- Performs clerical and administrative support tasks including creation, typing, and editing of meeting minutes and correspondence.- Schedule and track sample requests for lab projects and customer trials. - Send monthly reports to Sales and Lab staff for follow up.- Verify sample information entered into ERP and CRM systems for tracking and assignment purposes.- Weekly follow up on open complaints, bad batches or SCARs to ensure timely completion- Monitor and maintain proper inventory levels for the labs.- Enter all data into ERP once lab projects are complete.- Review vendor invoices each month and send approvals.- Assist with any other tasks or requests as needed.

· Manage all the stages of order processing from receipt to billing · Timely respond to new and ongoing requests to ensure customer satisfaction via phone & email· Maintain strong working relationships with customers, sales, suppliers and colleagues· Support sales by quoting pricing and recommending product alternatives· Resolve customer complaints by investigating problems, developing solutions, and making recommendations to management.· Keep sales team informed of any issues or pertinent information regarding the customers needs· Assist team with technical guidance and training new staff · Accept additional projects or areas of responsibility that will improve the team’s performance

· Respond to high volume of emails and calls regarding service requests, scheduling changes, pricing, etc.· Coordinated all inspections for the Fire and Security dept. months in advance· Schedule technicians for service calls based on priority and their location each day· Purchased parts and materials for technicians· Quoted pricing & availability to the customer· Follow up with customers after completion of service requests to ensure satisfaction.· Daily invoicing for time and material calls· Weekly meetings with sales team and technicians to keep everyone informed

· Respond to high volume of emails and calls each day· Coordinate service repairs and parts related requests from customers in all North America.· Prioritize new and existing service requests · Develop new employee training procedures and standard operating procedures for the department· Analyzed processes to strengthen relationships with the technicians and customers · Met with service technicians’ to better understand procedures and improve operations. · Track and maintain the KPI metrics for the department