 Inspected structures to ensure they are up to code and submit findings back to FEMA Verified alignment, level, and elevations of the structure Inspected plumbing, electrical, and other systems to make sure habitability of dwellingwas not compromised. Recorded daily logs which included photographs taken during the inspection. Verified insurance, titles, and other documents as needed Assess home using measuring tools to obtain the size of the dwelling. Explain and determine new claims and submit reports back to FEMA. Investigates, determine,s and explains the coverage of the loss, while also identifying suspicious ofloss.

• Monitored, mentored, assisted with training of new hires, supervisors, or leadership skillsets for growth and development.• Investigated injuries, incidents, and accidents involving ground service equipment or aircraft damages to determine root cause. • Promotes safety initiatives.• Delegated and juggle multiple tasks in ramp operation. • Coached and provided feedback to ramp service agent and lead agents on performance related issues.• Prepared and host Safety Committee Meeting monthly with all ramp agents and leadership.• Conducted daily audits and risk assessments for continuous improvement of risk management and safety assurance policies.

• Worked with Corporate clients to ticket/ arrange car, air, train, hotel reservations.• Exchanged air, hotel, car, reservation domestic and international according to airline ticketing policies.• Advised clients of changes to itineraries’ or provide feedback to different reservation completed. • Worked with VIP clients to ensure itineraries accuracy.• Answered questions according to airline regulations and company policies to resolve problems. • Canceled reservations according to with airline and company policies. • Monitor and maintain corporate accounts regarding fraud policies for high risked transactions.• Train, Coach, Evaluate and Assist travel advisors.

 Proficient in using GDS system including Amadeus, Sabre, Worldspan Processed airline schedule changes and inform customers of changes. Issued airline tickets according to airline and company policies and procedures. Ticketissuance includes exchanges and refunds. Assigned and worked as an agent or supervisor day-to-day task which includes phone,chats, emails for flights and accommodations. While maintaining and monitoring definedservice level. Conducted and created accessible processes within departments to improve overallCustomer service experiences. Oversee day to day operation with managing team to make sure daily goals were met;while promoting WV core values that ensures openness which improved customer overallexperience. Identified, analyzed, and focused on the customer's problems in order to gain completeconsumer satisfaction in escalated calls.

Ticketing and Gate AgentProcessed airline schedule changes and inform customers of changes.•Issued airline tickets according to airline and company policies and procedures. Ticket issuance includes exchanges and refunds, baggage, Special Services,Completed and Trained on different operating equipment to ensure safety practices of fellow peers to maintain employee OJI to a minimum.•Communicated and provided information to customers to make certain that safety of passengers embodies the company objective to keep clients retention.•Completed Aircraft Load Agent Training and delegated agents to ensure on time arrivals and departure within Delta D0 policy. •Learned to efficiently load and work all planes which include Narrow-body aircraft 717, MD88-90, Boeing 757, Wide-body 763-300 and 400, A330-300-400, Boeing 777-200 and 747-300.•Certified in Pushback and Safetrac/ DeltaTerm•Focus on Performance Leaders High Performance Attributes: Result Orientation, Business Maturity, Team Focus, Quality Decision Making, Leading Diversity, Managed Change and Ambiguity