Dianne Flynn Email & Phone Number

Santa Ana, Ca, Us

Office 365 Administration, Network Support, On-Boarding and Off-Boarding and Technical Support.

Provide technical support on desktop\laptop Windows 10 systems, printer connectivity, data transfer and troubleshoot technical issues.

Fountain Valley, Ca, Us

Document policies, detailed procedures and known fixes to the department knowledgebase on SharePoint.New hire system preparation and deployment. Install (operating system, updates, applications and printers), configure custom profile, and setup equipment. Account creation, license provisions, group membership, grant rights or permissions, regulate password changes, program door access key fobs and setup employees on ADP finger print time clock.Maintain backups of storage and SQL servers, review logs and perform file restores. Create, update, resolve and escalate trouble tickets using established policies and procedures.Inform, train and educate users and clients as needed.Program reports, letters and applications using Crystal Reports.Perform and document monthly disaster recovery test results.

Citrix, Exchange and Active Directory support and administration. Assist with the preparation of MRI program migration to the cloud.

Saint Paul, Mn, Us

• Image, install, configure and setup new hire equipment. Provide orientation on system information, network shares, verify user and application access, printer setup and location.• Document policies, procedures and known fixes to the department knowledge base.• Secure all desktops and laptops with Anti-Virus Protection software and recover virus infected systems.• Converted staff systems from desktops to WYSE terminals for testing conversion functionality and reported issues.

Irvine, Ca, Us

Report directly to IT Manager and serve as backup for all IT functions. Support Citrix, Active Directory and Exchange accounts. Assist users with hardware and software issues.Configure, upgrade, monitor and maintain computer systems, printers and backups.

• Provided quality hands-on and remote support to over 2,500 corporate and branch users with timely diagnostic resolutions of front-end applications, desktops, laptops and printers over TCP/IP and Novell networks.• Created, updated and escalated trouble tickets using established policies and procedures.• Recommended, implemented, evaluated, installed, upgraded and maintained all hardware and software desktop issues throughout the Association.• Installed, configured, upgraded, troubleshot and repaired hardware and software.• Secured all desktops with the most recently approved Microsoft Windows Patches and Symantec AV definition files.• Managed VIP (branch surveillance) camera systems; ensured consistent connectivity, access and stability by working closely with Corporate Security Department Investigators, key personnel and vendors.• Completed company-wide Operating System migration from NT to XP and converted Branches from Novell to Windows only environment with a major roll out of hardware upgrades to facilitate a new bank\accounting software platform.• Set up test environments to test new hardware, software and environment changes.• Tested and documented disaster recovery of all applications, installations and problem resolutions.• Informed, trained and educated clients as needed.

• Assisted the IT Manager as first point of contact for all technical support needs within the company (staff of 65).• Troubleshot hardware and software problems, implemented hardware and software upgrades involving Windows 95, Windows 98, Windows NT and Windows 2000 desktops.• Tracked daily help desk calls, managed hardware and software inventory records, documented procedures and produced customized weekly reports.• Performed network administrative tasks by setting up new user accounts, granting rights or permissions, regulating password changes, maintaining backup logs and performing file restores.• Created and maintained MIS Intranet Site.

Computer Science Courses

Education record