Desiree Murphy Email & Phone Number

Chicago, Il, Us

• Oversee the food & beverage operations for three inclusive clubs, two bars and one buffet restaurant.• Responsible for scheduling servers, bartenders and server assistants based on business need• Ensure all staff are trained and certified in food safety, sanitation, and responsible alcohol service • Establish and maintain accurate daily/monthly inventory; ensure and maintain storage and rotation of all liquor, wine, and beer; coordinate with the warehouse to place orders as needed • Coordinate with the chef on production of syrups, juices, and garnishes required for the bar• Create daily specialty cocktails through recipe testing to roll-out• Conduct regular meetings with staff to communicate global programs, implement new products and procedures, and discuss areas of opportunities, special events, and other activities• Improve service by communicating and assisting employees to understand guest needs, provide guidance, feedback, and individual coaching when needed• Participate in customer service, and support all aspects of daily operation, including interaction with guests from behind the bar, as well as in the dining room, at the host stand, and over the phone; address complaints and de-escalate conflicts • Ensure the proper handling, maintenance, storage, and security of all department equipment• Interview candidates for front-of-house F&B positions and follow standards for hiring approvals• Prepare and submit daily payroll costs and weekly payroll• Support other Levy properties by assisting with banquet operations during the off-season

Chicago, Il, Us

Chicago, Il, Us

Lake Buena Vista, Florida, Us

• Managed five food and beverage locations at Epcot: Les Halles Boulangerie-Patisserie (French Bakery), L'Artisan des Glaces (Ice Cream Shop), Wine Kiosk, Crepe Kiosk and Seasonal Kiosk• Scheduled and maintained staffing levels to verify that operational needs and financial objectives were met• Conducted daily inventory and placed orders for alcohol and dry goods • Conducted pre-shift meetings to communicate operational updates• Ensured all equipment was operating as necessary and reported any malfunctions to the maintenance team• Reviewed timecards for accuracy and corrected as needed prior to payroll deadlines• Ensured staff abided by all guidelines pertaining to serving alcoholic beverages• Ensured cast were following safety and sanitation procedures• Coached and counseled front-of-house team members as necessary to ensure standards were met• Oversaw training each month as new international cast members rotated throughout the program• Maintained nightly credit card batches and cash outs ensuring 100% accountability of revenue

New York, Ny, Us

• Managed all hourly recruitment for the grand opening of the Linden Fulfillment Center including Warehouse Associates, Machine Operators, Quality Assurance Associates and Sanitation Team Members• Previously oversaw the hourly recruitment process for the Jersey City Fulfillment Center• Implemented the internal promotional process for qualified candidates to advance their career• Supervised and developed a team of recruiters and coordinators• Planned hiring events twice a week for 200+ candidates a session• Partnered with warehouse management to determine hiring needs for multiple departments• Scheduled new hires for orientation and training based on shift needs • Attend community career fairs and maintained relationships with local human services organizations

Buffalo, Ny, Us

• Supervised multiple concessions stands and portable bars during all events including home games for the NY Giants and NY Jets, concerts, soccer games and Superbowl XLVIII• Coached associates on following GuestPath customer service guidelines throughout each shift• Ensured state and local liquor guidelines were followed when alcohol was being served • Oversaw stand set-up and closing procedures; prepared stand sheets and balanced inventory to cash• Educated managers and associates on following food safety guidelines• Interviewed potential staff during hiring events at the start of each seasonPrevious position: Concessions Stand Manager• Mixed and served alcoholic drinks to guests while complying with NJ State Beverage Laws• Ensured the quality of products and accurate preparation of all food and beverage items• Recognized as "Team Member of the Event" in October 2012

New York, Ny, Us

• Scheduled banquet servers, bartenders, baristas, coat check and cashiers for black tie events, corporate parties and sporting events• Actively recruited qualified staff throughout New York City • Maintained a network of 400 qualified staff to fill positions often within 24-48 hours notice• Ensured employment paperwork followed governmental guidelines and kept personnel records of all staff members• Managed the new hire training process• Communicated client feedback with staff and motivated them to achieve top satisfaction• Conducted event check-in’s promptly and efficiently to ensure staff were on time and in the correct uniform• Organized a uniform tracking system to lower financial loss

St. Louis, Missouri, Us

• Oversaw all administrative functions for Enterprise Rent-A-Car and National Car Rental • Contacted customers who were overdue in returning vehicles at scheduled time• Followed conversion process guidelines to report stolen vehicles to the police• Identified and investigated security weaknesses such as car thefts and fraud to lower reserves• Investigated undocumented damages to vehicles and missing cars via camera footage• Collected insurance information and police reports for all damaged vehicles • Managed the creation of the first central call center supporting all rental brands• Responded to all customer concerns within 24 hours to ensure complete customer satisfaction• Collected current and past due account receivables to reduce bad debt

St. Louis, Missouri, Us

• Reviewed resumes for suitability and management qualifications • Evaluated and determined current hiring needs and placement• Conducted interviews for potential candidates • Approved criminal background checks and employment verifications• Recruited Management Trainees, Summer Interns and Senior Customer Assistance Representatives• Managed and recruited potential candidates at college career fairs

St. Louis, Missouri, Us

• Provided administrative support to the Regional Vice President and Human Resource Generalist• Conducted new hire orientation (i.e. benefit packages, company organization and payroll policies)• Organized, tracked and managed the drug and alcohol program for employment and promotional screening• Analyzed and investigated employee policy violations such as harassment, drug & alcohol abuse, etc.• Oversaw exit interviews and unemployment claims• Published the semi-annual regional diversity newsletter• Ensured employee reviews were completed on time• Organized ongoing training for employees of all levels in a classroom environment • Inputted information into PeopleSoft• Formulated relationships with nonprofit organizations to establish fundraising events • Negotiated contracts, pricing, and budget with vendors, hotels, travel and entertainment for events• Promoted employee participation for diversity events as the head of the Career Life Integration Plank• Coordinated the annual United Way Casino Night raising $60,640 with 84% Full Time participation• Arranged monthly events for top sales performers including dodge ball tournaments, Field Day, A Day at the Races, snow tubing, bowling, happy hours and dinners• Planned and executed the Annual Branch Manager Meeting in the Poconos for 120 guests on a $20,000 budget over 3 days to include food, meeting space and entertainment• Planned the Annual Holiday Party and Employee Recognition event for 150 guests with various themes including “Winter Wonderland” and “A Red Carpet Affair” while staying under a budget of $15,000

St. Louis, Missouri, Us

• Created rental car contracts for corporate, retail and insurance customers• Sold protection products, prepaid gas, roadside assistance and GPS• Marketed to local accounts to increase branch revenue and maintain current relationships• Provided customer service in the branch and during customer pickups and drop offs• Participanted in the “Best of the Best” program at Newark Airport

Lake Buena Vista, Florida, Us

• Created banquet event orders for corporate conventions, local social events and in house meetings across Walt Disney World Property using Disney’s Sales and Catering System• Prepared official documents including letters of attrition, letters of guarantee and event contracts• Maintained a professional working relationship with banquet teams, park operations, Disney Event Group, Mears Transportation, retail locations and various outside vendors• Communicated with convention guests on the phone, in person and through email• Scheduled and prepared pre-convention meetings and site visits• Worked extra hours as an event guide and banquet cashier for various events and parties• Completed a three week project assisting in the coordination of the Give a Day, Get a Disney Day press event in February 2010Former positions: Disney Management Intern - F&B - 2006Disney College Program - F&B - 2005

Masters, Human Resource Management

Bachelors, Hospitality Management