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Calgary, Ab, Ca

Calgary, Ab, Ca

Calgary, Alberta, Canada

• Led and participated in meetings to align the Supply Chain and Acquire to Retire (ATR) teams in the creation of BPMN 2.0 business process maps using SAP Signavio.• Facilitated the development of BPMN business process maps, ensuring accurate representation of key business workflows.• Contributed to cross-functional workshops with over 60 participants, gathering essential requirements and design decisions using clear, natural language.• Served as a liaison between… Show more • Led and participated in meetings to align the Supply Chain and Acquire to Retire (ATR) teams in the creation of BPMN 2.0 business process maps using SAP Signavio.• Facilitated the development of BPMN business process maps, ensuring accurate representation of key business workflows.• Contributed to cross-functional workshops with over 60 participants, gathering essential requirements and design decisions using clear, natural language.• Served as a liaison between project, technology, and support teams, ensuring the completion of the Business Design Document, which served as the foundation for the S/4 HANA design. Show less

Calgary, Alberta, Canada

• Documented +50 as-is and to-be state for the Enterprise Software Rationalization and for the Orbis Experiential Module. Business Processes included MS Visio map and Standard Operating Procedure (SOP). Audience for these projects was IT, Finance and Career Advancement Services Departments.• Completed the SNOW Essentials and SNOW Foundations course as part of training for the Software Asset Management (SAM) Project.• Created the instruction for technical configuration document… Show more • Documented +50 as-is and to-be state for the Enterprise Software Rationalization and for the Orbis Experiential Module. Business Processes included MS Visio map and Standard Operating Procedure (SOP). Audience for these projects was IT, Finance and Career Advancement Services Departments.• Completed the SNOW Essentials and SNOW Foundations course as part of training for the Software Asset Management (SAM) Project.• Created the instruction for technical configuration document for the Orbis Experiential Module according to the business requirements.• Completed the system configuration of the Orbis Experiential Module according to the business requirements.• Prepared documentation for the User Acceptance Testing for business stakeholders and summary report with the results and Use Cases for approved change requests.• Engaged business stakeholders and the project team by conducting virtual meetings via MS Teams and having all participants interact by including virtual tools such as Whiteboard, Miro, Mural and screen sharing.• Created Data Mapping classification documentation for all processes. Show less

Calgary, Alberta, Canada

• Collaborated with cross-functional stakeholders and technical teams to elicit business requirements and documented the current and future state of Ancillaries Costs/Benefits and Ancillaries Decommission for the Pricing Department. • Assisted in implementing Organizational Change Management (OCM) following the Prosci PMO Phase-Gate Process methodology. Providing coaching assistance to peers and business stakeholders on this methodology.• Provided tangible deliverables for… Show more • Collaborated with cross-functional stakeholders and technical teams to elicit business requirements and documented the current and future state of Ancillaries Costs/Benefits and Ancillaries Decommission for the Pricing Department. • Assisted in implementing Organizational Change Management (OCM) following the Prosci PMO Phase-Gate Process methodology. Providing coaching assistance to peers and business stakeholders on this methodology.• Provided tangible deliverables for developing requirements gathering, Business Cases, and process mapping throughout the project lifecycle. Show less

Calgary, Canada Area

Managed 4 projects from planning, execution, testing, deployment and change management • Prepared and facilitated software testing in four User Acceptance Testing sessions with Business Stakeholders, including organizing users' groups, documentation of errors for developer's review, identifying test scenarios, creating test cases, and elaborating the documentation confirming business objectives and errors found/corrected.• Collaborate and interface with IS, external vendors… Show more Managed 4 projects from planning, execution, testing, deployment and change management • Prepared and facilitated software testing in four User Acceptance Testing sessions with Business Stakeholders, including organizing users' groups, documentation of errors for developer's review, identifying test scenarios, creating test cases, and elaborating the documentation confirming business objectives and errors found/corrected.• Collaborate and interface with IS, external vendors, business stakeholders and Operations teams to support the design/testing, change management, and successful implementation and sustainment of new software implementation for the Rewards and Recognition Program for the field workers and Skype for Business. • Developed a Score Card in MS Excel 365. This tool included +60 Excel formulas with eight different Risk Categories dropdowns that generated a bar chart and gradually changed colours from green-yellow-red depending on the risk categories' values. This tool's purpose was for theEnterprise Risk Management Committee to evaluate construction opportunities. Show less

Calgary, Canada

• Coordinated, prepared content and strategized using the platform to create twelve-monthly reports from approx. Two thousand monthly transactions of the Authorized Spend Limit Policy as part of the SOX reporting package.• Ensured organizational compliance for the correct approval in SAP of High Dollar POs for TransCanada projects, Mexico Taxes and HR Payroll. • In collaboration with international and national cross-functional teams, I led an operations process improvement effort to… Show more • Coordinated, prepared content and strategized using the platform to create twelve-monthly reports from approx. Two thousand monthly transactions of the Authorized Spend Limit Policy as part of the SOX reporting package.• Ensured organizational compliance for the correct approval in SAP of High Dollar POs for TransCanada projects, Mexico Taxes and HR Payroll. • In collaboration with international and national cross-functional teams, I led an operations process improvement effort to clarify the as-is process. I provided recommendations on improvements, saving TC Energy a minimum of USD $60K per month on late payment fees. Show less

Calgary, Alberta, Canada

• Provided end-user technical support by email, remotely, and in-person to approximately Two hundred users in troubleshooting peripheral devices (local and network printers, smartphones,etc.). • Provided administration in Active Directory to user and computer accounts.• Coached and documented technical issues in a straightforward way to clients.

Calgary, Ab

• Coordinated with 5 company-wide functional teams to elicit requirements and analyze current state for the Enterprise Travel program and the Records Management process. The result was a 10% savings to contract rates with additional benefits provided to employees. • Completed financial analysis for three complex projects following the Strategic Sourcing Model, such as Spend Analytics, Spend Segmentation, Stakeholder Management, Market Analysis, and Commercial Analysis to identify… Show more • Coordinated with 5 company-wide functional teams to elicit requirements and analyze current state for the Enterprise Travel program and the Records Management process. The result was a 10% savings to contract rates with additional benefits provided to employees. • Completed financial analysis for three complex projects following the Strategic Sourcing Model, such as Spend Analytics, Spend Segmentation, Stakeholder Management, Market Analysis, and Commercial Analysis to identify business needs and provide solutions.• Prepared 3 RFX documents and managed the bid process, including detailed commercial evaluation of bids for Document Management, Corporate Travel and Shipping Logistics Projects using the Strategic Sourcing Model. Show less

Calgary, Ab

• Planned, designed and prepared requirements for new Backup System implementation, including requirements, cost-effective analysis, interviews and constant communication with 3 stakeholder groups and 2 SMEs regarding project milestones.• Designated as new ticketing application admin for ServiceNow, assisting on technical research, application implementation and initial software testing, achieving complete operational support within a week of launch.• Resolved myriad of complex… Show more • Planned, designed and prepared requirements for new Backup System implementation, including requirements, cost-effective analysis, interviews and constant communication with 3 stakeholder groups and 2 SMEs regarding project milestones.• Designated as new ticketing application admin for ServiceNow, assisting on technical research, application implementation and initial software testing, achieving complete operational support within a week of launch.• Resolved myriad of complex technical problems (phone, in person or remote) as Tier I and II for company-wide users in Canada and USA, including Active Directory user’s administration, computer, and printer technical issues, field network equipment, etc. Show less

Calgary, Ab

• Enhanced IT performance, providing front-line support for hardware, software and network infrastructure to multiple levels within the organization.• Increased IT reliability through identification, research and resolution of all IT-related issues.• Tracked and assigned incidents using the Service Desk ticket tool tracking system, updating solutions to the Knowledge Base.

Maracaibo, Venezuela

• Improved customer satisfaction by 60% through implementation of project connecting main office to satellite offices, allowing clients and Customer Service Representatives to see real-time database information, including process development, functional and non-functional requirements gathering and training customer service representatives.• Fostered collaborative input from Customer Service Representatives during requirements gathering for the first time in organizational… Show more • Improved customer satisfaction by 60% through implementation of project connecting main office to satellite offices, allowing clients and Customer Service Representatives to see real-time database information, including process development, functional and non-functional requirements gathering and training customer service representatives.• Fostered collaborative input from Customer Service Representatives during requirements gathering for the first time in organizational history.• Facilitated executive-level contribution to project scope through creation of a high-level presentation outlining elevated risks and constraints.• Developed and maintained client relationships with large accounts such as Microsoft Venezuela.• Executed and designed new system test and integration plans, ensuring stakeholders acceptance and going live with new system within a week of its implementation. Show less

Maracaibo, Venezuela

• Implemented a project to move office buildings, including design and implementation of a new Local Area Network.• Identified business and technical requirements through requirements elicitation interviews.• Facilitated use case validation sessions to ensure that functional requirements traced back to business objectives and requirements.• Collaborated with senior management to document, design and implement organizational media management and backup processes.

Caracas, Venezuela

• Reviewed business processes and provided continuous improvement recommendations.• Executed test to detect inconsistencies and fraudulent transactions in the client system, documenting results and recommendations for the client with lessons learned.• Saved stakeholder resources, streamlining processes through planning, organizing and prioritizing auditor activities and timelines.• Established and fostered trust-based client relationships ensuring effective communication and… Show more • Reviewed business processes and provided continuous improvement recommendations.• Executed test to detect inconsistencies and fraudulent transactions in the client system, documenting results and recommendations for the client with lessons learned.• Saved stakeholder resources, streamlining processes through planning, organizing and prioritizing auditor activities and timelines.• Established and fostered trust-based client relationships ensuring effective communication and transparency of all results. Show less

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Bachelor’S Degree, Computer Engineering