Desmond A.

Desmond A. Email and Phone Number

Sr. Customer Service Coordinator - Collections and Acct Reconciliation @ Capital One
Texas, United States
Desmond A.'s Location
Dallas, Texas, United States, United States
Desmond A.'s Contact Details

Desmond A. personal email

n/a
About Desmond A.

Experienced Customer Service, Administrative and Human Resources professional with an expansive and interdisciplinary history of working in the medical, real estate and financial services industries extensively.

Desmond A.'s Current Company Details
Capital One

Capital One

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Sr. Customer Service Coordinator - Collections and Acct Reconciliation
Texas, United States
Website:
capitalone.com
Employees:
63917
Desmond A. Work Experience Details
  • Capital One
    Sr. Customer Service Coordinator - Collections And Acct Reconciliation
    Capital One
    Texas, United States
  • Intuit
    Risk Analyst I
    Intuit
    Dallas, Tx, Us
  • Mckesson
    Human Resources Representative
    Mckesson Sep 2024 - Present
  • Autonation
    8300 And Title Processor
    Autonation Feb 2023 - Sep 2024
    Dallas, Texas, United States
    The 8300 Processor is responsible for reviewing and filing in accordance with IRS requirement all 8300 reports for deals while maintaining excellent customer service to the dealerships they serve. Interacts with internal customers and external lenders at various levels, peers, supervisor and management.Job Responsibilities:1. Review 8300 reports – pull 8300 forms out of deals to submit to IRS2. Work with Stores to obtain 8300 reports that are not scanned with deals or for deals that havenot been scanned3. Maintain 8300 reporting database, updating information as needed4. Assist Stores with 8300 audits as requested5. Assist Billing department as needed during peak times6. Meet or exceed IRS deadlines and SSC SLA requirements7. Perform all other duties and tasks as assigned
  • Progress Residential®
    Collections Coordinator I
    Progress Residential® Jul 2022 - Dec 2022
    Remote/Scottsdale, Arizona, United States
    As a Collections Coordinator I, I am a member of the Accounting department and works within a call center environment to collect delinquent funds through the management of resident communications including inbound and outbound calls and additional electronic communications.EXAMPLES OF ESSENTIAL FUNCTIONS: Answer inbound collection callsComplete outbound collection calls to residents with accounts that are delinquentAbility to assist residentsForward calls and cases as needed to other departmentsProcess and respond to RDCT emailsProcess and respond to READ casesSend out collection texts as neededAssist residents with Partial Payment AgreementsComplete Partial Payment Agreements in Yardi, and May other specialized duties/tasks that fulfill my role’s objectives.Overall, my role is crucial to Progress’ overall target goals as an organization. Therefore, the results of my diligent work never go unnoticed.
  • Arizona Broadway Theatre
    Orchestral Bassist And Vocalist/Performer
    Arizona Broadway Theatre Oct 2017 - Nov 2022
    Phoenix, Arizona, United States
    Pit orchestra musician and stage performer (vocals and professional dance).
  • Union Bank
    Mortgage Loan Processor/Servicing Specialist Iii
    Union Bank May 2021 - Sep 2022
    Remote/Tempe, Az
    As a Loan Service Specialist III I am responsible for, under limited supervision, consumer and real estate loan items such as: responding to customer inquiries via written correspondence; researching and resolving simple customer problems, posting cash transactions including payoffs, payments, credit line advances, exceptions, file maintenance; examining all collateral documents (notes, deeds, titles, etc.), set-up of new loans; auditing input accuracy on boarded loans; ensuring liens are released on collateral, completing requests for beneficiary demands, statements and full reconveyance; preparing collateral and loan file information for imaging, batching, scanning, indexing, committing to optical disc within Bank and regulatory guidelines. Possesses advanced knowledge and ability to perform all functions of Loan Service Processor, Rep I and Rep II in assigned area. Major Responsibilities: Performs functions of Loan Service Processor, Rep I and Rep II in assigned area as required. Evaluate, research, resolve and respond to complex client (internal or External ) inquiries, verbally or in writing. Composes or prepares Bank / investor / vendor forms, business letters, memos, reports, documents and instruments and instruments. Verify loan documents and related forms for completeness and accuracy. Thoroughly familiar with general lending policies and bank procedures. Responsible for knowing and conforming to government, investor, Bank rules and regulations applicable to the specifically assigned function. Responsible for tracking productivity as directed. Provide guidance / training to Loan Service Processors, Rep I's or Rep II's as directed by supervisor. Complete special projects as assigned.
  • Shellpoint Mortgage Servicing
    Loan Doument Curative Specialist
    Shellpoint Mortgage Servicing Mar 2021 - May 2021
    Tempe, Arizona, United States
    The Document Curative (DC) Specialist is responsible for reviewing mortgage documentation to ensure clear title of loans serviced by Shellpoint Mortgage Servicing (SMS). The DC Specialist communicates heavily with vendors and inter-departmental staff to facilitate all title curative issues in a timely manner. Essential Job Funcitons:Identify, process, and prepare required documents (Assignments of Mortgage, Release of Liens, Allonges, Lost Note Affidavits, Lost Mortgage Affidavits, etc.) for loans serviced by Shellpoint Mortgage Servicing with various levels of complexity.Review prepared loan documentation to ensure thoroughness, accuracy, and completeness with documentation standards.Ensure requested documentation is accurately completed within specific task SLAs.Request collateral files from investor designated document custodians to ensure that all needed documentation is obtained (within specific SLAs) to efficiently process Loss Mitigation, Bankruptcy and Foreclosure proceedings.Address inquiries from vendors, investors, Portfolio Managers, etc. professionally and in a timely fashion.Update Mortgage Electronic Records System, Inc. (MERS) database to ensure adequate reporting of changes in mortgage servicing rights and beneficial ownership interests in loans serviced by SMS.Review daily task queue and exception reports to ensure completion of assigned duties within specific SLAs.Update and annotate all actions/follow-ups processed on loans in all appropriate systems.Prepare required reporting - management, investor, vendor, MERS, etc.
  • Gusto
    Payroll/Benefits Coordinator
    Gusto Dec 2020 - Mar 2021
    Remote
    Benefits, payroll and full cycle/Stack HR administration and facilitation for small businesses around the country.
  • State Farm ®
    Client Service Representative/Auto Loan Processing And Servicing
    State Farm ® May 2020 - Oct 2020
    Tempe, Arizona, United States
    Client/Customer Service for all State Farm Bank accounts with an emphasis on processing, servicing, and funding major loan accounts and products for existing customers. Bilingual (Spanish/English).
  • Freedom Financial Network
    Client Service Advocate And Underwriting Analyst
    Freedom Financial Network Dec 2019 - Mar 2020
    Tempe, Az
    Bilingual client service advocate and contract/eligibility underwriting analyst for initial acceptance and onboarding.
  • Usaa
    Sr. Data Entry Operator And Loan Underwriter
    Usaa Sep 2019 - Oct 2019
    Phoenix, Arizona
    Speciality loan funding, underwriting and complex/compliance auditing. Data Entry, financial services, fraud detection and review, risk management, document review/verification.
  • Humboldt Merchant Services
    Merchant Services Spec./Underwrting And Risk Anaylst/Data Entry Ops.
    Humboldt Merchant Services May 2019 - Aug 2019
    Tempe, Arizona
    Customer/Merchant service, data entry, emails telephone communications, risk analyst, document drafting, underwriting analyst, sales representative communications, compliance analyst, deposit/batch/withdrawal settlements, financial statement drafting.
  • Armls (Arizona Regional Multiple Listing Service, Inc.)
    Customer Support Specialist/Front Desk Admin. Assistant
    Armls (Arizona Regional Multiple Listing Service, Inc.) Aug 2018 - Apr 2019
    Tempe, Az
    Agent/Client Customer support in relation to internal systems, products and services offered. Administrative AssistantData EntryIncoming/Outgoing calls File managementInventoryCopies, scanning, faxing, incoming/outgoing mail and package receivingPhone, live chat, email support for agents and customersWalk-In agent support
  • Tech Usa
    Full Desk Recruiter
    Tech Usa Jun 2018 - Aug 2018
    Phoenix, Arizona Area
    Tech USA is a premier provider of technology recruitment solutions across the nation. As trusted business partners to our clients and dependable agents to our candidates, we believe that developing long lasting relationships is the only way to conduct business. Our core business focus falls within Aerospace and Defense, Biotechnology, Engineering, Information Technology, Power and Energy, and the Telecommunications market segments. As a niche firm, Tech USA strives to continually provide our clients with high level customer service through our flexible, tailored and scalable solutions. Tech USA is dedicated to providing customized project support solutions designed to fit the client’s individual needs and business objectives. Tech USA continues to be a modern, aggressive, entrepreneurial and forward thinking market leader. Our performance on National Defense and Homeland Security projects has made us a trusted name in government consulting services.Engineering and Construction:- Facilities/Building Systems Engineers (Mission Critical)- HVAC/Building Automation Controls Technicians- Construction Management: Supers, Assistant Project Managers, Project Managers- Construction (Skilled Labor)- Apprentice, Journeyman, and Master skilled tradesman- Electrical, Civil, Structural, Architectural, and Mechanical P.E. and E.I.T Professionals- CAD Drafters & Designers
  • Manpowergroup
    Associate Recruiter
    Manpowergroup Oct 2017 - Jun 2018
    Greater Milwaukee Area
    The Center of Recruiting Excellence – CORE - is a centralized group servicing ManpowerGroup Solution’s global roster of RPO clients with best in class sourcing, screening and task-based recruiting. The CORE team are SME’s in both front-end and back-end recruitment and can flex on a dime to provide top-notch service to the MGS client program teams. As an Associate Recruiter I am responsible for industry and function-focused candidate sourcing, pre-screening, testing, and qualifying candidates. Through my various sourcing techniques, I build a strong network of diverse candidates within critical skill sets, based on client demand and in support of ManpowerGroup Solution’s Recruitment Process Outsourcing line of business. I participate in the task based recruitment activities as assigned including: phone screening, email blasting, sourcing, research, posting jobs, coordination tasks and others.
  • Arizona State University
    Administrative Assistant/Executive Assistant
    Arizona State University Jun 2016 - Aug 2017
    Tempe, Az
    Appointment Scheduling, Logging/Documenting, MS Office, Telephone/E-mail/Face-to-Face Communication, Clerical/Administrative work, Data Entry, Office organization - ASU HEALTH SERVICES Executive Admin. Assistant to to Dean of School of Communications.
  • Express
    Senior Sales Associate
    Express Mar 2016 - Jul 2017
    Glendale, Wi
    Sales, Styling, Shift Leading, Freight/Inventory, Store layout, Promotion Planning

Desmond A. Education Details

Frequently Asked Questions about Desmond A.

What company does Desmond A. work for?

Desmond A. works for Capital One

What is Desmond A.'s role at the current company?

Desmond A.'s current role is Sr. Customer Service Coordinator - Collections and Acct Reconciliation.

What is Desmond A.'s email address?

Desmond A.'s email address is de****@****arm.com

What schools did Desmond A. attend?

Desmond A. attended Arizona State University, Nicolet High School.

Who are Desmond A.'s colleagues?

Desmond A.'s colleagues are Megan Buckley, Michelle Rhys, Rita Diiorio, Marisol Bonilla Banuelos, Arianna Parenti, Glory Mohanthy, Zachary Goldglas.

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