Dianne Flynn

Dianne Flynn Email and Phone Number

Desktop Support Engineer \ Help Desk Administration at OC405 Partners @ OC405 Partners
Dianne Flynn's Location
Huntington Beach, California, United States, United States
Dianne Flynn's Contact Details

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Dianne Flynn personal email

About Dianne Flynn

DIANNE FLYNN📱 (714) 345-6553 📍 Huntington Beach, CA  dflynnster@gmail.com ▪ OFFICE 365 ADMINISTRATION ▪ ACTIVE DIRECTORY USER MANAGEMENT ▪ DESKTOP SUPPORT ▪ CUSTOMER SERVICEMicrosoft Certified Professional in Office 365 MCSA expert. Over 20 years of Desktop Support and Network Administration experience. Results-driven with proven track record supporting day-to-day IT needs and operations. Analytical thinker committed to continuously establishing and enhancing system implementation processes and exceeding customer satisfaction. TECHNICAL KNOWLEDGEOperating Systems: Windows (11,10,8,7,XP,NT), Servers, Virtual MachinesNetworking: LAN, WAN, WI-FI, TCP/IP, DHCP, DNS, AD, AAD, FTP, Routers, SwitchesManage\Automation: LANDesk, Desktop Central, Desktop Authority, Group PolicySecurity: Windows, Intune, Meraki, Antivirus, KnowBe4, Facility AccessRemote: VPN, MFA, RDP, Microsoft Teams, Team Viewer, LogMeIn, CitrixTicketing Systems: Remedy, Altiris, Heat, Track-It, Spiceworks, SharePoint, ServiceDeskDesktop Applications: Office365, Adobe Acrobat, Bluebeam, Crystal Reports, Lotus Notes, PowerShellWORK EXPERIENCE DESKTOP ENGINEER \ NETWORK ADMINISTRATOROC405 Partners, Santa Ana, CA 1-2020 – Presento Spearhead all aspects of the IT Department, as the help desk administrator for a $1.3 billion freeway expansion project contributing to a significant boost in operational efficiency. o Support and serve as project contact for over 250 team members in various organizational levels as required, addressing all requests to completion.o Onboard and offboard staff members, user management, equipment deployment and provision Office365 licenses. o Produce detailed instructions and procedural documentation. EDUCATIONMicrosoft Office 365 Certified Professional - MCSA Certified CompTIA A+ Certified - COMP001020216753Golden West College, Huntington Beach, CA - Computer ScienceREFERENCESUpon Request

Dianne Flynn's Current Company Details
OC405 Partners

Oc405 Partners

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Desktop Support Engineer \ Help Desk Administration at OC405 Partners
Dianne Flynn Work Experience Details
  • Oc405 Partners
    Desktop Support Engineer \ Help Desk Administration
    Oc405 Partners Jan 2020 - Present
    Santa Ana, Ca, Us
    Office 365 Administration, Network Support, On-Boarding and Off-Boarding and Technical Support.
  • Stephen Shepard, Attorney At Law
    It Consultant
    Stephen Shepard, Attorney At Law May 2019 - Jan 2020
    Provide technical support on desktop\laptop Windows 10 systems, printer connectivity, data transfer and troubleshoot technical issues.
  • Gemini Diversified Services, Inc.
    Network Administrator
    Gemini Diversified Services, Inc. Aug 2014 - May 2019
    Fountain Valley, Ca, Us
    Document policies, detailed procedures and known fixes to the department knowledgebase on SharePoint.New hire system preparation and deployment. Install (operating system, updates, applications and printers), configure custom profile, and setup equipment. Account creation, license provisions, group membership, grant rights or permissions, regulate password changes, program door access key fobs and setup employees on ADP finger print time clock.Maintain backups of storage and SQL servers, review logs and perform file restores. Create, update, resolve and escalate trouble tickets using established policies and procedures.Inform, train and educate users and clients as needed.Program reports, letters and applications using Crystal Reports.Perform and document monthly disaster recovery test results.
  • Essex Realty
    It Consultant
    Essex Realty Apr 2013 - Jul 2014
    Citrix, Exchange and Active Directory support and administration. Assist with the preparation of MRI program migration to the cloud.
  • Green Tree Servicing
    Desktop Support Analyst \ Netadmin
    Green Tree Servicing Oct 2012 - Apr 2013
    Saint Paul, Mn, Us
    • Image, install, configure and setup new hire equipment. Provide orientation on system information, network shares, verify user and application access, printer setup and location.• Document policies, procedures and known fixes to the department knowledge base.• Secure all desktops and laptops with Anti-Virus Protection software and recover virus infected systems.• Converted staff systems from desktops to WYSE terminals for testing conversion functionality and reported issues.
  • Essex Realty Management
    Computer Consultant
    Essex Realty Management Jun 2009 - Sep 2012
    Irvine, Ca, Us
    Report directly to IT Manager and serve as backup for all IT functions. Support Citrix, Active Directory and Exchange accounts. Assist users with hardware and software issues.Configure, upgrade, monitor and maintain computer systems, printers and backups.
  • Us Bank / Downey Savings & Loan
    Desktop Support Specialist
    Us Bank / Downey Savings & Loan Apr 2003 - Jun 2009
    • Provided quality hands-on and remote support to over 2,500 corporate and branch users with timely diagnostic resolutions of front-end applications, desktops, laptops and printers over TCP/IP and Novell networks.• Created, updated and escalated trouble tickets using established policies and procedures.• Recommended, implemented, evaluated, installed, upgraded and maintained all hardware and software desktop issues throughout the Association.• Installed, configured, upgraded, troubleshot and repaired hardware and software.• Secured all desktops with the most recently approved Microsoft Windows Patches and Symantec AV definition files.• Managed VIP (branch surveillance) camera systems; ensured consistent connectivity, access and stability by working closely with Corporate Security Department Investigators, key personnel and vendors.• Completed company-wide Operating System migration from NT to XP and converted Branches from Novell to Windows only environment with a major roll out of hardware upgrades to facilitate a new bank\accounting software platform.• Set up test environments to test new hardware, software and environment changes.• Tested and documented disaster recovery of all applications, installations and problem resolutions.• Informed, trained and educated clients as needed.
  • Pacific Life (Pmrealty Advisors)
    Is Support Technician
    Pacific Life (Pmrealty Advisors) May 2000 - Nov 2002
    • Assisted the IT Manager as first point of contact for all technical support needs within the company (staff of 65).• Troubleshot hardware and software problems, implemented hardware and software upgrades involving Windows 95, Windows 98, Windows NT and Windows 2000 desktops.• Tracked daily help desk calls, managed hardware and software inventory records, documented procedures and produced customized weekly reports.• Performed network administrative tasks by setting up new user accounts, granting rights or permissions, regulating password changes, maintaining backup logs and performing file restores.• Created and maintained MIS Intranet Site.

Dianne Flynn Skills

It Professional With Over 10 Years Of Desktop Support Experience Active Directory Windows Server Citrix Bmc Remedy System Administration Printers Software Documentation Servers Disaster Recovery Antivirus Landesk Vmware Hardware Computer Hardware Vmware Esx Visio Desktop Computers Sharepoint Troubleshooting Windows 7 Unix Databases Operating Systems Technical Support Software Installation Help Desk Support Networking Windows Xp Microsoft Exchange

Dianne Flynn Education Details

  • Golden West College
    Golden West College
    Computer Science Courses
  • Edison High School
    Edison High School

Frequently Asked Questions about Dianne Flynn

What company does Dianne Flynn work for?

Dianne Flynn works for Oc405 Partners

What is Dianne Flynn's role at the current company?

Dianne Flynn's current role is Desktop Support Engineer \ Help Desk Administration at OC405 Partners.

What is Dianne Flynn's email address?

Dianne Flynn's email address is df****@****ail.com

What schools did Dianne Flynn attend?

Dianne Flynn attended Golden West College, Edison High School.

What are some of Dianne Flynn's interests?

Dianne Flynn has interest in Exercise, Home Improvement, Reading, Gourmet Cooking, Food, Home Decoration, Health, Children, Cooking, Electronics.

What skills is Dianne Flynn known for?

Dianne Flynn has skills like It Professional With Over 10 Years Of Desktop Support Experience, Active Directory, Windows Server, Citrix, Bmc Remedy, System Administration, Printers, Software Documentation, Servers, Disaster Recovery, Antivirus, Landesk.

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