Desiree Jones Email & Phone Number

Atlanta, Georgia, United States

United States

Establish customer relationships and follow up with agents as needed. Use a customer-focused basedreview process to educate agents and their office team

Smyrna, Georgia, United States

Help home buyers find and buy a home or commercial space. Help clients’ buy and sell property andguide them through the negotiation process to get top dollar for their property when selling and marketadequately.

Marietta, Georgia

Translate written medical information into alphanumeric or numeric codes. Work with physicians andother medical staff to clarify diagnosis or procedures for accurate coding. Display excellent interpersonal skills to communicate effectively with providers and other staff.

 Epic provisioning for Wellstar Physicians, Affiliates Physicians, Nursing , IT and Staff Creation or EMP records. As well as Data Courier changes made to EMP records that need to be migrated to PRD in Epic. Serves as a Lead resource person to resolve issues Provide customer support, Epic Command Center Support, and Remote Desktop support for approximately 15,000 clients during "Go-Live" Provision Wellstar Wellstar Physicians, Affiliate Physicians and staff accounts for RDP, VDI and other applications  Analyzing systems upgrades and processes in the department to identify opportunities for improvement  Create documentation and provide training to Service Desk Staff Create/Modify new/transferring employees and deactivating employees being terminated  Process and coordinates purchase orders for hardware and software

Provide excellent customer service, Epic Command Center Support, and remote desktop support for Wellstar Health Systems approximately 20,000 clients Epic Provisioning Outlook Administrator, creating/editing/deleting mailboxes Create contractors ID’s/Build their access to applications/provide logins  Create Wellstar Physicians and Affiliate Physicians User accounts to the facilitates in which they will work/ RDP, VDI and other applications needed  Create accounts for General Employee Orientation (new hires)  Modified transferring employees and deactivating employees being terminated

 Work with up to 100 customers a day – resolving simple to complex issues.  Work with both end users and Information Technology personal on field software installations.  Performed firmware upgrades HMC, tape library, LTO drives and Service Processor (FSP)  Train new Specialist and assist/mentor existing personnel  Identified the need for standardized documentation detailing process and procedures for electronic trade support group. Created documentation for troubleshooting common problems and support resource manuals for support personnel.

Certification, Applying Project Management In The Real World, 94.01%

Activities and Societies: Effectively communicate problems and demonstrate their impact on an organization's OKRs to stakeholders. Compare.

Certification, Agile Project Management, 94%

Implement Agile’s value-driven delivery strategies and how to define a value roadmap. Agile strategies to effectively introduce an Agile.

Certificate, Project Execution: Running The Project, 92.46%

Running the Project Implement the key quality management, concepts of quality, standards, quality, planning, quality assurance and quality.

Certificate, Project Planning:Putting It All Together, 97.50%

Components of the project planning phase and the significance. How to estimate track and maintain a budget. Identify tools and best.

Certificate, Project Initiation: Starting A Successful Project, 95.25%

Starting a successful project The significance of the initiation phase of the project lifecycle. Stakeholder analysis and utilize RACI.

Certificate, Foundations Of Project Management, 89.82%

Project management skills, roles, and responsibilities across variety of industries. Organizational structure and organizational culture.

Associate Of Science - As, Medical Billing And Coding

Activities and Societies: Student Ambassador

Education record