Desirèe Obafisoye Email & Phone Number

Calgary, Alberta, Canada

- Curates, publishes, and manages job descriptions across various platforms, leading to a 15% weekly increase in the applicant pool.- Organizes and facilitates orientation sessions for new volunteers, ensuring they are introduced to the organization’s culture, policies, and team for a smooth and positive onboarding experience.- Contributes to the creation and execution of a volunteer recognition program, boosting engagement and fostering a supportive, appreciative environment.- Schedules interviews and ensures consistent communication with candidates throughout the recruitment process, providing timely updates and feedback, which enhances candidate satisfaction.- Collaborates with leadership to define role requirements and streamline hiring workflows, reducing recruitment cycle times and aligning with team needs.

Calgary, Alberta, Canada

Apple is a multinational technology company renowned for its innovative products and services, including the iPhone, iPad, and Mac computers. Operating in the technology sector, the company's business spans hardware, software, and digital services, contributing to its impressive net worth of over $2 trillion. - Resolves 5-10 technical support issues daily using diagnostic tools to gather information and proffer solutions, resulting in the preservation of the customer relationship.- Utilizes effective communication and an empathetic approach to resolve customer complaints and issues, resulting in a significant increase in customer satisfaction levels.- Leverages excellent advocacy skills to collaborate with managers in order to secure optimal solutions for customer device issues, resulting in improved outcomes.

Winnipeg, Manitoba, Canada

- Facilitated new employee onboarding by providing coaching on product sale strategies, utilizing curated materials from diverse vendors, thereby boosting employee confidence and improving the overall customer experience.- Conducted in-depth analysis of critical sales metrics and developed effective solutions to address bottlenecks, thereby contributing to the overall success of the organization. Communicated these solutions to employees to drive improvements in sales performance.

Winnipeg, Manitoba, Canada

- Exhibited exceptional verbal and written communication skills in addressing customer inquiries via phone and chat platforms, displaying patience in resolving issues, maintaining accurate records through meticulous data entry, and providing detailed notes for future reference. This approach effectively strengthened customer loyalty to the brand.- Engaged in collaborative efforts with a diverse team using Slack and Webex Meet platforms to analyze fraud patterns and formulate effective strategies to combat purchase fraud. This resulted in a 20% reduction in losses and a high level of customer satisfaction.

Winnipeg, Manitoba, Canada

Winnipeg, Manitoba, Canada

- Demonstrated active listening and creative problem-solving skills to identify and address customer needs by providing comprehensive solutions. This approach resulted in an impressive 85% score for customer experience and satisfaction, as measured by the Net Promoter System.- Provided mentorship and coaching to a team of 5-7 members, using positive reinforcement strategies to inspire goal-oriented behaviors and exceed business sales targets.

Winnipeg, Manitoba, Canada

Peoples Corporation is a leading provider of group benefits, group retirement, and human resource services to Canadian businesses. They offer a wide range of services, including employee benefits, pension and retirement plans, human resources consulting, and executive compensation.During my time as a People Services / Talent Acquisition Intern, I had multiple opportunities to elevate the candidate experience, such as:- Produced and filed 30+ effective employee amendment letters for streamlined HR updates and documentation daily.- Devised customized thank-you-for-applying and non-qualified message templates integrated into the applicant tracking system (PC Recruiter), resulting in a streamlined and efficient communication process with applicants.- Leveraged expert analytical skills to evaluate onboarding messages from industry-specific organizations and recommended 15+ brand-specific messages to management to bolster employee engagement and retention.- Provided strategic guidance to management by identifying and recommending participation in 25 top career fairs across Canada to secure top talent.

Postgraduate Degree, Human Resources Management And Services, 4.3

This accredited CPHR certificate program sets itself apart from other academic competitors by striking a harmonious balance between.

Postgraduate Degree, Business Administration, Management And Operations

Bachelor Of Arts - Ba, Speech Communication And Rhetoric

Activities and Societies: Global College Student Advisory Council, Board Member on the University of Winnipeg Student Association, Polling.