Desiree Victoria Samuelson Email & Phone Number

Fort Mcmurray, Alberta, Canada

• Utilized various in-house programs such as e-People, e-Facilities, Oracle and Meditech to complete recurring activities such as payroll, maintenance work orders, IT requests, stationery and supply orders, and statistical reports• Booked patient appointments and necessary therapy rooms through Outlook for Physiotherapy, Audiology, Occupational Therapy, and ECIP via phone or face-to-face interactions at front desk reception with clients• Completed patient intake and registration as needed in preparation for MDTs (Multidisciplinary Team) appointments• Worked closely alongside management and the volunteer coordinator to organize and establish an information table and team of volunteers from Allied Health to join the Métis Fest and inform the public of our team’s value to the community• Completed reminder calls to patients the day before appointments and made any necessary changes to the schedule• Attended weekly meetings regarding the Child and Youth Team, taking notes as needed• Completed numerous daily tasks such as miscellaneous filing, collecting and distributing referrals, various office organization, creating and sending “no contact” patient mail, collecting and delivering files to Records Management, creating spreadsheets, and sending/receiving faxes among other assorted tasks

Fort Mcmurray, Alberta, Canada

• Supervised teams of clerical staff, tax professionals, administrators, bookkeepers, quality assurance professionals and an assistant manager totalling 40+ employees across two fast-paced tax offices• Provided a high level of customer service to answer all employee enquiries involving various matters while implementing critical thinking skills to work through and resolve discrepancies.• Managed all office operations including administrative duties, local marketing, recruiting, and staffing• Tracked, categorized, and submitted various office expenses on the corporate credit card• Implemented company policies and ensured compliance serving as a role model for associates on business development• Verified correct completion, data entry and E-filing of client “Cash Back” tax returns prior to authorizing, endorsing, and distributing cheques to clients• Demonstrated supervisory skills sufficient to guide associates, as well as demonstrate core leadership behaviours to grow and develop employees• Performed annual employee evaluations and proactively identified performance gaps and implemented process improvements• Built and maintained long-term business relationships with key clients

• Prepared and altered hourly timesheets as needed for 30+ employees across two offices• Communicated with management concerning various staff and contract changes, uploading new documents and certifications as needed• Onboarded new and returning employees through preparing contracts, online training modules and necessary registrations• Provided vital customer services to ensure an outstanding client experience• Performed numerous, detailed data entry tasks including calculating and adding accurate GST amounts onto invoices and inputting said data into QuickBooks for Bookkeeping purposes• Completed various administrative tasks as needed including holding monthly meetings, monitoring the administrative inbox, training and supervising receptionists, ordering office supplies, and creating and monitoring invoices

Administrative Professional

• Graduated with honours and achieved status on the President’s Honor Roll • Successfully completed various courses including Spreadsheet.

Educational Assistant, Teaching Assistants/Aides

• Graduated with honours and achieved status on the President’s Honor Roll • Completed courses in Human Relations, Supporting Students.