- Lead the planning, creation, and scheduling of organic and paid social media campaigns that reflect BIGFACE’s bold, dynamic ethos.- Coordinate influencer partnerships and manage the development of high-quality content that aligns with the brand’s voice and values.- Act as the lead producer during content photoshoots, ensuring seamless execution of creative visions and maximizing on-set productivity.

- Oversees teams at both Fontainebleau Miami Beach and JW Marriott Miami Turnberry Resort & Spa

- Responsible for Fontainebleau's organic and paid social media strategy, incorporating all elements of the property such as food and beverage, rooms, retail, spa, events, and more.- Maintain an influencer outreach program to generate UGC according to the content creator's niche.- Oversee all guest escalations and crisis management occurring on social media, including internal collaboration with the executive team.- Manage a team of two direct reports and oversee third-party agency support including public relations, social creation, and paid media.

This position was eliminated due to a company-wide layoff- Responsible for the development, production, and measurement of all organic social media initiatives, growing LinkedIn presence by 247% in 3 months and attracting leads into the marketing funnel.- Acted as program manager for internal employee advocacy program which included creating role-specific social media training, providing employees with company content to amplify, and weekly company-wide newsletters on social media trends- Facilitated content marketing initiatives such as writing blogs, creating TikTok's, and hosting webinars on behalf of the company

- Oversaw the strategy, innovation, and execution of all social media initiatives across the global business. - Analyzed KPI data to determine which initiatives work best and capitalized on this information to continue scaling BMC's business.- Regularly assessed social media workflow and analytics tools like Sprinklr to create efficiencies in both process and cost.- Perform an ongoing audit of our social media channels to optimize our efforts and develop a social media style guide.- Developed an approval workflow process for other areas of the business which owned social media profiles, to ensure alignment with brand strategy.

- Led paid campaign execution across channels including ad configuration, defining target segments, asset maintenance, and UTM tracking tags- Analyzed and presented KPI data to forecast market trends and develop strategic marketing plans for executive leadership- Oversaw creative development of organic campaigns across Twitter, Facebook, LinkedIn, Instagram, and YouTube - Monitored social listening tools to address customer needs, media mentions and stay up to date on competitive trends- Managed employee advocacy program to create an earned media value of over $36,000 quarterly

- Maintained social media content development by collaborating across marketing departments - Responsible for daily comment moderation, customer interaction, live-tweeting events and overall online engagement- Strategize the allocation of a paid advertising budget and deployed social media ads across platforms- Write and edit copy for surrounding digital departments according to brand voice and guideline- Gather and present performance statistics and analytics for Ultimate Software's social media channels on a monthly and quarterly basis

- Serviced customers by diagnosing and resolving issues, calling responsively and proactively while providing documentation to ensure resolution.- Provided assistance and training to both internal team members as well as clients, collaborating across teams on projects related to customer success and retention. - Utilized and contributed to the Ultimate Software knowledge base by creating articles and encouraging usage when resolving client cases. - Developed strong relationships with customers and internal partners with a People First mentality.

www.DeziDoesIt.com- Develop lifestyle digital content related to health, wellness, fitness and beauty via social media platforms such as YouTube, Instagram, Twitter, Facebook, and TikTok- Collaborate with like-minded brands on campaigns to increase sales, engagement, and brand awareness through intentional and educational content- Curate a rotating content calendar related to social media trends in order to perform proactive outreach pitches for future collaborations- Analyze social media and affiliate marketing analytics to provide an accurate return on investment data- Creatively design content using Canva, Final Cut Pro, Adobe Lightroom and other platforms

• Generate a foundation of self-prospected businesses that relate to the fully online degrees offered through FIU Online. • Propose tuition reimbursement partnerships to businesses by contacting potential partners, setting face-to-face meetings, and exploring the needs of each individual client. • Organize outreach events per month for our degrees such as Open Houses, Happy Hours and Informational Sessions.• Enhance the reputation of FIU Online by professionally representing the department during South Florida community events, corporate conferences and university-wide functions.

• Worked diligently with a team of five group sales executives to set the all time NFL and Miami Dolphins record for the number of group tickets sold; surpassed 143,000 tickets. • Self-prospect general consumers, businesses, youth programs and non-profit organizations to create personalized group experiences through a face-to-face sales approach. • Coordinate events and game-day experiences to compliment group sales such as half-time performances, stadium tours, corporate functions and fundraisers. • Exceed established yearly revenue set for new business with a results driven approach towards managing a self-developed book of business. • Provide superior level of customer service to all fans through developing and strengthening client relationships. • Work in a dynamic team environment with all levels in the organization, in order to promote a positive sales culture.

• Prospected potential full season, partial season and group ticket clients by identifying decision makers within targeted leads. • Aimed to maximize renewal business and maintain a high level of customer service to new and existing clients.• Managed client data within a Customer Relationship Management software throughout the sales process to aid in information sharing between sales and service personnel.• Represented organization at various networking and/or offsite community events promoting ticket sales.