Provides high quality customer service, sustaining 100% customer satisfaction rating over the last three years.Engages customers utilizing inclusive approaches, de-escalation techniques, and active listening skills while implementing appropriate supports & solutions.Well-versed in mobile, iPad, and Mac iOS troubleshooting and diagnostics Leads training for in-house operations for both temporary and full-time staffAuthors and facilitates professional development weekly for all-staff meetings in the areas of Customer journey, technical processes, and current company goals.

Creating faux finishes, and scenic elements for immersive environments.

Leading the paint team on the Universal Studios / Super Mario Land project items painted off site prior to shipping for installation. Buy off of items coming form fabrication into the paint / finishing areaDocumenting the paint and finishing processes for each item including draw downs

Running full scale production shows 4-5 days a week. Beginning with presetting for each show, tracking hand props and set pieces though performances adjusting tracks for efficiency. Completing maintenance as needed on the set and props.

Worked completing faux finishes on multiple surfaces such as metals, wood, glass, and foam. Most work completed in-house, some onsite for tie-in after installation for Project Slammer with Disney Land. Sub-contracted to complete work on EDC 2017 with Insomniac.

Interpret draftings, make cut lists to create custom scenic and prop items in steel, fabric, wood or foam according to designer specifications. Maintain and repair stock items. On-site set up and installation of event décor.

Serve as part of a team that follows design specifications to create or assemble vignettes, signs and room decor for a range of events including corporate dinners, luxurious parties and even boxing matches. Items provided are often created using foam board, paint, vinyl, fabric and other materials. My duties include pulling items from stock, asset repair, cutting, mounting and assembling signage, monitoring the quality of the items we provide and prepping props/decor for transportation to the numerous venues we serve. Additionally I occasionally assist load in or load out of events on site at these venues.

As Prop staff for the world premier of The Good Book, and Court's production of The Secret Garden I served as additional Prop Shop Staff performing duties to support the productions as needed. Primarily altering, painting and creating items, in addition to addressing notes as directed by the Props Master. As a Carpenter I have took part in the strike of The Good Book as well as the entire build process through installation of The Secret Garden. My duties included interpreting drawings to create cut-lists and produce finished items using a variety of tools and techniques. These items included platforms, flats, soft goods for masking and bags for a "snow" effect which dropped petals over the stage, and was a component of a Kabuki drop I built/assembled which was controlled by electromagnets.

Process customer transactions, and resolve issues. Balance and process refunds and media from sales/return registers. Process cash deposits and currency orders; complete and submit daily reports to Store Management and Cash and Sales Audit department. Issue/collect shift supervisor keys.

Twist Your Dickens or Scrooge You: This was an unusual circumstance, I was hired as an independent contractor outside of the Goodman's regular props staff to act as Props Master for this co-production with The Second City. The show was performed in the Goodman's Owen Theatre and I had access to the Goodman's stock items but most of the props for this production were purchased. Creating and maintaining a props list in conjunction with Stage Management, acquiring all of the props for the production thorough purchase, rental or fabrication. Corresponding with Stage Management, Director and Design Staff to achieve the proper aesthetic. Attending all technical rehearsals and production meetings. Loading in and out all props and furniture. Dressing the set, and maintenance throughout the run of the production.

Primarily I served as additional Prop Shop Staff performing duties to support the productions as needed. This included pulling, shopping, altering/painting or creating items as well as assisting with load in, dressing the stage space with designer direction, addressing notes or issues as they arise, then finally loading out a production when the run had concluded. In addition I served as Props Master for two productions, for those my duties were expanded to include creating and managing the props lists, and budgets, as well as communication with designers and production staff. Those two productions were the world premier of Slowgirl by Greg Pierce and the revival production of This Is Our Youth written by Kenneth Lonergan.

My Name is Asher Lev: Creating and maintaining a props list in conjunction with Stage Management, acquiring all of the props for the production thorough purchase, rental or fabrication. Corresponding with Stage Management, Director and Design Staff to achieve the proper aesthetic. Attending all technical rehearsals and production meetings. Loading in and out all props and furniture. Dressing the set, and maintenance throughout the run of the production.

The Downpour: For the world Premier I was creating and maintaining a props list in conjunction with Stage Management, acquiring all of the props for the production thorough purchase, rental or fabrication. Corresponding with Stage Management, Director and Design Staff to achieve the proper aesthetic. Attending all technical rehearsals and production meetings. Loading in and out all props and furniture. Dressing the set, and maintenance throughout the run of the production.

Falstaff Opera: Assisting the Properties Master in acquiring all of the props for the production thorough purchase, rental or fabrication. Loading in and out all props and furniture. Dressing the set, and maintenance throughout the run of the production.

Running 3 to 5 Production Shows weekly: serving as dresser for quick changes, tracking costume pieces, props and set pieces, supervising a 9 person run-crew (creating/assigning/adjusting tracks as needed), supervising & managing/assisting with Load In and Out for all events that take place in the main lounge.Other Duties: maintenance on all props, set pieces and drops, handling/loading/dual operation of pyrotechnics, completing daily performance reports, managing chemical Inventory & MSDS information, operating & setting up lighting and sound for special events (weddings, parties, and other functions).

Kate & Sam Are NOT Breaking Up: Creating and maintaining a props list in conjunction with Stage Management, acquiring all of the props for the production thorough purchase, rental or fabrication. Corresponding with Stage Management, Director and Design Staff to achieve the proper aesthetic. Attending all technical rehearsals and production meetings. Loading in and out all props and furniture. Dressing the set, and maintenance throughout the run of the production.

Supervising 1-3 staff members, Account openings, Sales, Customer Service, Transactions, Product Knowledge, Dual Control Procedures

House keeping, organization of personal items and financial documents, event set-up / decoration

My responsibilities included arena rigging for events such as concerts and trade shows, design and fabrication of specialty props, and assisting with installation of performer flying equipment for clients.

Working within the seasons budget to prop three shows by building, altering, pulling and shopping props as needed for productions. Assisting in styling and dressing the set for load-in's, tracking props, and organizing prop tables. Cataloging and organizing items for load-out.