Desmond Dyer Email & Phone Number

New Orleans, La, Us

Houston, Texas, United States

Houston, Texas, United States

United States

Atlanta, Georgia, United States

Greater Atlanta Area

Atlanta, Georgia

*Train and mentor new hires in EVS Director roles for facility operations.*Create and implement action plans for facilities operating below company and/or clientstandard.*Assist District Manager with budget monitoring and inventory control for facilities across the district.*Follow up with EVS Directors on daily quality control and maintenance inspections for facilities across the district.*District liaison between facilities and the District Manager.*Collaborate with the district manager to create and implement systems for facilities with budget changes.

Baton Rouge, Louisiana

*Conduct new hire training and refresher courses for safety requirements, risk management, quality assurance, and contract fulfillment for facilities in area.*Responsible for daily operations within the maintenance, laundry, and housekeeping departments for facilities in area.*Budget monitoring and inventory control for the maintenance, laundry, and housekeeping departments for facilities in area.*Conduct quality control audits for facilities in area.*Ensure that state regulations were met by scheduling preventative maintenance for facilities in area.*Collaborate with Human Resources to identify job routines for each position for efficiency for facilities in area.*Recruiting, training, and development of all line staff for facilities in area.*Plan and monitor schedules for housekeepers, floor technicians, and laundry staff members for the functionality of the business.*Collaborate with facilities in area for training and sustainability purposes.*Liaison between the facilities and the company’s home office.

Snellvile,Ga

*Communicating with D.M and facility administrator of any plan to resolve any issue in the facility.*Coordinate routine deep clean and floor project schedules monthly for facility. *Update daily payroll, bi-weekly employee scheduling, place housekeeping supply/chemical and linen orders monthly.*Recruitment and training of all front line staff, complete paperwork for new hires, perform orientation to the new hires and prepare monthly reports.*Perform Quality Control Inspection daily in rooms and complete daily inspection of facility*Follow up with staff to make sure daily work routines are properly followed.*In-services staff in weakness and take disciplinary action as needed.

Baton Rouge, Louisiana Area

*Act as supervisor on duty in absence of the supervisor.*Complete opening and closing duties/checklist in a timely fashion.*Express great communication skills and promote sales*Work in a rapid pace while maintaining attention to detail*Investigate and resolve food quality and service issues*Visually monitor and take corrective action to ensure food quality and service standards are met

Baton Rouge, Louisiana Area

*Top performing Agent in conversion ratio (upgrades to check-ins)*Ensure satisfaction of guests accommodations upon arrival and departure*Resolve guest issues when they arise*Coordinate guest reservations with Special Event and Leisure Managers*Provide concierge assistance for all guests*Communicate with Sales Managers to ensure convention guests needs are met

Greater New Orleans Area

*Managed the valet department ensuring professional and courteous service.*Developed & implemented policies & procedures of valet while maintaining a high level of professional appearance, demeanor and ethics in dealing both with guests and the valet team.*Conducted on-going coaching and held weekly staff meetings to discuss weekly events, budgets, and scheduling.*Responsible for payroll and generated additional revenue by initiating sales of monthly parking passes to residents and other department employees.*Generated daily reports and ensured all hotel guests were billed appropriately.*Met and exceeded revenue goals consecutively.