Desiree Kimbrough Email & Phone Number

Raleigh-Durham, North Carolina Area

Troubleshoot and provide solutions to state CPA societies administering the AICPA Peer Review Program Instrumental in increasing administering entities knowledge by providing assistance with understanding of changes in the program, administrative policies, procedures, updating peer review forms and making readily available to the administering entities in.

I would take care of any Standing Orders, Invoices, Regular Orders, etc.Anything that they needed - I was there point of contact for just about any situation. I was moved in this position in Feb. of 2007 and now I am in the Peer Review Department since Dec. of 2007

Primary role was achieving qualitative and quantitative service level metrics in the most efficient and cost effective manner. Represent the team in customer service performance discussions including reporting to membership services supervisor. Handle escalated member/customer issues. Update system with relevant information/transactions related to each.

Raleigh, NC

Sweet Synergy LLC - The Cake Truffle Company is a home-base baking company. We offer a wide range of hand-crafted cake truffles with lots of creativity and innovative designs. We pledge to provide valuable customer service to our customers.

Recruited to provide top-notch service to The Big Four (PWC, Ernst & Young, Deloitte & Touche and KPMG). Serviced all large firms' inquiries and requests channeled through phone, email and fax. Processed subscription orders, paid invoices, answered questions, responded to concerns, and alleviated delicate situations with professionalism and sensitivity..

Handled high call volume and addressed customer inquiries. Input customer information into the database. Scheduled all internal and external appointments. Performed daily follow up on incomplete orders, paperwork, etc. Assisted drivers with routes for timely deliveriesProcessed documentation for deliveries.Verified all payments were paid and valid upon.

Provide high-level administrative support by conducting research, travel arrangements, calendars, itineraries, agendas and preparation of expense reports handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling in-house and off-site meetings and.

Executed, planned and organized releasing of work for warehouse. Handled multiple tasks and meet deadlines. Used problem solving and negotiation skills to resolve inventory control issues. Self-starter with strong problem solving abilities with minimal supervisionScheduled appropriate trailers to the dock doors for loads going outbound to Operating.

Used problem solving and negotiation skills to resolve inventory control issues. Handled high call volume addressing customer inquiries. Utilized the Warehouse Management System (WMS) and Catalyst system to open and close orders for shipments. Calculate daily reports and maintain appropriate documentation for Inbound Coordinator.Traveled to Corporate.