Desiree Kimbrough Email & Phone Number

Raleigh-Durham, North Carolina Area

Troubleshoot and provide solutions to state CPA societies administering the AICPA Peer Review Program Instrumental in increasing administering entities knowledge by providing assistance with understanding of changes in the program, administrative policies, procedures, updating peer review forms and making readily available to the administering entities in a timely manner Providing assistance with compiling material for arrangements of the administrators segment of the annual peer review conferenceMaintain accurate records for firms enrolled in the AICPA PRP and coordinate with Manager NPRCCoordinate with Technical Managers in the preparation of materials for the hearing panels and correspondence with the members and other AICPA teamsHandle and monitor all correspondence and files related to working oversights with minimal supervisionAid in the revision of the administrative manual, 2009 and future Standards, RAB HandbookPrepare for upcoming conferences and presentations including speaking at the conference to Administering Entities, CPA’s and Peer Reviewers about the administrative manual, the 2009 and future Standards, new information and other changesProvide software and network problem diagnosis / resolution via telephone and/or email for members and administering entitiesRoute software and network problems to IT support staff, as neededManage Peer Review firm information on the PRISM and PRIMA system and escalate data integrity issues to appropriate support staffCoordinate with technical managers in the preparation of materials for hearing panelsProvide training to Administering Entities, as neededProvide assistance and information to firms and members enrolled or seeking enrollment in the Peer Review ProgramProvide information to the administering entities on administrative policies and procedures Perform other special assignments as neededUAT Testing for Prism, Prima and NetForum

I would take care of any Standing Orders, Invoices, Regular Orders, etc.Anything that they needed - I was there point of contact for just about any situation. I was moved in this position in Feb. of 2007 and now I am in the Peer Review Department since Dec. of 2007

Primary role was achieving qualitative and quantitative service level metrics in the most efficient and cost effective manner. Represent the team in customer service performance discussions including reporting to membership services supervisor. Handle escalated member/customer issues. Update system with relevant information/transactions related to each customer contact. Process orders, payments, research, and adjustments accurately.Access information from a variety of sources and systems to meet customer needs.Process membership applications with zero errors.ACT I Personnel Service

Raleigh, Nc

Sweet Synergy LLC - The Cake Truffle Company is a home-base baking company. We offer a wide range of hand-crafted cake truffles with lots of creativity and innovative designs. We pledge to provide valuable customer service to our customers.

Recruited to provide top-notch service to The Big Four (PWC, Ernst & Young, Deloitte & Touche and KPMG). Serviced all large firms' inquiries and requests channeled through phone, email and fax. Processed subscription orders, paid invoices, answered questions, responded to concerns, and alleviated delicate situations with professionalism and sensitivity. Worked closely with Credit and Collections, AR and AP to resolve invoice matters. Assisted Supervisor with quality assurance functions. Developed and updated training materials.Participated in projects and improvement initiatives.

Handled high call volume and addressed customer inquiries. Input customer information into the database. Scheduled all internal and external appointments. Performed daily follow up on incomplete orders, paperwork, etc. Assisted drivers with routes for timely deliveriesProcessed documentation for deliveries.Verified all payments were paid and valid upon delivery.

Provide high-level administrative support by conducting research, travel arrangements, calendars, itineraries, agendas and preparation of expense reports handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling in-house and off-site meetings and luncheons.Distributed company literature and follow- up with meeting arrangements as needed.Developed and revised entire filing system.Exercised independent judgment, decision-making abilities and high level of confidentiality.Coordinated and prepared the pre-screened applicants' process before sending to loan officer and branch manager.Communicated well with external contacts to properly handle direction of business relations. Establish and maintain a high level of service and customer satisfaction team members and clients alike.Distributed company literature and follow- up with meeting arrangements as needed.Collaborated with various levels of management to gather information pertaining to key issues.Open, sort, and distribute incoming correspondence, including faxes and email.Maintain dialogue with loan officers, lenders, real estate brokers, and escrow and title companies.Maintain the integrity of client records in the database and update as needed.

Executed, planned and organized releasing of work for warehouse. Handled multiple tasks and meet deadlines. Used problem solving and negotiation skills to resolve inventory control issues. Self-starter with strong problem solving abilities with minimal supervisionScheduled appropriate trailers to the dock doors for loads going outbound to Operating CompaniesUtilized the Warehouse Management System (WMS) and AS400 system to open orders for shipments going outbound.Strong decision-making skills that resulted in minimal loss of time, safety issues and shrinkage.

Used problem solving and negotiation skills to resolve inventory control issues. Handled high call volume addressing customer inquiries. Utilized the Warehouse Management System (WMS) and Catalyst system to open and close orders for shipments. Calculate daily reports and maintain appropriate documentation for Inbound Coordinator.Traveled to Corporate Divisions (GA and FL) to supervise in major crisis.Ran office at night, monitoring workflow, resolving any issues or problems that the selectors, forklift drivers, supervisors and managers may have had.Prepared and setup drivers' deliveries with directions.Made decisions without supervision for on-time deliveries and cleared up any discrepancies.Communicated with customers to keep strong relationships.Saved the company money by minimizing shrinkage.Helped open a brand new operation center; Assisted with training new hires on the system, Catalyst, WMS, pallet jack and forklift.Assisted with office and filing set-up.