Desiree Murphy Email & Phone Number

Chicago, IL, US

• Oversee the food & beverage operations for three inclusive clubs, two bars and one buffet restaurant.
• Responsible for scheduling servers, bartenders and server assistants based on business need
• Ensure all staff are trained and certified in food safety, sanitation, and responsible alcohol service
• Establish and maintain accurate daily/monthly inventory; ensure and maintain storage and rotation of all liquor, wine, and beer; coordinate with the warehouse to place orders as needed
• Coordinate with the chef on production of syrups, juices, and garnishes required for the bar
• Create daily specialty cocktails through recipe testing to roll-out

Chicago, IL, US

Chicago, IL, US

Lake Buena Vista, Florida, US

• Managed five food and beverage locations at Epcot: Les Halles Boulangerie-Patisserie (French Bakery), L'Artisan des Glaces (Ice Cream Shop), Wine Kiosk, Crepe Kiosk and Seasonal Kiosk
• Scheduled and maintained staffing levels to verify that operational needs and financial objectives were met
• Conducted daily inventory and placed orders for alcohol and dry goods
• Conducted pre-shift meetings to communicate operational updates
• Ensured all equipment was operating as necessary and reported any malfunctions to the maintenance team
• Reviewed timecards for accuracy and corrected as needed prior to payroll deadlines

New York, NY, US

• Managed all hourly recruitment for the grand opening of the Linden Fulfillment Center including Warehouse Associates, Machine Operators, Quality Assurance Associates and Sanitation Team Members
• Previously oversaw the hourly recruitment process for the Jersey City Fulfillment Center
• Implemented the internal promotional process for qualified candidates to advance their career
• Supervised and developed a team of recruiters and coordinators
• Planned hiring events twice a week for 200+ candidates a session
• Partnered with warehouse management to determine hiring needs for multiple departments

Buffalo, NY, US

• Supervised multiple concessions stands and portable bars during all events including home games for the NY Giants and NY Jets, concerts, soccer games and Superbowl XLVIII
• Coached associates on following GuestPath customer service guidelines throughout each shift
• Ensured state and local liquor guidelines were followed when alcohol was being served
• Oversaw stand set-up and closing procedures; prepared stand sheets and balanced inventory to cash
• Educated managers and associates on following food safety guidelines
• Interviewed potential staff during hiring events at the start of each seasonPrevious position: Concessions Stand Manager

New York, NY, US

• Scheduled banquet servers, bartenders, baristas, coat check and cashiers for black tie events, corporate parties and sporting events
• Actively recruited qualified staff throughout New York City
• Maintained a network of 400 qualified staff to fill positions often within 24-48 hours notice
• Ensured employment paperwork followed governmental guidelines and kept personnel records of all staff members
• Managed the new hire training process
• Communicated client feedback with staff and motivated them to achieve top satisfaction

St. Louis, Missouri, US

• Oversaw all administrative functions for Enterprise Rent-A-Car and National Car Rental
• Contacted customers who were overdue in returning vehicles at scheduled time
• Followed conversion process guidelines to report stolen vehicles to the police
• Identified and investigated security weaknesses such as car thefts and fraud to lower reserves
• Investigated undocumented damages to vehicles and missing cars via camera footage
• Collected insurance information and police reports for all damaged vehicles

St. Louis, Missouri, US

• Reviewed resumes for suitability and management qualifications
• Evaluated and determined current hiring needs and placement
• Conducted interviews for potential candidates
• Approved criminal background checks and employment verifications
• Recruited Management Trainees, Summer Interns and Senior Customer Assistance Representatives
• Managed and recruited potential candidates at college career fairs

St. Louis, Missouri, US

• Provided administrative support to the Regional Vice President and Human Resource Generalist
• Conducted new hire orientation (i.e. benefit packages, company organization and payroll policies)
• Organized, tracked and managed the drug and alcohol program for employment and promotional screening
• Analyzed and investigated employee policy violations such as harassment, drug & alcohol abuse, etc.
• Oversaw exit interviews and unemployment claims
• Published the semi-annual regional diversity newsletter

St. Louis, Missouri, US

• Created rental car contracts for corporate, retail and insurance customers
• Sold protection products, prepaid gas, roadside assistance and GPS
• Marketed to local accounts to increase branch revenue and maintain current relationships
• Provided customer service in the branch and during customer pickups and drop offs
• Participanted in the “Best of the Best” program at Newark Airport

Lake Buena Vista, Florida, US

• Created banquet event orders for corporate conventions, local social events and in house meetings across Walt Disney World Property using Disney’s Sales and Catering System
• Prepared official documents including letters of attrition, letters of guarantee and event contracts
• Maintained a professional working relationship with banquet teams, park operations, Disney Event Group, Mears Transportation, retail locations and various outside vendors
• Communicated with convention guests on the phone, in person and through email
• Scheduled and prepared pre-convention meetings and site visits
• Worked extra hours as an event guide and banquet cashier for various events and parties

Masters, Human Resource Management

Bachelors, Hospitality Management