Educate owners about their timeshare package benefits, policies, new products and services while further promoting the brands vison, values and mission of the company.Compose proficient, professional real-time written responses to multiple owners and guests by utilizing the Salesforce Platform to chat, along with multiple digital platforms and tools.Demonstrate strong creative-thinking and problems-solving skills to accurately convey complex information to owners in a clear understandable manner.Analyze, process and accurately document records of owner interactions to provide effective solutions to inquiries, concerns and requests.Collaborate with cross-functional teams to handle more sensitive, complex issues by gathering relevant information to coordinate efforts and maintain customer satisfaction.

Educated Resort Condominiums International members how to properly utilize the timeshare exchange benefits to their advantage in an effort to go on exciting resort vacations worldwide.Engaged and assisted in Inbound member calls while providing excellent customer service and professionalism in a fast paced environment.Demonstrated excellent written and verbal communication skills with members, management and peers. Assisted for several months with the training of agents in the Cork, Ireland RCI offices to educate them on taking U.S. based Inbound member calls.Maintained thorough records of interactions with owners while educating them on their timeshare benefits, advantages and future product enhancements.Built a strong rapport with team members to join efforts when necessary to collaborate effectively and achieve common goals.