Desmond Smith

Desmond Smith Email and Phone Number

Head of IT Onboarding Operations at UnitedHealth Group | Optum @ UnitedHealth Group
Keyatala Rd, CIT Scheme 47, Hindustan Park, Gariahat, Kolkata, West Bengal 700019, India
Desmond Smith's Location
Los Angeles, California, United States, United States
Desmond Smith's Contact Details
About Desmond Smith

In my prior role I leveraged my years of experience within IT to direct and develop a brand new team, business initiative, business processes, and newly created successful business model at a Fortune 10 organization. This newly created business initiative oversaw the onboarding, training, and IT Support of 4400 new hires in the 2024 calendar year. Additionally, this team will be responsible for onboarding and supporting 4700 new hires in 2025. This newly created initiative is one that has not been attempted in history of UnitedHealth Group prior to my team's creation. At UnitedHealth Group, my team has successfully expanded IT Liaison Support Services, integrating them seamlessly into Optum Home and Community’s comprehensive onboarding program. This initiative has empowered over 4400 new hires in 2024 alone, ensuring each individual wss fully equipped for success in their roles from an IT perspective. Our collaborative approach, partnering with VP's and Sr. Directors, has refined the new-hire support process, enhancing their overall first impression experience.Leading the charge in developing and managing a dedicated team of White Glove IT Support professionals, we catered to the unique needs of Optum: Home and Community, including the support of all clinical new hires. This strategic leadership not only streamlined the IT onboarding and training operations but also guaranteed proper remote workstation setups across new and existing markets. My domain expertise in network support and hardware, along with a proficiency in managing desktop technology has been instrumental in driving these IT initiatives forward, ensuring operational excellence and an unwavering commitment to service quality.Core Talents:MASTERY - loves to learn and develop skills and abilities, developing expertise.COACH - helping people learn new skills, grow and develop their strengths.ANALYST - analyzes variables and scenarios to determine solutions.ACCOMMODATOR - collaborating, adapting ideas and building consensus.SERVICE-CENTRIC - service oriented and customer focused; being of service to others.COMMUNICATOR - listening, talking, sharing ideas and plans.

Desmond Smith's Current Company Details
UnitedHealth Group

Unitedhealth Group

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Head of IT Onboarding Operations at UnitedHealth Group | Optum
Keyatala Rd, CIT Scheme 47, Hindustan Park, Gariahat, Kolkata, West Bengal 700019, India
Website:
unitedhealthgroup.com
Desmond Smith Work Experience Details
  • Unitedhealth Group
    Head Of It Onboarding Operations: Optum Home And Community
    Unitedhealth Group Jan 2024 - Present
    Us
    ● Expanded IT Liaison Support Services to encompass all of Optum Home and Community's New-hires.● Directed the IT Onboarding and Support of 4400+ new hires in 2024 and 4700+ in 2025.●Developed, implemented, improved upon and Directed the new-hire IT support process through the creation of new IT training material and dedicated new hire IT training and support classes.●Partnered with the VP's and Sr. Directors of the Training, Onboarding, and Learning and Development teams to ensure this new process was fully inclusive and beneficial to the new hire first impression experience.● Insured every new hire felt prepared for success in their respective roles from an IT standpoint.● Collaborated with the the Clinical Safety team to codeveloped the OSV+ Safety Training material.● Partnered with the Clinical Safety team to ensure that every field facing clinical new hire received full OSV+ safety training and preparedness before working in the field.● Developed metric tracking criteria for showing success of this new program to Sr. Leadership
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  • Unitedhealth Group
    It Liaison Manager: Optum Home Based Medical Care
    Unitedhealth Group Jan 2023 - Jan 2024
    Us
    ● Developed, managed, and led a newly created diverse Team of Sr. IT Support staff dedicated to White Glove IT Support for all of HBMC including all clinical facing HBMC new-hires.● Oversaw all IT Onboarding and IT Training operations for all HBMC new-hires and general IT Support for the HBMC ELO Team.● Directed the IT Liaisons annual goals, training calendar, work/travel schedules, and IT Support goals.● Directed all IT Liaison Remote Workstation Setups for HBMC new-hires and ensured every HBMC New hire has been setup properly.● Directed IT Liaisons Team’s travel schedule when deployed for onsite IT Support in new markets
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  • Unitedhealth Group
    Lead It Liaison And Interim Manager
    Unitedhealth Group Dec 2022 - Jan 2023
    Us
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  • Unitedhealth Group
    It Liaison
    Unitedhealth Group Aug 2022 - Dec 2022
    Us
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  • University Of California, Davis
    It Business Analyst Ii
    University Of California, Davis Dec 2018 - Jul 2022
    Davis, California, Us
    ● IT Business Need Analysis ● IT Student Training● Video Conference/Collaboration Room Research, Development, and Deployment (Zoom)● End User and Support Staff Focused Documentation Development● Workstation Deployment● Mac and PC Issue troubleshooting● Computer and End User Support Process Development● New Business Unit/Department Integration● VIP/White Glove Support● IT Equipment Procurement
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  • Allstate
    It Desktop Solutions Engineer
    Allstate Feb 2018 - Jan 2019
    Northbrook, Il, Us
    ● Lead Mac Support Engineer (Primary)● JAMF/Casper Management and Configuration ● MDM Management● IT Desktop Project Coordination● Documentation Specialist● Process and Procedure Development (ITIL)● Server Update and Patch management● White Glove/VIP Support● C-level Executive Support● Vendor Relationship Experience● ITSM Ticketing System Experience● Service Now Ticketing and Inventory Management● Network Support● Video Conference Deployment and Implementation Specialist (Zoom Communications)● iPhone and Android Support● New Hire Orientation and Introductions● IT Purchasing Specialist● Print Server Management● Inventory Auditing Specialist
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  • Sophos
    Executive It Service Desk Engineer Ii
    Sophos Jun 2017 - Feb 2018
    Abingdon, Oxfordshire, Gb
    Provided escalation support for service desk and provided executive support for the entire Senior Management Team ranging from video conferencing to home networks. Maintain all IT related services and servers in the Santa Clara office. Provide level 1-3 helpdesk/desktop support to all offices and remote users (Mac and PC). Selected Responsibilities:● Responsible to keep the CEO up and running at all times (24/7)● Responsible to keep Senior Management Team up and running at all times (24/7)● Responsible to keep the Santa Clara office up and running 24/7● Responsible for procuring all IT equipment needed for Santa Clara office● Service Now Ticketing System Experience● Vendor Management Experience ● Zoom Room Implementation and configuration Specialist● Responsible for managing and maintaining RSA and Duo servers● Special projects that arise – Example: new A/V system, Legal related, and mobility● Team Lead for NA when management is out of the office.● Set up, configure, troubleshoot, analyze, and repair computer systems, hardware and computer peripherals. ● Creating and updating documentation for processes and procedures.● Set up and support staff with the conference rooms A/V needs. ● Assist in setting up the office and server infrastructure.● Mac and PC Support and Administration Live and Remote● JAMF/Casper Management and Configuration● MDM Adminstration
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  • Orchard Supply Hardware
    Lead Desktop Support Engineer & Project Coordinator
    Orchard Supply Hardware Nov 2015 - Jul 2017
    San José, Ca, Us
    ● Lead PC & Mac Support Engineer● IT Desktop Support Project Lead● Company Wide Enterprise Level Software Deployment● Windows 10 Testing and Deployment Lead● MDM Administration● Window 7 & 10 Image Creation● White Glove/VIP Support● C-level Executive Support● Python Scripting/Coding● Batch File and Command Line Scripting ● New Hire Orientation ● Mac OSX 10.X Support● Windows 7 and 10 Support● Kaspersky Antivirus Server Administrator● MS Office 2010 Support● Software installation scripting● MI9 Software Installation Package Creation And Distribution ● Dell Kace Image deployment and Creation● Dell Kace Software Package Creation and Distribution ● Dell Kace Ticketing System and Knowledge base Lead● Dell K1000 Appliance Management● Dell K2000 Appliance Management● VM Creation and management (VMWare)● Software License Management● MS Office, Printer, Network Support● Ricoh and HP Copier Support● Computer Hardware Support● Mac Hardware Support● VPN and RSA Token Support● WiFi Access Support● iPad Support● iPhone Support● Android Support● Nortel Digital Phone Support● Sysprep Image Creation● Ticketing System Dispatch Lead● Cost Savings management● Remote Mac Support● Remote Windows Support● Network Admin Support● Telecom Support● Provide desktop support, both live and remotely● Workstation Deployment & Setup● Computer, peripheral, installation and troubleshooting● Customer Service Oriented Support● Vast Knowledge of Active Directory in regards to User Account creation, Security Group Creation and Distribution list creation
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  • Chegg Inc.
    It Operations Engineer (Contractor)
    Chegg Inc. Sep 2015 - Dec 2015
    Santa Clara, Ca, Us
    ● C-level Executive Support● White Glove/VIP Support● New Hire Orientation ● Mac OSX 10.X Support● Windows 7 and 10 Support● MS Office 365 Support● MS Office, Printer, Network● Computer Hardware Support● Mac Hardware Support● iPad Support● iPhone Support● Android Support● Okta Support● Image Creation● Distribution List Creation● User Account Creation● File Share Creation● FTP Sight Creation● Ticketing System Dispatch● Cost Savings management● Remote Mac Support● Network Admin Support● Provide desktop support, both live and remotely● IT Operation Engineer Support● Work Station Deployment & Setup● Computer, peripheral, installation, and troubleshooting
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  • Hdr
    It Support Specialist
    Hdr Jun 2014 - Sep 2015
    Omaha, Nebraska, Us
    ● Windows 7, 8, and XP Operating System Support● C-level Executive Support● MS Office, Citrix, Printer, Network, and projector Support● Computer Hardware Support● iPad Support● iPhone Support● Android Support● LANDesk Software Deployment Experience● SCCM Software Deployment Experience● CAD software Support● Bentley software Support● Esri Software Support● TrafficWare and PTV software support● Ticketing System Lead● Cost Savings management● Cell phone and Telecom Support● Network Admin Support● SCSM, ITSM, Track-IT and Remedy Experiances● Provide desktop support, both live and remotely● PC Specialist and Desktop Admin Support● Work Station Deployment & Setup● Computer, peripheral, installation, and troubleshooting● Customer Service Oriented support● Vast Knowledge of Active Directory and Remote Desktop Support tools
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  • Osi Systems
    Desktop Support Administrator
    Osi Systems Oct 2012 - May 2014
    Hawthorne, Ca, Us
    ● C-level Executive Support● White Glove/VIP Support● Printer Server Deployment and configuration● Provide desktop support, both live and remote● Tier 3 PC Specialist and Desktop Admin overseeing 900+ Users● Work Station Deployment & Setup● Computer, peripheral, installation, and troubleshooting● Highly IT customer service Oriented● Vast Knowledge of directory services and remote access tools● Team Orientated player.● MS Office, Citrix, Printer, Network, and projector Support● Assisted VP’s, EA’s and High C Level Executive with their computer based issues● Worked At Corporate Office in High Demand Environment
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Desmond Smith Skills

Troubleshooting Technical Support Computer Hardware Networking Customer Service Active Directory Software Installation Microsoft Office Hardware Windows 7 Customer Satisfaction Windows Xp Problem Solving Operating Systems It Operations Team Leadership Servers Printers Software Documentation It Service Management System Administration Vmware Network Support Project Management Security English Os X Process Improvement Windows 8 System Deployment Volunteering Photoshop Citrix Sales Elementary Education Remote Desktop Social Media Marketing Literacy Vpn Linux Telecommunications Engineering Virtualization Linux Ubuntu Support Business Relationship Management Tape Backup Cable Management Sccm Cost Savings Project Coordination Project Planning

Desmond Smith Education Details

  • California State University-Dominguez Hills
    California State University-Dominguez Hills
    Africana Studies
  • Thomas Jefferson High School
    Thomas Jefferson High School
    And General Education

Frequently Asked Questions about Desmond Smith

What company does Desmond Smith work for?

Desmond Smith works for Unitedhealth Group

What is Desmond Smith's role at the current company?

Desmond Smith's current role is Head of IT Onboarding Operations at UnitedHealth Group | Optum.

What is Desmond Smith's email address?

Desmond Smith's email address is de****@****ail.com

What is Desmond Smith's direct phone number?

Desmond Smith's direct phone number is +132360*****

What schools did Desmond Smith attend?

Desmond Smith attended California State University-Dominguez Hills, Thomas Jefferson High School.

What are some of Desmond Smith's interests?

Desmond Smith has interest in Leadership, Team Building, It Support, New Technologies, Edm, Video Games.

What skills is Desmond Smith known for?

Desmond Smith has skills like Troubleshooting, Technical Support, Computer Hardware, Networking, Customer Service, Active Directory, Software Installation, Microsoft Office, Hardware, Windows 7, Customer Satisfaction, Windows Xp.

Who are Desmond Smith's colleagues?

Desmond Smith's colleagues are Manideep Reddy A., Kimberly Gorham, Brittany Marsh, Lisa Schultz Bougie, David Kaplan, Shravan Kumar, Marian Marinelli.

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