Desiree Dion Email & Phone Number

Burnaby, British Columbia, Canada

- Fostered a welcoming and inspiring store environment aligned with Saje’s commitment to holistic well-being, ensuring exceptional customer experiences.- Supported store leadership by driving daily operations, maintaining high standards of visual merchandising, and ensuring operational excellence.- Delivered consistent sales growth through personalized customer interactions and effective product recommendations, leading to increased basket size and customer loyalty.- Demonstrated proficiency in achieving and surpassing key performance metrics, including Units Per Transaction (UPT) and Average Transaction Value (ATV).- Assisted in the training and development of new team members, contributing to a collaborative and growth-focused workplace culture.- Acted as a leader on the floor during shifts, providing guidance to team members, resolving customer concerns, and maintaining seamless store operations.- Ensured compliance with company policies and standards, including inventory management, cash handling, and loss prevention protocols.

Vancouver, British Columbia, Canada

-Achieving consecutive week-over-week sales increases since assuming leadership of the store,demonstrating my capability to drive sustained growth in revenue.-Successfully executing and surpassing goals for vendor promotions, showcasing my adeptness in strategic planning and execution.-Spearheading initiatives that led to a remarkable 60% increase in accessory sales, exceeding theindustry trend and significantly contributing to overall revenue.-Continuously improving key performance metrics such as Units Per Transaction (UPT) and AverageBasket value, reflecting my commitment to enhancing sales efficiency and maximizing customer value.-Earning recognition as the #2 performer in the West region for the implementation and effectiveness of My Kiaro's digital marketing strategy, underscoring my proficiency in leveraging technology to drive business outcomes.-Driving a notable 9% increase in Reserve Online Pick Up In Store (ROPIS) over a four-week period,demonstrating my ability to leverage emerging trends and consumer preferences to drive sales growth

-Crafted and nurtured a culture centered on growth and development, leading to perpetualfulfillment of all vacant leadership positions.-Secured the 4th highest sales performance company-wide during the demanding holiday season of2020.-Attained the highest level of charitable contributions through sales for fiscal year 2021 within thecompany.-Achieved the highest rate of customer profile acquisition year-to-date, showcasing a dedication tounderstanding and serving our clientele.-Ranked 7th in surpassing sales targets against budget expectations for fiscal year 2021.-Delivered exceptional results for fiscal year 2021, notably enhancing Average Spend (AS) by 19%compared to the previous year, and elevating Units Per Transaction (UPT) by an impressive 15%.

Vancouver B.C.

-Propelled the highest Key Performance Indicators (KPIs) within the region by cultivating a culture of training and retaining top-tier talent.-Personally developed and mentored five store managers, empowering them to excel in their roles.-Secured the 3rd position company-wide for overall KPI performance year-to-date at the previouslocation, showcasing a commitment to excellence.-Achieved a remarkable reduction in shrinkage from 2.51% to 0.20% at the first location, establishingthe best shrinkage record in the region.-Drove shrinkage down from 9.75% to 2.65% at the current location, marking the most significantimprovement in shrinkage results witnessed by the store in seven years.-Maintained a pristine record of zero management turnover for an entire year, reflecting exceptionalleadership and team cohesion.-Elevated A volume store to AA volume store.

Langley

- Assisted in the hiring and training of 100 new employees to ensure the store was fully staffed and prepared for the grand opening.- Managed store operations by ensuring exceptional team performance through creating positive customer experiences - Analyzed reports daily to facilitate accurate product purchasing for our location- Managed weekly visual floor resets designed to highlight new product and best selling items- Trained and supervised employees to maximize sales and customer satisfaction - Led the team by consistantly completing the highest amount of e-commerce orders in the store on a monthly basis.

Lids Metrotown

- Increased sales growth over 2 years to #3 overall volume in all of Canada - Drove highest KPI 'S within the district through training and maintaining top talent- Developed and trained numerous store managers through the role of store manager trainer for the district- Oversaw the operations of 4 Stores in the lower mainland with an average volume of $800 thousand. - Actively recruited, hired, and staffed leadership to be leveraged through the district- Led a 17-member management team with a total workforce of 35 employees.- Highly organized and independent, able to effectively coordinate tasks to accomplish projects- Reduced shrink from 0.86% down to 0.28% within a one year period at Flag Ship store. -Reduced shrink from 1.87% to 0.72% resulting in the best shrink in the history of a high shrink store.-UPT growth of .65 to goal over 2 years.-Maintained zero management turnover, 2014 - 2015.-3rd highest increase on comp in Canada in 2013

Surrey

Exchanged returned merchandise for customers quickly and efficiently. Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.Received and processed cash and credit payments for in-store purchases.