Building a world class team of sales engineers who are devoted to helping customers secure their most critical systems from the ground up.

Pre-sales technical resource for the East Coast. Handle product installations, development of proof-of-concept test plans, and development of customer-facing documentation and training material. Work with Product Management and Engineering to design and prioritize features that customers need the most. On-board and train new customers, demo product for potential customers, and act as a single point of contact for technical feedback and questions during the sales cycle.

Pre-sales engineer in Hitachi's Global Strategic Division. Dedicated to two global investment banks. Subject matter expert for HCP, Hitachi's cloud & object storage platform.

As a post-sales account manager dedicated to one of Brocade's largest premier accounts. I was the hub of communication between my customer and Product Management, Engineering, Support, and Field Services. During my time in this role, I:- Reduced the number of new service requests by 55%- Authored Best Practices Guides, Troubleshooting Guides, and Root Cause Analyses- Worked with a team to document and implement a global migration plan for a new system architecture- Worked directly with leaders of Product Management and Engineering teams to implement more than 25 RFEs for my customer- Created and implemented a new internal process, spanning multiple organizations, that effectively minimized the risk incurred by Hurricane Sandy complications- Implemented a new tracking system to ensure that every service request, firmware build, scheduled activity, and question asked by customer was tracked, addressed, and resolved- Presented Quarterly Business Reviews to international Operations and Engineering leadership- Won Brocade's Extraordinary Global Services Teamwork Award two years in a row for my service as a Support Account Manager

During my time in Support, I developed thorough, end-to-end knowledge of SAN fabrics. I applied troubleshooting methodology to pinpoint and resolve latency and congestion, among other issues, in complex fabrics. I worked closely with Level 3 Support and Engineering to resolve hot issues with critical customers quickly, calmly, and effectively.

Our multidisciplinary research team designed an end-to-end testing apparatus for Lateral Field Time of Flight (LFTOF) experiments on rubrene crystals. The testing apparatus was composed of both electrical and optical systems and had a very low tolerance for error due to the fragility and narrow width of the crystals being tested.

As an undergraduate, I worked with a small team of graduate students to develop a home grown, Cadence-like board simulator for Force 10 Networks. Our team used a digital signal analyzer to test the signal integrity of 10GbE prototype boards, then compared the output of the data to the model of the trace in our program. When we were off, we investigated and corrected the program to include the overlooked high-speed effect that had caused the difference in the theoretical and experimental values.

Identified plant components on a per-system basis that did not yet have maintenance schedules assigned. Worked with systems engineers to develop an appropriate maintenance strategy for the components.