlisted Career Branch. Key Achievements:•Identified organizational issues and introduced process improvements to boost efficiency.•Appointed as the Team Lead responsible for directing teams and ensuring goal attainment.•Updated 30+ Army regulations, policies, and procedures.

Maintained accountability for daily administration of employee information including salary and benefits, reporting, employee recognition programs, and new hire orientation. Key Achievements:•Selected to serve as the Project Lead responsible for design of affirmative action plan, which was implemented in company operations and audited HRIS.

Executed all aspects of customer relations. Researched and resolved customer issues in a timely manner. Key Achievements:•Handled troubleshooting, process improvement, change management, and problem resolution.•Achieved a high level of customer satisfaction using sound business acumen.

Provided leadership and direction to all aspects of operational and personnel matters. Supervised, trained, and motivated the team in performing at optimal levels. Prepared and updated spreadsheets. Trained and developed employees. Played a key role in helping agents improve call quality, make busy usage, call volume, and service standards. Key Achievements:•Directed over 20 staff members in the execution of daily responsibilities and achievement of goals. •Played a key role in enhancing team performance.•Evaluated operational performance within a call center environment and identified areas for improvement.•Developed accurate and reliable reports that aided in business decision-making.•Contributed to the launch of the SONY incentive program while maximizing employee satisfaction.

Earned senior management recognition for superior levels of performance, receiving promotion to supervisor in July 2003 and nominations for the Employee of the Quarter in Q2 2005 and Q4 2006.Performed a broad range of functions including customer service, problem solving, paperwork auditing and approval, staff training and development, and procedure and internal control development.Forged, nurtured, and maintained strong and professional customer relationships, resolving escalated problems in a swift and courteous manner, without loss of customer goodwill.Devised and delivered comprehensive on-the-job training to new and existing employees in all areas of customer service, problem resolution, front line procedures, and internal controls.