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Desmond Lua Email & Phone Number
Company Director
at
CWT
1 work email found
@carlsonwagonlit.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Company Director
Location
Singapore, Singapore, Singapore
Company size
Who is Desmond Lua? Overview
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Quick answer
Desmond Lua is listed as Company Director at CWT, a company with 13612 employees, based in Singapore, Singapore, Singapore. AeroLeads shows a work email signal at carlsonwagonlit.com and a matched LinkedIn profile for Desmond Lua.
Desmond Lua previously worked as Senior Director, Operations, Traveler Experience, Asia Pacific at Cwt and Senior Director, Transformation, Traveler Services, Asia Pacific at Cwt. Desmond Lua holds Master Of Business Administration (M.B.A.), Mba from University Of Leicester.
Company email context
Email format at CWT
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{first_initial}{last}@carlsonwagonlit.com
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AeroLeads found 1 current-domain work email signal for Desmond Lua. Compare company email patterns before reaching out.
Profile bio
About Desmond Lua
With over ten years of dedicated expertise in operations management and strategic transformation, I am currently spearheading Traveler Experience operations in the Asia Pacific region for CWT. My mission is to drive operational excellence and create efficient customer experience operations. My commitment to delivering high-quality services is in perfect alignment with CWT's values, fostering a performance-oriented culture that delights customers across multiple countries.In my most recent role, I have been instrumental in executing regional transformation projects, working closely with cross-functional teams to enhance CWT’s customer pipeline and operational efficiencies. My focus on workforce optimization and change initiatives has significantly contributed to the company's ability to navigate and succeed in diverse and dynamic markets, ensuring consistent delivery of exceptional service quality.
Listed skills include Operations Management, Team Management, Process Improvement, Vendor Management, and 17 others.
Current workplace
Desmond Lua's current company
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Cwt
9 roles
Desmond Lua work experience
A career timeline built from the work history available for this profile.
Senior Director, Operations, Traveler Experience, Asia Pacific
CurrentHead of CWT Contact Centre Operations for South East Asia (SEA), Manila, Hong Kong, China & Australia.Driving operational excellence, efficiency & productivity improvements.Creating an efficient and effective customer experience operations teams across the region by delivering consistently high quality services that delights our customers.
Jan 2009 - Present
Senior Director, Transformation, Traveler Services, Asia Pacific
Spearhead the execution and delivery of the Regional Transformation Projects and initiatives across 22 APAC offices; working with senior operational, technology and cross-functional teams to achieve operational excellence, grow the CWT’s customer pipeline and set an innovative, performance-oriented culture that consistently delivers with diverse matters.
Jan 2017 - Oct 2020
Director, Traveler Services Operations, Asia Pacific
Directing the core team for leading the Asia Pacific CWT Operational Excellence (COE) Program across 22 contact centers since 2011, I managed the full funnel of program governance, communication and site assessments - defining critical strategies and executing on key initiatives to raise the quality, operational and performance standards for all sites via.
May 2015 - Dec 2016
Director, Quality & Customer Experience, Business Continuity & Crisis Management, Asia Pacific
Jan 2015 - May 2015
Head Of Traveler Services, Hong Kong
Provided strategic vision with key operational directions for a six-month assignment to scale business operations and steer Traveler Services operations in Hong Kong to new heights - launching new products, driving workforce optimization projects, improving phones service levels and strengthening partnerships with key clients for repeat/new business.
Jun 2014 - Dec 2014
Senior Regional Manager, Quality & Customer Experience Asia Pacific, Traveler Services
Defined the regional strategy for the creation and alignment of Quality and Customer Experience teams in Asia Pacific. The strategy defined standards for processes, the use of tools, training requirements and communication to both internal stakeholders and external clients and their travelers. Worked closely with the Operations and Products teams to.
Nov 2011 - Jun 2014
Regional Manager, Quality And Customer Experience Asia Pacific - Traveler & Transaction Services
Jan 2009 - Oct 2011
Supply Chain Quality Manager
More than 10 years’ experience with Motorola in Service Quality, Supply Chain Quality, Compliance & Quality Management Systems Audits from 1997 to 2008. The various roles I have served during my time at Motorola are:o Manager - Quality Assurance, Motorola Integrated Supply Chain (ISC) (May 2006 - Dec 2008)o Senior Engineer - Quality Systems/Quality.
Oct 1997 - Dec 2008
Team & coworkers
Colleagues at CWT
Other employees you can reach at mycwt.com. View company contacts for 13612 employees →
JD
Joyce Dicks
Colleague at CwtBurnsville, Minnesota, United States, United States
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BC
Barrier Cwt-Par
Colleague at CwtGuadeloupe, Guadeloupe
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CG
Carolyn Graci
Colleague at CwtOceanport, New Jersey, United States, United States
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KR
Kathy Richards
Colleague at CwtHopkins, Minnesota, United States, United States
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EM
Ezra Marsarita
Colleague at CwtIndonesia, Indonesia
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GA
Ghada Aljazrawi
Colleague at CwtUnited States, United States
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AS
Amardeep Singh
Colleague at CwtWest Delhi, Delhi, India, India
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SJ
Severine Jean
Colleague at CwtGreater Paris Metropolitan Region, France
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MM
Mateusz Matysik
Colleague at CwtKatowice Metropolitan Area, Poland
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LW
Lenny Wulandari
Colleague at CwtGambir, Jakarta, Indonesia, Indonesia
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Joyce Dicks
Colleague at CwtBurnsville, Minnesota, United States, United States
View →
BC
Barrier Cwt-Par
Colleague at CwtGuadeloupe, Guadeloupe
View →
CG
Carolyn Graci
Colleague at CwtOceanport, New Jersey, United States, United States
View →
KR
Kathy Richards
Colleague at CwtHopkins, Minnesota, United States, United States
View →
EM
Ezra Marsarita
Colleague at CwtIndonesia, Indonesia
View →
GA
Ghada Aljazrawi
Colleague at CwtUnited States, United States
View →
AS
Amardeep Singh
Colleague at CwtWest Delhi, Delhi, India, India
View →
SJ
Severine Jean
Colleague at CwtGreater Paris Metropolitan Region, France
View →
MM
Mateusz Matysik
Colleague at CwtKatowice Metropolitan Area, Poland
View →
LW
Lenny Wulandari
Colleague at CwtGambir, Jakarta, Indonesia, Indonesia
View →
2 education records
Desmond Lua education
Master Of Business Administration (M.B.A.), Mba
Engineer'S Degree, Electrical & Electronics Engineering
FAQ
Frequently asked questions about Desmond Lua
Quick answers generated from the profile data available on this page.
What company does Desmond Lua work for?
Desmond Lua works for CWT.
What is Desmond Lua's role at CWT?
Desmond Lua is listed as Company Director at CWT.
What is Desmond Lua's email address?
AeroLeads has found 1 work email signal at @carlsonwagonlit.com for Desmond Lua at CWT.
Where is Desmond Lua based?
Desmond Lua is based in Singapore, Singapore, Singapore while working with CWT.
What companies has Desmond Lua worked for?
Desmond Lua has worked for Cwt, Carlson Wagonlit Travel, and Motorola.
Who are Desmond Lua's colleagues at CWT?
Desmond Lua's colleagues at CWT include Joyce Dicks, Barrier Cwt-Par, Carolyn Graci, Kathy Richards, and Ezra Marsarita.
How can I contact Desmond Lua?
You can use AeroLeads to view verified contact signals for Desmond Lua at CWT, including work email, phone, and LinkedIn data when available.
What schools did Desmond Lua attend?
Desmond Lua holds Master Of Business Administration (M.B.A.), Mba from University Of Leicester.
What skills is Desmond Lua known for?
Desmond Lua is listed with skills including Operations Management, Team Management, Process Improvement, Vendor Management, Business Strategy, Customer Satisfaction, Six Sigma, and Program Management.
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