Desirée O. Email & Phone Number

Collaborate with stakeholders to develop, implement, and monitor data and key metrics to achieve performance improvement goals and create initiatives around the enhancement of new/existing programsOversee agency’s guidelines, eligibility standards, and issuance of ECA funds. Conduct quarterly audits and draft annual RFP detailing project progress, impact, and agency commitment to service Manage organization’s TEFAP compliance by observing/enforcing Federal and state eligibility guidelines, data privacy, and non-discrimination policyDevelop and implement policy and conduct training to ensure program contracts adhere to quality, compliance, and accreditation standardsCoordinate, assemble, and edit presentation materials for stakeholders. Provide detailed reports, program insight, and analysis on organizational impactConduct quarterly audits/monthly reports, analyze data while observing/managing data gathering practices and archiving standardsProvide training and support to volunteers in ways that engage their interests and talents while promoting a positive team approach and healthy work environmentDemonstrate robust and person-centered communication while working with neighbors from diverse communities and exhibiting sound judgment/discretion in handling confidential/sensitive informationChampion innovative solutions to strengthen DEIJ and cultural competencies across the organization as the company expands and improves servicesLeads the discovery of program resources, trends in the social service industry, and referrals that impact our service areaFoster meaningful relationships and collaborations across partnering agencies, government, and community businesses to help provide perspective/insight into our shared goal of providing access to resourcesA key player in the launch of 3 programs, including a mobile food distribution model, resulting in the organization’s expansion in 2022 by purchasing the adjacent building and securing a new refrigerated van

Managed program operations, which led to approx. 8,500 customers per year. 85% of our customers report eating more fruits and vegetables and 83% report having greater access to healthy food.Played a critical role in doubling our operations by adding a second mobile market, increasing our reach to communities we serve.Developed a evaluation framework to assess the strengths of the program and to identify areas for improvement. Partner with analytics and financial teams to monitor engagement and optimize performance and track program progress. Ensure that program activities operate within the policies and procedures, certify that program activities comply with all relevant licensure and professional standards.Passionate about providing leadership that contributes to the strategic growth ofoperations through overseeing mission driven goals.Nurture collaborative sponsorship partnerships and implement community andeducational events.Oversee recruitment, training, and management of staff and volunteers in ways that engage their talents and promotes a positive team approach and healthy work environment.

• Operations Management and Customer Service: Exhibit a thorough working knowledge of all aspects of store operations including point of sale, pricing, merchandising and administrative procedures in accordance with department standards. Delegate responsibility, train, manage, and communicate department goals to support staff, and oversee daily department operations. Develop department policies and procedures. Demonstrate excellent customer service by responding with a sense of urgency to visitor needs. • Financial Tracking: Prepare reports to develop growth strategies through examining inventory, pricing, budget perimeter, and marketing efforts; Draft purchase orders, import invoices, billing, and database maintenance.• Marketing & Product Development: Coordinate web-based marketing projects. Manage all branded apparel buying and design and with graphic design team. Facilitate promotion of new merchandise, develop product launches, and customer incentive programs. Train staff on product benefits and function. Design catalogs and promotional materials for marketing initiatives• Customer & Vendor Relations: Optimize relationships to achieve supply efficiency, determine product trends, negotiate pricing, and maintain long-standing business relationships. Nurture lines of communication between manufacturers to expedite orders, distribution, and problem resolution.

Responsibilities• Provided demonstrations of photographic processes, conducted lectures and presentations onsignificant photographers, directed critiques, and assisted students with film development, analogand digital printing, scanning, archiving, and Photoshop software.• Establish a dialogue discussing content, intention, and concept during critiques and classdiscussion to help develop individual understanding of student’s work.Achievements• Consistently receive highly favorable instructor evaluations at institution.• Involved in college accreditation process by providing examples of student work and participate incurriculum review process.

• Responded to tenant needs, ensuring that administrative and building technical staff and resolve problems promptly • Drafted tenant documents such as leases and other correspondence • Ensured that services are provided in compliance with policies, procedures, regulations and contractual obligations and standards • Coordinated tenant move-ins and move-outs, and "walk-through" spaces with building management, tenants and tenant improvement department as needed • Assisted the company president and VP with billing and deposits • Coordinated and scheduled annual arts festival (Art-a-Whirl) for three art studio tenant buildings with 200+ participating artists, entertainers, and vendors making 2010 a record year for the company with over 6,000 patrons attending.

Provided demonstrations of photographic processes, conducted lectures and presentations on significant photographers, directed critiques, and assisted students with film development, analog and digital printing, scanning, archiving, and Photoshop software.Dedicated to student development; encourage open classroom discussion and the exploration of many possible visual and content solutions to student work.Consistently receive highly favorable instructor evaluations at institution.

• Managed content for both Ballet of the Dolls and Ritz website; wrote and distributed press releases promoting upcoming events and productions; designed all print ads, online ads, postcards, and playbills.• Maintained strong relationships with writers and editors of local news and entertainment media and arranged dozens of write-ups which include the “A-List: City Pages” and “Spot Light: Star Tribune” sections.• Collaborated with the Development Director to ensure increased contributions toward Ritz capital campaign and Ballet of the Dolls operating budget through sponsorship packages designed to promote advertising • Launched successful $2,500,000 Capital Campaign to renovate the Ritz as a state-of-the art performance venue and permanent home for Ballet of the Dolls.• Represented the Ritz in the 13th Ave Business Association.• Coordinated the marketing efforts for over 25 production companies including but not limited to TU Dance, Minnesota Dance Theater, and James Sewell Ballet.

Successfully managed gallery events through coordination of caterers, musicians, staff, security, scheduling, and other details. Liaison with other offices for scheduling and promotion. McKnight/Jerome Fellowship Program Review Coordinator: Coordinated fellowship selection process including scheduling travel arrangements for jurors, critics, and curators; reserving space, hiring staff, and food for slide reviews; and organize over 1600 slides for review and manage continual updates.Administrative: Collect and organize all application material; researched visiting artists; and communicated with artists, curators, and the public via phone and email daily.

Bachelor Of Arts - Ba

Master Of Fine Arts - Mfa