Desirée Lynch Email & Phone Number

Nicholasville, Ky

As a Service Project Coordinator on Locknet's 3rd shift, I independently managed after-hours lock and safe issues for clients nationwide. My responsibilities included monitoring and responding to service requests via email, phone, and ticketing system, providing initial troubleshooting support, and dispatching local locksmiths to meet service level agreements. I also generated reports to inform the day shift team of ongoing issues, demonstrating strong problem-solving and time management skills.

Lexington, Kentucky, United States

• Created and scheduled all social media posts across Instagram, Twitter, YouTube, Facebook, and Blog• Converted longer-form content (blogs, podcasts, white papers) into micro content (short video posts, stories, snaps, memes) suitable for each social media channel• Regularly engaged with the community on social media to increase awareness of vehicle inventory and specials, also answer any inbound questions via direct messages

Lexington, Kentucky Area

• Maintained an up-to-date knowledge of new product offerings from top show vendors to best assist customers• Promoted teamwork amongst all support staff to encourage a seamless and team-driven environment no matter the type of event• Properly completed all cash and credit transactions and ensured these transaction totals matched the recorded receipt totals

Lexington, Kentucky Area

Provided it account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; selling cashier's checks, traveler's checks, and series e bonds; answering questions in person or on telephone; referring to other bank services. Complied with bank operations and security procedures by participating in all dual-control functions; maintaining customer traffic surveys; auditing other tellers' currency; assisting in certification of proof. Maintained customer confidence and protects bank operations by keeping information confidential.