Desire Johnson Email & Phone Number

• Consults with clients to understand needs and provide a mutually beneficial solution.
• Maintain an updated CRM for accounts managed – Kaseya AutoTask
• Provide sales quotes via ContectWise Sell. Utilize applications such as Scalepad, Datto RMM, and ITGlue to ensure useful and tailored solutions.
• Sales campaign development inclusive of segmentation and targeting, messaging, and contact cadence build.
• Project managed SonicWall Renewal: upgrading gen 6 units to gen 7.
• Responsible for the SonicWall SECaaS RMA process.

• Program managed sales culture and process enablement inclusive of:
• Budgetary responsibility for internal MyIncentives program that drove engagement and incentive efforts for sales organization.
• Consulted Sales Leadership, HR, and Talent/OD team to create a holistic approach to talent development for new sales reps & managers.
• Developed training programs to transform existing curriculum into current standard operating procedures.
• Initiated and executed project and change management plans for Funnel Management, Closing, Securing, and Ramping Promised Business, HighSpot/Salesforce Seller Dashboard transformations.
• Increased adoption of initiatives by 40% through pulse surveys, focus groups, and audits

Orlando, Florida

• Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals
• Achieved regional sales goal of $38,592,964 by completing audits, resolving problems, training staff members and completing action plans
• Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts
• Coached and monitored employees to set productive goals and align operational practices while meeting and exceeding regional sales quotas
• Understood and capitalized on industry trends to shape and enhance value-added solutions and strategies for new market developments
• Held regular performance evaluations to assess strengths and weaknesses of team members and provide counseling to improve outcomes

Orlando, Florida

• Provide quantifiable updates on Membership savings to create sticky customers.
• Create strategies and talk tracks for peers to better understand client needs and execute solutions to gain majority share of product categories.
• Took charge as team lead for mentoring, training, and implementation. (Ex: New hire mentoring, and Business Review training resulting in higher talk time.)
• Chosen by management to be a business user consultant partnering directly with Project Management advising on system and process changes/updates.
• Used consultative sales approach to understand customer needs and recommend relevant offerings.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Lake Mary, Florida

Strengthen phone and appointment setting skills for Receptionist, Sales and Service persons in the automotive industry. Quickly and effectively introduce new material, solve customer challenges, and provided timely feedback on strengths and opportunities.In charge of welcoming new employees, and encouraging existing employees.

Lake Mary, Florida

Assist decedent’s family members notify firm and other lines of business of Cardholders passing. Protect the firm’s assets, and the customer’s information by completing Patriot Act information verification. Provide an atmosphere of comfort, and understanding, while providing important process information, and providing next steps such as: executorship.

Lake Mary, Florida

Work with a network of Private Bankers responsible for more than 1,000 individual and corporate accounts.Quickly and effectively solve customer challenges via phone, instant message, and email. Provide an excellent customer service experience while utilizing effective listening and taking a holistic approach as an advocate for the client and a great.