Peter De Smedt

Peter De Smedt Email and Phone Number

Head of Customer Success | Enhancing Customer Satisfaction and Sustainable Growth @ Hoplr
Kampenhout, BE
Peter De Smedt's Location
Kampenhout, Flemish Region, Belgium, Belgium
Peter De Smedt's Contact Details

Peter De Smedt work email

Peter De Smedt personal email

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About Peter De Smedt

Hoplr is a digital neighbourhood network that connects 500,000 neighbours with each other and their neighbourhood. By stimulating offline encounters, engagement and social cohesion within the closed Hoplr neighbourhood, social capital becomes more accessible to all members of the local community.Using an external platform, we connect local governments, utility companies and other relevant organisations to these Hoplr neighbourhoods. Through an annual license, these parties can use the Service Dashboard to: share public service announcements with the appropriate neighbourhoods;connect community development workers and community police officers; andoffer citizen participation opportunities. This way, public sector organisations optimize their services to citizens, without ever gaining insight into neighbourhoods’ messages or member lists.We completely unburden partners in terms of start-up, growth, reach and technical support. Moreover, they can count on our knowledge centre: three experts who provide support and insights from their respective fields (inclusion & neighbourhood care, neighbourhood-oriented communication and citizen participation).These close partnerships with over 200 external parties from the public sector allow us to offer citizens our neighbourhood network completely free of both charge and advertising. As a European player, privacy and security are our top priorities.Hoplr has won several awards for its vision on the neighbourhood of the future, including the prestigious Seal of Excellence from the European Commission. Check them out here:https://services.hoplr.com/en/awardsFor more information, request our product sheets or a no-obligation information session of 60 minutes.

Peter De Smedt's Current Company Details
Hoplr

Hoplr

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Head of Customer Success | Enhancing Customer Satisfaction and Sustainable Growth
Kampenhout, BE
Website:
hoplr.com
Employees:
16
Peter De Smedt Work Experience Details
  • Hoplr
    Head Of Customer Success | Enhancing Customer Satisfaction And Sustainable Growth
    Hoplr
    Kampenhout, Be
  • Hoplr
    Head Of Customer Success
    Hoplr Feb 2021 - Present
    Gent En Omgeving
    My focus is to create strong agile-based teams that work independent, take their responsibility and have a drive to improve their relationship with the customer through knowledge development, process implementation and exchange of customer experiences. To create a symbiotic nature between the knowledge department, where it is all about the interpretation of customer data and trend discovery, and the customer success department that by working closely together results in successful strategies and customer retention. My approach to my team is to listen which needs they have to excel, celebrate their talents and support existing and new customer support managers with processes and road maps grounded in experience from and build with the team as a whole.• Building a customer success team based on agile principles.• Implementing a two weekly team sprint with follow up project managementinsights.• Specialize in customer relations and analyze customer data to recognize trendsand identify customer needs.• Building a customer journey as a lead instrument for new and existing CSM.• Develop and track metrics for both the customer and the team's success.• Study workflows and develop successful strategies and improve customerretention
  • Hoplr
    Senior Sales Agent
    Hoplr Jan 2023 - Present
    Gent En Omgeving
    As a Senior Sales Agent, I am responsible for all sales activities in the French-speaking market, including Wallonia, France, Luxembourg, and internationally, with a focus on Türkiye.I have contributed to this success through my proactive approach, strategic insight, and effective communication. My ability to build strong relationships and understand customer needs has led to significant growth and acceptance of Hoplr in new markets. I remain focused on identifying opportunities, delivering tailored solutions, and strengthening Hoplr's position as the preferred choice for neighborhood connectivity and communication.An example of Hoplr's rapid growth in a market:Hoplr is making an impact in Luxembourg:Our first client was Strassen at the dawn of 2021 (September). Since then, we have:31 municipalities and major cities such as Ville de Luxembourg, Ville d'Esch-sur-Alzette, and Differdange. (3 of the largest cities in Luxembourg), as well as municipalities like Hesperange, Schengen, Roeser, etc.This represents a total of 51.38% of all households in Luxembourg.Almost 1/3 of all municipalities in Luxembourg (28.43%)Ville de Luxembourg has an engagement of 32% of Hoplr members.Strassen and Betzdorf have an impressive conversion rate of 44%!
  • Sjvbv (Part Of High Tide Inc. Company)
    Chief Operations Officer / Senior Project Manager
    Sjvbv (Part Of High Tide Inc. Company) Dec 2016 - Aug 2019
    Amsterdam Area, Netherlands
    Design and implement business strategies, plans and proceduresSet comprehensive goals for performance and growthEstablish policies that promote company culture and visionOversee daily operations of the company and the work of executives (IT, Marketing, Sales, Finance etc.)Lead employees to encourage maximum performance and dedicationEvaluate performance by analyzing and interpreting data and metricsWrite and submit reports to the CEO in all matters of importanceManage relationships with partners/vendorsAgile project management specialist to supervise and deliver complex projects.
  • Sjvbv
    Chief Technology Officer / Senior Project Manager
    Sjvbv Sep 2015 - Dec 2016
    Amsterdam
    Agile project management specialist to supervise and deliver complex projects.Realizing Operational Excellence, managing ongoing performance improvements.Acting as a sparring partner within the business (from itemising needs to escalating issues).Initiating and directing various IT programmes and projects. Inspiring, coaching and supervising the development platform team consisting of 8 staff members.Formulating and rolling out the technological vision, inclusive standards.Formulating and establishing KPIs.Ensuring the availability of information for the consumer/community.
  • Clouddog
    Eigenaar
    Clouddog Mar 2011 - Sep 2015
    Amsterdam
    Specialist in:Instagram, Pinterest, Foursquare,Linkedin, Facebook,Twitter ,(mobiele of responsive) Websites en Qrcodes in huisstijl en met logo erin verwerkt.Ook de mogelijkheid bestaat om als adviseur op te treden voor organisatie of bedrijf.
  • Gemeente Landsmeer
    Projectleider
    Gemeente Landsmeer Jan 2009 - Nov 2013
    Landsmeer
    Projectleider binnen e-team verantwoordelijk voor het inrichten van een infrastructuur om basisregistraties in op te nemen en om een start te maken met digitale dienstverlening naar de burger toe.• Lid van projectgroep voor samenwerking gemeentes bij Europese aanbesteding. • Informeren afdelingshoofd en management team over voorgang projecten zowel in geschrift als dmv presentaties• Ontwerpen informatiearchitectuur en ICT architectuur• Wensen en eisen formuleren voor het gebruik van tablets en smartphones (BYOD) en aanbesteden beheersoftware• Implementatie midoffice• Afname Digid en e-formulieren• Aanbesteding begeleiden van het Raadsinformatiesysteem.
  • Gemeente Landsmeer
    Beleidsmedewerker
    Gemeente Landsmeer Apr 2004 - Nov 2013
    Landsmeer
    Verantwoordelijk voor beleid afdeling Informatie en automatisering• Contactpersoon voor leveranciers en samenwerkingsverbanden• Opstellen van financiële budgetten en meerjarenplanning• Beheer licenties, SLA’ s, oprichten inhouse helpdesk, • Inrichten infrastructuur voor het gebruik van tablets en smartphones• Omzetten analoge telefooncentrale naar VOIP.• Beheer complexe ICT infrastructuur. • Inkoop soft- en hardware

Peter De Smedt Skills

Social Media Ict Facebook Social Media Marketing Local Government Web 2.0 Cms Management Marketing Project Management Process Management Public Sector Information Management Byod Technology Integration

Peter De Smedt Education Details

Frequently Asked Questions about Peter De Smedt

What company does Peter De Smedt work for?

Peter De Smedt works for Hoplr

What is Peter De Smedt's role at the current company?

Peter De Smedt's current role is Head of Customer Success | Enhancing Customer Satisfaction and Sustainable Growth.

What is Peter De Smedt's email address?

Peter De Smedt's email address is pe****@****plr.com

What schools did Peter De Smedt attend?

Peter De Smedt attended University Of Amsterdam.

What are some of Peter De Smedt's interests?

Peter De Smedt has interest in Economic Empowerment, Civil Rights And Social Action, Politics, Environment, Education, Poverty Alleviation, Science And Technology, Disaster And Humanitarian Relief, Human Rights, Health.

What skills is Peter De Smedt known for?

Peter De Smedt has skills like Social Media, Ict, Facebook, Social Media Marketing, Local Government, Web 2.0, Cms, Management, Marketing, Project Management, Process Management, Public Sector.

Who are Peter De Smedt's colleagues?

Peter De Smedt's colleagues are Jonas Swartelé, Laura Geerts, Jonas De Meulenaere, Claire Fobe.

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