Achievements Providing a full spectrum of servicing. (Building a good rapport with new and existing customers, handling customer queries, scanning through all incoming correspondences and ensure that all issues are followed up accordingly).Liaise with Front End Operations and Back End Operations to resolve clients' queriesActively participate in the prevention of money laundering and fraud by strict adherence and close diligence to the Bank's policies and proceduresHandling… Show more Achievements Providing a full spectrum of servicing. (Building a good rapport with new and existing customers, handling customer queries, scanning through all incoming correspondences and ensure that all issues are followed up accordingly).Liaise with Front End Operations and Back End Operations to resolve clients' queriesActively participate in the prevention of money laundering and fraud by strict adherence and close diligence to the Bank's policies and proceduresHandling of Relationship Manager's inbound/outbound calls, ensuring all sales and service objectives were met.Successfully reducing 50% of TAT (Turn Around Time)Given confidence to assist Area Director for Asia on top of assisting 2 RMsAppointed to supervise Indonesia's RM AssistantsAppointed as a System Administrator Show less

Achievements Responsible for customer service, including answering customer queries, problem solving and providing detailed information on new productsFace to face meet up with customers for all transactionsReferral of all sales and upgrade opportunitiesPromoted to Citibank NRI Singapore (HQ)Given confidence to handle CCSA, Compliance Self-AssessmentSuccessfully organized CitiGold seminar at Shangri La Hotel Jakarta