Peter De Smedt Email & Phone Number

Kampenhout, Be

Gent En Omgeving

My focus is to create strong agile-based teams that work independent, take their responsibility and have a drive to improve their relationship with the customer through knowledge development, process implementation and exchange of customer experiences. To create a symbiotic nature between the knowledge department, where it is all about the interpretation of customer data and trend discovery, and the customer success department that by working closely together results in successful strategies and customer retention. My approach to my team is to listen which needs they have to excel, celebrate their talents and support existing and new customer support managers with processes and road maps grounded in experience from and build with the team as a whole.• Building a customer success team based on agile principles.• Implementing a two weekly team sprint with follow up project managementinsights.• Specialize in customer relations and analyze customer data to recognize trendsand identify customer needs.• Building a customer journey as a lead instrument for new and existing CSM.• Develop and track metrics for both the customer and the team's success.• Study workflows and develop successful strategies and improve customerretention

Gent En Omgeving

As a Senior Sales Agent, I am responsible for all sales activities in the French-speaking market, including Wallonia, France, Luxembourg, and internationally, with a focus on Türkiye.I have contributed to this success through my proactive approach, strategic insight, and effective communication. My ability to build strong relationships and understand customer needs has led to significant growth and acceptance of Hoplr in new markets. I remain focused on identifying opportunities, delivering tailored solutions, and strengthening Hoplr's position as the preferred choice for neighborhood connectivity and communication.An example of Hoplr's rapid growth in a market:Hoplr is making an impact in Luxembourg:Our first client was Strassen at the dawn of 2021 (September). Since then, we have:31 municipalities and major cities such as Ville de Luxembourg, Ville d'Esch-sur-Alzette, and Differdange. (3 of the largest cities in Luxembourg), as well as municipalities like Hesperange, Schengen, Roeser, etc.This represents a total of 51.38% of all households in Luxembourg.Almost 1/3 of all municipalities in Luxembourg (28.43%)Ville de Luxembourg has an engagement of 32% of Hoplr members.Strassen and Betzdorf have an impressive conversion rate of 44%!

Amsterdam Area, Netherlands

Design and implement business strategies, plans and proceduresSet comprehensive goals for performance and growthEstablish policies that promote company culture and visionOversee daily operations of the company and the work of executives (IT, Marketing, Sales, Finance etc.)Lead employees to encourage maximum performance and dedicationEvaluate performance by analyzing and interpreting data and metricsWrite and submit reports to the CEO in all matters of importanceManage relationships with partners/vendorsAgile project management specialist to supervise and deliver complex projects.

Amsterdam

Agile project management specialist to supervise and deliver complex projects.Realizing Operational Excellence, managing ongoing performance improvements.Acting as a sparring partner within the business (from itemising needs to escalating issues).Initiating and directing various IT programmes and projects. Inspiring, coaching and supervising the development platform team consisting of 8 staff members.Formulating and rolling out the technological vision, inclusive standards.Formulating and establishing KPIs.Ensuring the availability of information for the consumer/community.

Amsterdam

Specialist in:Instagram, Pinterest, Foursquare,Linkedin, Facebook,Twitter ,(mobiele of responsive) Websites en Qrcodes in huisstijl en met logo erin verwerkt.Ook de mogelijkheid bestaat om als adviseur op te treden voor organisatie of bedrijf.

Landsmeer

Projectleider binnen e-team verantwoordelijk voor het inrichten van een infrastructuur om basisregistraties in op te nemen en om een start te maken met digitale dienstverlening naar de burger toe.• Lid van projectgroep voor samenwerking gemeentes bij Europese aanbesteding. • Informeren afdelingshoofd en management team over voorgang projecten zowel in geschrift als dmv presentaties• Ontwerpen informatiearchitectuur en ICT architectuur• Wensen en eisen formuleren voor het gebruik van tablets en smartphones (BYOD) en aanbesteden beheersoftware• Implementatie midoffice• Afname Digid en e-formulieren• Aanbesteding begeleiden van het Raadsinformatiesysteem.

Landsmeer

Verantwoordelijk voor beleid afdeling Informatie en automatisering• Contactpersoon voor leveranciers en samenwerkingsverbanden• Opstellen van financiële budgetten en meerjarenplanning• Beheer licenties, SLA’ s, oprichten inhouse helpdesk, • Inrichten infrastructuur voor het gebruik van tablets en smartphones• Omzetten analoge telefooncentrale naar VOIP.• Beheer complexe ICT infrastructuur. • Inkoop soft- en hardware