Spent the last 8 years deployed in the Travel Industry as a Client Manager - focused on building and nurturing relationships and executing practices which drive client satisfaction, client retention, client loyalty and sales.■ Solid experience in client relations & delivery of exceptional customer service.■ Proven track record of grasping & meeting customer needs & exceeding customer expectations.■ Problem-solving aptitude & can-do attitude.■ Structured, systematic, strong communicator.■ Organized and detail oriented.■ Gets the job done!Offering special value in the areas of client management, client care and executing and creating substantive value through the adoption of an approach which drives customer satisfaction, customer retention, customer loyalty and sales. Demonstrated ability to grasp and meet customer needs, solve problems and deliver outcomes that consistently exceed customer expectations, whilst delivering maximum value to the business.In addition to my Travel Industry experience - I'm also an internationally experienced, HRBP, HR Generalist, Change Manager, Talent Manager & OD Specialist - with the ability to forge strong partnerships with Senior Management, in order to influence strategic direction and help projects (change initiatives) meet business, schedule & budget objectives.
Listed skills include Human Resources, Organizational Development, Strategic Planning, Leadership Development, and 16 others.