In my capacity as a Microsoft Dynamics Product Trainer, I specialize in crafting and delivering comprehensive training programs tailored to empower technical support engineers. My paramount objective is to arm them with the requisite expertise to adeptly harness D365 capabilities and adeptly troubleshoot a diverse spectrum of scenarios within the CE Application suite, spanning Sales, Services, and Customer Insights - Journeys (Marketing).In close collaboration with Managers, Technical Leads, Subject Matter Experts, Escalation Engineers, and other key stakeholders, I ensure that my training programs remain at the vanguard of the latest advancements in the Microsoft Dynamics 365 CE Application module.Beyond training delivery, I am entrusted with curating and upholding meticulously crafted lesson plans and educational materials for each session. This entails the creation of dynamic slideshows, immersive videos, interactive exercises, and comprehensive assessments.

As a support engineer, I am providing phone and email-based technical support to corporate customers while ensuring ticket resolution and customer satisfaction. Behind the scenes, my work includes: researching, diagnosing, troubleshooting and resolving the reported issue. I also manage the issue by setting customer expectations, devising and implementing action plans, and communicating professionally with all parties involved.

Providing Dynamics 365 Finance and Operations support to partners and customers by phone and email - detailed documentation using Service desk ticketing system.

As a Marketing Specialist, I helped develop, execute, and monitor marketing programs across a variety of channels. My work includes researching the market, analyzing trends to help define the organization's marketing strategy, and providing advice as to how to best reach the target market.

Working as a financial broker was very productive for me. I acted as a business owner, communicator, researcher, and consultant. I have worked with many clients from all over the world and successfully increased the company's profits.

In this role, I was responsible for all financial aspects of the business. I can effectively lead stay on budget and work well within both teams and independent environments. This role has given me a great amount of confidence in dealing with a wide range of customers, high cos transactions, complaint resolution, and follow-up customer care.

Acting as a forex training specialist my main work was to capture new leads, contact them via phone or online, consult with existing clients, analyze and forecast market trends, prepare reports, and document the same.

I have worked seasonally for some of the best restaurants in Sofia :- Sofia Land- Happy Bar & Grill- Cafe De Sofi, Central Hali- Mistral Cafe, Sin Cityand "Maraia" in Sunny Beach hotel Grand Victoria.Мy experience as a waitress taught me many important skills:1. Collaboration2. Attention to detail3. Effective communication4. Owning my mistakes5. Learning new things quickly