Desiree Halgreen Email & Phone Number

Sydney, Australia

Building and nurturing client relationships, identifying and meeting clients' travel needs, optimizing clients' credit card reward points and airline frequent flyer points, client care, problem solving, conflict resolution, driving customer retention & customer loyalty.

Sydney, Australia

Advising on the strategic integration of effective HR policies, procedures, processes, programs and practices into company's daily operations.

Sydney, Nsw, Australia & Usa

Bioss is a global network of organisation and people development consultancies, with a presence in 22 countries.As a licenced Career Path Appreciation (CPA) Practitioner and through the application of a Talent Management and Career Development tool (CPA), I help organisations ensure that the decision-making capabilities of their people are used effectively, that value is seen and built across every level of work and that organisations develop and deliver on their strategy. A CPA is an in-depth process for identifying the potential of people to make decisions, in the face of complexity. It involves a semi-structured one-to-one interview, exploring an individual’s career history and preferred approach to work, as well as the type of work complexity, with which they feel comfortable. The outcome of a CPA is a mutual recognition of the current scope of a person’s ability to make decisions and of their potential longer-term development, using the Matrix of Working Relationships model, as a theoretical framework. The aforementioned model provides the theoretical foundation for Bioss’s organisational design and development work. It identifies seven levels of work, on the basis of complexity and time-span of decision-making. No level is more important than another, and each level has a specific value-adding theme that provides a unique contribution to the flow of work within organisations.■ Specialist Area of Practice: Conduct Career Path Appreciations, help people define career paths and plan their development, deliver organisational capability mapping, giving clients the ability to assess, plan and forecast the existing and future potential of its workforce; and provide associated subject matter expertise on the delivery and integration of the Career Path Appreciation HR Model. Clients include BHP Billiton (across all businesses globally), GPR Dehler, Oppeus International.[Note: moved to Australia from the USA in 2010.]

Houston, Texas, Usa

Sona MedSpa is a USA based medical aesthetics franchise.Headed the business which included 5 franchise operations. Carried full P&L, strategic, planning and business operations responsibility. This included leading the HR function in a service and customer experience driven environment. This was a start-up company, which in the context of HR, required me to define and attract the ‘right’ talent, define the organisational culture, design an organisational structure that would work and create clear channels of communication. All HR policies, procedures, processes and practices had to be designed from scratch. Client facing groups: Sales, Marketing, Finance, Customer Service & Clinical Services.■ Sparked Rapid Growth: Founded the business in 2006 and grew it rapidly into a 5 franchise, 50 staff operation with revenue of >USD7m. On the HR front – Oracle HRIS, developed policies, standardised management, clinical, sales and front office learning and development programs, a performance management program and built in rewards and incentives to drive a culture of high-performance and excellence.

Houston, Texas, Usa

CompleteRX is a Houston-based pharmacy management company, founded in 1998, and led by an ambitious team of visionaries. It provides hospital pharmacy management services across the USA and serves large hospitals - providing pharmacy capability.When the company was founded, their goal was to become ‘the employer of choice’, in an industry dominated by 3 international giants, with nearly unlimited resources.I joined the company in 2004, 6 years after it was founded and just as it was entering a period of rapid growth. I reported to the CEO and worked very closely with him and Senior leaders, during a critical time in their evolution, as a $120m organisation. With my leadership, I believe they were successful, not only financially, but they were recognised by many business journals as a preferred place to work. The COO of the company relied on me personally to help him achieve the annual business plan.I provided end-to-end HR business advice and operational support to all Senior leaders. In addition to this, and in the context of acquisitions, I played a key role in ensuring that new employees were fully integrated and transitioned into our company. Client facing groups: Sales, Marketing, Finance, Operations, Directors of Pharmacy.Special Achievements:■ Laid Foundation for >100% Growth: Aligned all facets of HR with business objectives which were focused on growth and expansion. Staff grew from 300 to >700 employees within a 2 year period; and revenue by USD48m pa.■ Implemented HR Best Practices.■ Pioneered HR Improvement, Innovation: Developed and implemented an integrated Performance Management system, launched an interactive HR website and developed and implemented an Employee Climate/Attitude Survey in order to improve HR service delivery to the organisation.■ Guided the business to achieving the “USA’s Society of HR Award for HR Excellence,” 2006.[Note: moved from Australia to the USA, 2002].

Sydney, Australia

Founder of a specialist HR consulting firm.As a licenced Career Path Appreciation (CPA) Practitioner and through the application of a Talent Management and Career Development tool (CPA), I helped organisations ensure that the decision-making capabilities of their people were used effectively, that value was seen and built across every level of work and that organisations developed and delivered on their strategy.[Note: moved to Australia from South Africa, 2001].

Sydney, Nsw, Australia & Johannesburg, Gauteng, South Africa

Samancor Manganese: 1999-2001HR Leader for the organisation, located at the corporate office in Johannesburg. Member of the Executive Leadership Team and reported directly to the CEO, at the time. Client facing groups: Marketing, Finance, Legal, Geology, General Managers: Operations and all other functional heads.Partnered with the CEO, Senior Management and functional leaders across the business, developing the HR strategy, providing advice and leading the delivery of HR, across the full employee life cycle. Managed the organisations human resources (approximately 5000 people across 8 sites. I aligned all facets of HR with strategic business objectives. Worked closely with the CEO, Senior Managers, site HR leaders, and Group HR in London to achieve alignment.In terms of HRIS, I worked with the IBM Platform AS400 for HRIS and CYBORG HRIS. Accomplishments included:■ Led the people side of transformation, when the organisation downsized. The Group HR Leader commended me for the way in which I managed this transformation process from end-to-end.■ Managed the implementation of a Group HR initiated Executive Development Program, which created a platform from which leadership capability could be built, to prepare the organisation for future growth.■ Designed a talent management system, the outcomes of which provided the CEO, senior management and functional leaders with insightful reports and intelligence regarding people performance, capability, leadership development needs and readiness for succession.■ Designed and implemented a culture and attitude survey, which involved a target group of approximately 200 people across 8 sites globally.■ Developed a retention strategy for the organisation

Managing The Legal Issues Across The Employment Cycle

Professional Human Resources Certification

Career Path Appreciation Practitioner

Higher Education Diploma, Education

Program In Hr Management

Bachelor Of Arts (Ba)