HomeAid America• Currently supporting their NPSP systems at the National level and with Chapters in Colorado, Austin, Atlanta, Utah, Phoenix, Orlando, Houston, Inland Empire, L.A., Northern California, Orange County, Portland, Southern Nevada, Sacramento, Minnesota, Hawaii, Northern Virginia and San Diego.Massachusetts College of Pharmacy and Health Sciences, Boston, MA• Spent 11 months supporting MCPHS Admissions Department in their use of Salesforce with HEDA and EnrollmentRX, particularly in the areas of Process Builder and data integrity & cleanliness.American Junior Golf Association, Braselton, GA• Executed full implementation, testing and training of the Non-Profit Success Pack (NPSP) made available to non-profits by the Salesforce.org Foundation, including Apsona, Timba Surveys, Jitterbit and DemandTools.• Worked with the AJGA to map, cleanse and load their existing foundation data, including contacts (players, parents and other friends of the AJGA), accounts (families and organizations), addresses, donations and other related data into Salesforce, beginning with a pilot (30% of their data): 67K contacts, 43K accounts, 38K addresses, 15K donations and 25K custom object records.• Managed the implementation of a Customer Community to manage their ACE Grant program, including Visualforce pages via off-shore development, email alerts and lots of Process Builder.

• Golf tournament management software. The official tournament software of the American Junior Golf Association from 2002 through 2017 and of the Players Amateur from 2008 through 2017.• Designed and developed the AJGA's tournament management system to radically improve tournament operations efficiency by a factor of 12.• The AJGA's system evolved over the years to include automation required to efficiently run over 100 events annually, including: initial ranked/random draws, re-pairing, scorecards & reports, score entry, player & course statistics, ODBC synchronization with website & back-end systems, and communication of final results to a variety of golf publications, websites & social media.• The Players Amateur's system was a complete online Golf Tournament solution, including online player registration, tournament setup and operations, live scoring, online leaderboard & draws.

• Led a team of consultants in creating a toolkit of templates to help make project delivery more consistent, and trained new consultants on their use.• Managed the overall delivery of a large customer community for 400 SF users, 500 partner users, 400,000 customers, including highly customized flow.• Managed the delivery of a new partner community to an existing customer in the Tech industry with 550 SF users, 1500 partner users and 2000 customer users.• Performed a variety of data analysis, clean-up and loading via Jitterbit.• Provided project management and configuration support to consultants across a number of projects.

• Performed essential Salesforce.com administration, such as: user set-up and configuration, lead uploads, pricing updates, communication of changes, and troubleshooting support.• Developed and maintained reports & dashboards to support the sales & marketing organization.• Managed effort to ensure adoption in the sales organization throughout North & Latin America, including analysis of usage patterns, changes to increase adoption, implementation of adoption KPI’s and ongoing maintenance and improvements.• Developed data quality initiatives, such as: data cleansing, de-duplication and enrichment, to improve the customer reach and data accuracy for the Bioscience business unit.

• Performed complete configuration of Salesforce.com non-profit system, including contact management, donor relations, grant management and volunteers.• Prepared and executed legacy data import into Salesforce.com with Apex Data Loader and Data Import Wizard, then followed up with duplicate prevention strategy to ensure user confidence and adoption.

• Spent 5+ years in a project and program management role, responsible for the coordinated management of several interdependent and complex projects to support the achievement of Charles River's strategic objectives. • Introduced Agile development, delivering results on time and under budget. Major project budgets ranged from $1MM to $2.5MM. • See below for a YouTube video of the ICM system.

Managed CRM-on-Demand projects for Smurfit-Stone Container Corp., Thermo Fisher Scientific, and The Toro Company.

Team Lead, Project Management & Functional Consulting for Large-Scale CRM implementations for CSI Leasing Inc., Kimberly-Clark Corp., Harley-Davidson, Reebok International, PepsiCo, Safety-Kleen Corp., Deluxe Checks, Philip Morris, W.W. Grainger Inc., Fleet Capital Leasing, Pitney-Bowes and OfficeMax.

Team Lead & Functional Consulting for Large-Scale SAP implementations for Boutique Jacob, Bell Distribution, Future Electronics, and Sobeys Inc.