Desmond Chun Mun Lee Email & Phone Number

Melbourne, Victoria, Australia

Civica specialises in building the software to sustain and enhance public services, globally.Responsibilities● Processing customer financial transactions such as payment transfer and investigate missing payment● Processing customer financial transactions such as refunds, dishonours adjustments and banking processes● Investigate and resolve financial errors, anomalies, and customer enquiries in an efficient and effective manner.● Assist with investigating and responding to escalated incidents from various internal and external stakeholders● Monitor work practices and procedures together with operating processes within Financial Transactions and identify potential improvements or system faults requiring amendment.● Monitoring and managing data information requests with external authoritiesAchievement● Energetic and enthusiastic with team spirit and an ability to work autonomously. ● Well-developed negotiation, problem solving and decision making skills.

Melbourne, Australia

Civica specialises in building the software to sustain and enhance public services, globally.Responsibilities● Validate, verify and enter data into Civica systems in accordance with policies and procedures● Setting up arrangements for part payment plans by processing applications, forinfringement notices, enforcement orders, and various types of warrants in accordancewith policies and procedures.● Prepare email or letter response, summary and detail of infringement for State's approval● Providing advice in relation to TCO, the Infringements Court and Sheriff's Office to members of the public, financial counsellors, caseworkers, Sheriff's Officers, Solicitors,Police Officer's, agency staff and representatives of the Magistrates' Courts.● Process all correspondence and internal forms via physical mail and email as per workinstructions.● Processing customer's profile update, merging and changing● Perform other ad hoc duties as required.Achievement● Awarded as "Contractor of the Month".● Create new run sheet of process based on new system● Provide training to teammates and other teams

Singapore

HUAWEI is global leading telecommunications-equipment manufacturer. HUAWEI, Singapore is the representative office based in Singapore. Responsibilities● Manage and deliver million dollars’ worth full turnkey projects● Prepare project delivery timeline and provide regular update of project’s status and milestone● Supervision of engineers and technicians● Manage customer’s expectation and enquiry● Manage project’s issues and prepare technical solutions● Provide professional advice to customer and internal partiesAchievement● Successfully delivered multiple national level projects such as Mobile Number Portability (MNP) System Refreshment Project, National Interconnect Gateway System Project, Fixed Voice Network System of NGN and IMS.● Resolved technical issues for projects such as provide migration solution. ● Played a key role in ensuring delivery team efforts met financial, performance, quality and reliability goals.● Awards: 2013 SRO H1 Huawei DSB Excellent Staff, 2014 SRO Long Service Award

Singapore

HUAWEI is global leading telecommunications-equipment manufacturer. HUAWEI, Singapore is the representative office based in Singapore. Responsibilities● Arrange man-power for project activities and fulfill customer expectation● Provide technical advice to engineering team● Carry out project delivery and network maintenance services● Provide solutions and advices for pre-sale activities● Investigate network issue and carry out joint testing● Support system fault handling, outage recovery and end users’ issues● Provide technical solutions for networkAchievement● Delivered multiple network expansion projects of NGN and IMS● Provided High level network design for Singtel fixed core network● Zero human error or incident happened at responsible Singtel network● Provided migration solution for Singtel fixed core network upgrade● Upgraded systems of different platform (Windows, Unix, ATCA, OSTA)● Awards: 2009 SP TSD Half1 Excellent Staff Award, 2009 SP Excellent New Staff Improvement Award, 2010 Excellent Network Maintenance Award, 2010 SP Half1 Excellent Staff Award, 2010 SRO Half2 Excellent Network PIC, 2011 SP Network Safety Assurance Individual Award, 2011 SRO Silver award of Technical Engineer, 2012 SRO Bronze award of Technical Engineer

Singapore