Desiree Therrien

Desiree Therrien Email and Phone Number

Leaving BPO, beginning a new adventure in Mill Operations ✨️ @ Huhtamaki
espoo, uusimaa, finland
Desiree Therrien's Location
United States, United States
Desiree Therrien's Contact Details

Desiree Therrien work email

Desiree Therrien personal email

n/a
About Desiree Therrien

Desiree Therrien is a Leaving BPO, beginning a new adventure in Mill Operations ✨️ at Huhtamaki.

Desiree Therrien's Current Company Details
Huhtamaki

Huhtamaki

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Leaving BPO, beginning a new adventure in Mill Operations ✨️
espoo, uusimaa, finland
Website:
huhtamaki.com
Employees:
3382
Desiree Therrien Work Experience Details
  • Huhtamaki
    Manufacturing Assistant
    Huhtamaki Nov 2024 - Present
    Waterville, Maine, United States
    View
  • Savilinx
    Quality Assurance / Ai Project Manager
    Savilinx Jan 2023 - Apr 2024
    Brunswick, Me
    Lead the charge in overseeing Quality Assurance initiatives and orchestrating the seamless integration of AI technologies into our operational processes. My responsibilities include guaranteeing the delivery of top-notch software, steering AI projects, and implementing advanced testing methodologies. With a robust background in Organizational Quality Assurance leadership, a profound understanding of AI, and a knack for fostering collaboration across cross-functional teams, I served as a dynamic leader passionately contributing to the shaping the future at SaviLinx.
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  • Savilinx
    Operations Program Manager
    Savilinx Feb 2021 - Apr 2024
    Managing daily operations for BPO call center contracts at SaviLinx. Serving as the primary point of contact for our client partner(s), providing frequent and comprehensive updates about the performance of the program, and filling any gaps necessary to ensure the program’s success. Taking steps to ensure performance metrics are continuously met and that staffing is appropriate based on historical data and recent events.
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  • Savilinx
    Operations Supervisor
    Savilinx Mar 2017 - Feb 2021
    Brunswick, Maine, United States
    Managed day-to-day operations, in a supervisor role, of the Jyve Program at SaviLinx. Facilitated face-to-face coaching and feedback on a daily and weekly basis. Managing workforce management, ticket assignment, quality assurance, and completing ongoing client communication. Throughout my time in this position, my objective was to develop entry-level agents into expert-level support staff. Completing various program manager duties to prepare me for promotion, such as running and building excel reports, maintaining approved time-off requests, quarterly business review attendance, preparation and presentation, standard operating procedure, and content development for internal and external use, and managing personnel/HR incidents.
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  • Athenahealth
    Csc Analyst
    Athenahealth May 2016 - Feb 2017
    Belfast, Maine, United States
    Answering inbound calls from medical professionals and their staff who need support with athenahealth electronic medical records system. After I completed the required training and nesting period for the entry level position I was hired for, I was recruited for a specialty team called the Nerve Center; a team of agents skilled to provide top-tier service, handling the most challenging calls in the athenahealth call center.
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  • T-Mobile
    Customer Service Representative - Mentor
    T-Mobile Jun 2012 - May 2016
    Oakland, Maine, United States
    Answered inbound calls from customers and prospective customers for support with account management, new account creation, billing, sales, and tech support. Within my first year, I was promoted to CSR II to handle more complex billing and technical support inquiries. Throughout my last two years with T-Mobile, I became a mentor on my team and supported the team by completing daily one-call-resolution audits, coaching feedback obtained from audits, and supporting my teammates by meeting with them and generating performance improvement plans to assist them in overcoming challenges with meeting KPIs.
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  • Full Circle Supports, Llc
    Mhrt-1
    Full Circle Supports, Llc Apr 2013 - Sep 2015
    Hallowell, Maine, United States
    Provided daily support to adults with mental health conditions, providing supervision and therapeutic support to people struggling with severe and persistent mental illness, to help them achieve the highest level of independence possible. Daily documentation, and Frequent Travel completed.
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Desiree Therrien Education Details

  • Mount Blue High School
    Mount Blue High School
    High School/Secondary Diplomas And Certificates

Frequently Asked Questions about Desiree Therrien

What company does Desiree Therrien work for?

Desiree Therrien works for Huhtamaki

What is Desiree Therrien's role at the current company?

Desiree Therrien's current role is Leaving BPO, beginning a new adventure in Mill Operations ✨️.

What is Desiree Therrien's email address?

Desiree Therrien's email address is dt****@****inx.com

What schools did Desiree Therrien attend?

Desiree Therrien attended Mount Blue High School.

Who are Desiree Therrien's colleagues?

Desiree Therrien's colleagues are Rosa Sucena Mendes, Anderson Soares Da Silva, Marek Grzyb, Mustpha Jahyn, Natthawut Thipkham, Phuc Dangvan, Khien Lee.

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